Niesha Bessell
Providence
Summary
Dynamic Assistant Manager with a proven track record at Dunkin Donuts, enhancing customer satisfaction and streamlining operations for improved efficiency. Excelled in team leadership and money handling, significantly reducing financial discrepancies. Skilled in fostering a positive work environment and driving sales through strategic promotions, demonstrating a keen ability to meet and exceed business goals.
Overview
4
4
years of professional experience
Work History
Shift Leader
Dunkin Donuts
11.2024 - Current
- Led team through high-demand shifts by implementing streamlined processes and enhancing communication among staff.
- Developed action plans to address operational challenges, resulting in cohesive team environment.
- Trained new employees on company policies and procedures to ensure a seamless onboarding experience.
- Improved team performance with regular feedback sessions and targeted skill development initiatives.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Assistant Manager
Dunkin Donuts
12.2020 - 01.2024
- Managed daily operations to ensure performance, quality, and service standards were met.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Education
Certificate - Nursing
Community College of Rhode Island
Providence, RI01.2005
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Team motivation
- Staff supervision
- Goal setting
- Staff management
- Team building
- Recruiting and interviewing
- Orientation and training
Timeline
Shift Leader
Dunkin Donuts
11.2024 - Current
Assistant Manager
Dunkin Donuts
12.2020 - 01.2024
Certificate - Nursing
Community College of Rhode Island
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