Niesha Manuel
Riverview
Summary
Dedicated and results-driven Customer Service Representative with 3+ years of experience providing exceptional support to customers. Skilled in problem-solving, active listening, and conflict resolution. Adept at handling high-pressure situations while maintaining a positive and professional attitude. Passionate about delivering outstanding customer experiences and ensuring customer satisfaction.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Maximus
03.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Resolution Specialist
And Services
03.2021 - 08.2022
- Oversaw peer mentorship program designed to promote knowledge sharing among Customer Service Resolution Specialists.
- Managed high call volume while maintaining exceptional service quality and professionalism.
- Leveraged extensive product knowledge to provide accurate information and guidance to customers.
- Streamlined processes for quicker issue resolution, boosting overall customer experience.
Education
Bachelor -
Florida Technical College
Orlando, FLSkills
Excellent verbal and written communication
Strong problem-solving abilities
Conflict resolution & de-escalation
Fast learner & adaptable
CRM software proficiency (Zendesk, Salesforce)
Multitasking & time management
Attention to detail & accuracy
Ability to work in fast-paced environments
Professional phone & email etiquette
Team collaboration & leadership
Timeline
Customer Service Representative
Maximus
03.2022 - Current
Customer Service Resolution Specialist
And Services
03.2021 - 08.2022
Bachelor -
Florida Technical College
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