Niesha Shaw
Baldwin,NY
Summary
Professional with solid background in management and operations, ready to excel in leadership. Known for strong team collaboration, adaptability, and achieving tangible results. Skilled in strategic planning, staff development, and operational efficiency. Trusted for reliability and effective problem-solving in dynamic environments.
Results-driven managerial professional with track record of optimizing operational efficiency and leading teams to success. Recognized for fostering collaborative environment and delivering consistent results. Adept at navigating dynamic business challenges through strong problem-solving and communication skills.
Overview
10
10
years of professional experience
Work History
Assistant General Manager
McDonald's Restaurant
02.2020 - 06.2024
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
Lead Teacher
Kiddy Academy
02.2023 - 04.2024
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Organized rooms in line with current educational thinking to maximize educational opportunities for students.
- Worked one-on-one with students and student teachers to increase overall classroom success.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Conferred with parents about student progress to boost family involvement and enhance student support.
- Guided student teachers and teaching aides in classroom management, leading by example and thoroughly answering questions.
- Implemented assessment tools that monitored student progress throughout the year, allowing for targeted interventions when needed to close achievement gaps.
- Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula.
Office Assistant
LayborMAX
04.2015 - 02.2017
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Increased customer satisfaction by providing professional and courteous front desk support.
Overnight Stocker and Receiver
Walmart
04.2014 - 10.2016
- Improved store efficiency by accurately stocking shelves and maintaining product organization overnight.
- Provided backup support at checkout lanes during high-volume periods to minimize customer wait times during overnight hours.
- Assisted with special projects or displays as needed, ensuring timely completion and alignment with store goals.
- Contributed to a positive team atmosphere, consistently lending assistance when needed for timely task completion.
- Reduced out-of-stock incidents by promptly unloading delivery trucks and efficiently sorting received goods.
- Collaborated with team members to complete large-scale restocking projects within tight deadlines.
- Supported daytime staff by preparing the store for daily operations with neatly arranged merchandise displays.
- Facilitated smooth transitions between shifts by effectively communicating completed tasks and pending responsibilities to oncoming staff members.
- Promoted a safe work environment by adhering to company protocols and promptly reporting any hazards or concerns.
- Assisted in inventory management, conducting regular audits and addressing discrepancies to ensure accurate stock levels.
- Conducted regular checks on expiration dates of perishable items, removing expired products from shelves in compliance with health regulations.
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
Education
High School Diploma -
Shiloh High School
Snellville, GA05-2007
Skills
- Staff management
- Inventory control
- Operations management
- Staff development
- Employee scheduling
- Customer relationship management (CRM)
- Budget control
- Team leadership expertise
- Employee relations
- Food safety and sanitation
Timeline
Lead Teacher
Kiddy Academy
02.2023 - 04.2024
Assistant General Manager
McDonald's Restaurant
02.2020 - 06.2024
Office Assistant
LayborMAX
04.2015 - 02.2017
Overnight Stocker and Receiver
Walmart
04.2014 - 10.2016
High School Diploma -
Shiloh High School
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