Niesha Brock
Experienced Medical Assistant
Richmond,VA
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Overview
10
10
years of professional experience
Work History
Medical Assistant
Dominion Medical Associates
02.2022 - Current
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care for patients in various settings.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures, and care plan instructions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
- Measured patient pulse oximetry.
- Measured patient spirometry.
Lab Assistant
Dominion Medical Associates
02.2021 - Current
- Enhanced laboratory efficiency by maintaining and organizing equipment, supplies, and samples.
- Supported research projects by conducting experiments and recording data accurately.
- Ensured accurate test results with proper use of lab equipment and adherence to protocols.
- Improved laboratory safety through regular inspection and maintenance of equipment, as well as adherence to safety guidelines.
- Managed specimen sample handling, receiving, storage and inventory.
- Prepared specimens for testing and analysis.
- Demonstrated competence in collecting lab samples for testing.
Assistant Manager
Carrols
07.2017 - 12.2022
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Registered Medical Assistant
Capital Area Health Network
04.2014 - 08.2018
- Enhanced patient care by efficiently performing routine tests and measurements.
- Streamlined office procedures for faster processing of insurance claims and patient paperwork.
- Assisted physicians with various medical procedures, ensuring accurate results and timely treatment.
- Provided comprehensive support for patients during their appointments, addressing concerns and answering questions.
- Managed inventory of medical supplies and equipment to maintain optimal clinic operations.
- Collaborated with the healthcare team to create personalized care plans for patients.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Performed essential administrative tasks such as scheduling appointments, updating records, and coordinating referrals.
- Ensured accurate billing by diligently verifying insurance information for each patient visit.
- Increased efficiency in the workplace by organizing and maintaining a clean and functional work environment.
- Aided in the prevention of illnesses by administering vaccinations according to established protocols.
- Prepared examination rooms with necessary tools and instruments prior to each appointment, enabling smooth transitions between patients.
- Reduced wait times for patients by swiftly triaging incoming cases based on urgency or severity of symptoms.
- Strengthened patient-provider relationships through compassionate communication and attentive listening skills.
- Promoted overall wellness within the community by participating in outreach programs that provided education on healthy lifestyles.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Called and faxed pharmacies to submit prescriptions and refills.
- Taught patients about medications, procedures, and care plan instructions.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Completed EKGs and other tests based on patient presentation in office.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Prepared lab specimens for diagnostic evaluation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Measured patient pulse oximetry.
- Measured patient spirometry.
Education
No Degree - Medical Assisting
Virginia College - Birmingham
Richmond, VA05.2015
Skills
- Patient Flow Management
- Procedure Assistance
- Patient Scheduling
- HIPAA Compliance
- Patient-Focused Care
- Medical Office Administration
- Inventory Management
- Phlebotomy
- Indirect Patient Care
- Medical Terminology
- Medical Terminology Knowledge
- Respiratory Therapy Functions
- Trustworthy Companion
- Diagnostic Equipment Expertise
- OB/GYN Procedures
- Compassionate
- Lab Equipment Calibration
- Emergency Room Procedures
- Equipment Sterilization
- Professional Bedside Manner
- Patient Feeding
- Lab Equipment Operation
- Patient Care Coordination
- Complex Problem-Solving
- Knowledge of EKG Rhythm Interpretation
- Patient Assessments
- Electronic Health Records
- Patient Oral Care
- Direct Patient Care
- Simple Dressings
- Electronic Medical Records
- Emergency Procedures Understanding
- Needs Assessments
- Patient Management
- Medical Records Management
- Appointment Setting
- Family Education
- Monitoring Patient Progress
- Ph Testing
- Medical Procedures
- Customer Service
- Patient Bathing
- Diagnostic Coding
- Specimens Collection and Processing
- Maintaining Confidentiality
- Insurance Claims
- CPR
- First Aid
- Compassionate Caregiver
- Reliable Transportation
- Dementia and Alzheimer's Knowledge
- Medical Billing and Coding
- Prioritizing Stat Orders
- Valid virginia Driver's License
- EMR / EHR
- Clinical Documentation
- Medical Transcription
- Vital Signs Monitoring
- Insurance Verification
- Diagnostic Procedures
- Laboratory Maintenance
- Medical Office Management
- Vital Sign Monitoring
- Medical Terminology Proficiency
- Time Management
- Empathy and Compassion
Affiliations
- I am a Praise and worship leader at my church
- I am a praise dancer
- I go fishing and camping
Timeline
Medical Assistant
Dominion Medical Associates
02.2022 - Current
Lab Assistant
Dominion Medical Associates
02.2021 - Current
Assistant Manager
Carrols
07.2017 - 12.2022
Registered Medical Assistant
Capital Area Health Network
04.2014 - 08.2018
No Degree - Medical Assisting
Virginia College - Birmingham
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