Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Maintained clear communication with all areas to provide timely and proficient dining experience for our guests.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Assisted in training new hires, providing guidance on restaurant standards and best practices.
Explained menu items and suggested appropriate options for food allergy concerns.
Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
FOH Team Member
Chick-fil-A
10.2018 - 08.2020
Trained new staff in front-of-house procedures, customer relations, and cleaning.
Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
Established welcoming atmosphere by greeting each guest warmly.
Answered customers' questions, recommended items, and recorded order information.
Adapted well to changes in daily operations due to various factors such as unexpected rushes or staffing shortages.
Collaborated closely with other FOH Team Members during busy shifts to streamline workflow and serve guests more efficiently.
Successfully managed multiple priorities simultaneously during high-volume periods, maintaining a strong focus on customer satisfaction.
Resolved customer complaints promptly and professionally, resulting in satisfied guests returning to our establishment.
Helped guests at tables when in need of assistance.
Greeted customers and answered inquiries regarding menu items and specials.
Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
Home Health Aide
Community Care
06.2017 - 12.2018
Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
Maintained a clean and safe home environment for patients, reducing falls and accidents.
Assisted clients with daily living activities, enhancing their independence and quality of life.
Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Improved patient well-being by providing compassionate and attentive personal care.
Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
Prevented pressure ulcers through frequent repositioning and regular skin assessments, maintaining patient comfort while reducing complications.
Education
Vocational Nursing - Nursing
Vernon College
Wichita Falls, TX
Bachelor Of Arts - Psychology
Southern New Hampshire University
MANCHESTER, NH
Skills
Attention to Detail
Customer Service
Friendly, Positive Attitude
Flexible and Adaptable
Dependable and Responsible
Multitasking Abilities
Excellent Communication
Organizational Skills
Calm Under Pressure
Active Listening
Teamwork and Collaboration
Socialsecuritynumber
***-**-1194
Personal Information
Date of Birth: 11/21/1981
References
Hauna, Bagley, 1938 FM 368, Iowa Park, TX, 76367, US, (940) 232-7363, previous co-worker