Niesha Davis
Pennsauken
Summary
Detail-oriented healthcare professional with experience in clinical operations, patient coordination, and customer service. Proven ability to support care delivery, coordinate services, and communicate effectively with patients, families, and interdisciplinary teams. Skilled in telephonic outreach, scheduling, documentation, and ensuring compliance with healthcare standards. Strong understanding of patient needs, care planning, and service coordination in fast-paced environments.
Overview
1
1
Certification
Work History
Clinical Director
Express Medical Institute
Barrington, NJ
- Oversaw clinical operations and ensured delivery of high-quality patient care aligned with regulatory standards.
- Coordinated staff activities and supported implementation of care services and clinical programs.
- Monitored compliance with healthcare policies and procedures to maintain quality and safety standards.
- Trained and onboarded clinical staff, ensuring readiness to support patient care needs.
- Collaborated with healthcare teams to improve service delivery and patient outcomes.
Operations Coordinator
Camden City Public Schools
Camden, NJ
- Coordinated daily operations, scheduling, and administrative support across departments.
- Maintained organized records and ensured timely follow-up on service-related tasks.
- Communicated effectively with staff, families, and leadership to ensure smooth service delivery.
- Assisted with implementation of organizational policies and procedures.
- Organized meetings and coordinated logistics to support program execution.
Office Manager
Dr. Warren Rubin, DPM
- Scheduled patient appointments and coordinated services using electronic systems.
- Verified insurance coverage and supported authorization processes.
- Maintained accurate patient records in compliance with HIPAA regulations.
- Provided telephonic support, addressing patient inquiries and resolving issues.
- Ensured efficient office operations and high levels of patient satisfaction.
Customer Service Representative
Sprint Wireless
- Handled high-volume inbound calls, resolving customer issues with professionalism.
- Provided clear communication and education to customers regarding services.
- Demonstrated strong problem-solving and conflict resolution skills.
- Maintained composure and professionalism in fast-paced environments.
Education
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Devry University
Skills
- Care Coordination & Service Scheduling
- Patient Engagement & Telephonic Communication
- Electronic Medical Records (EMR)
- Care Plan Support & Follow-Up
- Documentation & Compliance
- Insurance Verification & Authorizations
- Customer Service & Conflict Resolution
- Microsoft Office (Excel, Word, Outlook)
- Organizational & Time Management
- Interdisciplinary Team Collaboration
Certification
- NHA Certified Medical Assistant
- NHA Certified Phlebotomy Technician
- NHA Certified EKG Technician
- NHA Certified Pharmacy Technician
RELEVANT EXPERIENCE HIGHLIGHTS
Experience supporting patient care coordination and service delivery Strong telephonic communication and member engagement skills Background in scheduling, documentation, and follow-up processes Familiar with insurance verification and healthcare compliance standards Proven ability to work independently and manage multiple priorities Experience working with diverse populations, including patients requiring supportive care
Timeline
Clinical Director
Express Medical Institute
Operations Coordinator
Camden City Public Schools
Office Manager
Dr. Warren Rubin, DPM
Customer Service Representative
Sprint Wireless
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Devry University