Niesha Sisson
Chicago,IL
Summary
Highly-motivated individual with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
7
7
years of professional experience
Work History
Accounts Payable Specialist
Innovation Group
Schaumburg, IL
10.2023 - 04.2024
- Handled high-volume invoice processing with minimal supervision.
- Managed bookkeeping and accounting systems, and completed data entry with accuracy and efficiency.
- Reduced financial discrepancies by accurately processing invoices and journal entries.
- Liaised with vendors and customers to confirm information and address client issues.
- Prepared and updated vendor files, tax documents, and insurance information.
- Assessed data and information to check entries, calculations, and billing codes for accuracy.
- Maintained current understanding of state and federal accounting procedures to prevent legal or compliance issues.
- Assisted in managing leaders to identify and eliminate non-value-added tasks.
- Reviewed invoices and check requests for accuracy, completeness, and conformity to company policy.
- Maintained accurate records of payments made to vendors.
- Developed relationships with vendors and suppliers to ensure prompt payment of invoices.
- Answered inquiries from internal departments regarding accounts payable status.
- Worked collaboratively with other departments to resolve billing disputes.
Claims Customer Service Representative
Innovation Group
Schaumburg, Illinois
10.2022 - 10.2023
- Advised customers on how to submit claims correctly, according to policy terms and conditions.
- Maintained up-to-date knowledge of industry standards, trends, best practices, regulatory changes, and new services related to customer service operations.
- Monitored incoming calls for volume levels during peak periods in order to ensure that calls were answered promptly.
- Responded promptly to customer inquiries via telephone, email, web chat, or other means, as needed.
- Performed administrative duties such as filing documents related to customer interactions, or updating databases with pertinent information.
- Ensured compliance with applicable laws and regulations when handling customer inquiries or requests.
- Assisted management in developing strategies aimed at improving the overall customer experience.
- Developed and maintained strong professional relationships with customers through exceptional service.
Mail Carrier
United States Post Office
Rockford, IL
01.2020 - 10.2022
- Delivered mail along the prescribed route and retrieved additional mail from relay boxes.
- Handled undeliverable mail in accordance with established procedures.
- Furnished customers with postal information, provided change of address information, and other related postal forms.
- Operated a vehicle in accordance with safety regulations.
- Assisted other carriers with their routes as needed during peak periods.
- Ensured compliance with federal laws related to privacy protection.
- Provided assistance in sorting large volumes of mail at post office facility.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Direct Support Professional
Search Inc
Chicago, IL
06.2017 - 01.2020
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Supervised medication administration, personal hygiene, and other activities of daily living.
- Assisted individuals in development of social skills to become integrated in community.
- Tracked and reported clients' progress based on observations and conversations.
- Accompanied or transported clients to appointments, errands, and social activities.
- Advocated for disabled individuals to foster communication, self-expression, and achieve goals.
- Used approved crisis intervention techniques in emergency situations.
- Instructed individuals in self-advocacy skills to increase autonomy and decision-making abilities.
- Encouraged positive behavior through modeling appropriate responses, and reinforcing desired behaviors.
- Developed relationships with families of those receiving services to ensure continuity of care.
- Partnered with registered nurses and physiotherapists to provide care to patients.
Education
Diploma - Medical Assisting
Illinois School of Health Careers - Chicago
Chicago, IL05.2011
High School Diploma -
Stephen T Mather High School
Chicago, IL05.2009
Skills
- Training and mentoring
- Teamwork and collaboration
- Complex Problem-solving
- Technical support
- Upselling techniques
- Clear communication
- Willingness to learn
- Leadership qualities
- Adaptability and flexibility
- Goal setting and achievement
- Creativity
- Positive attitude
Timeline
Accounts Payable Specialist
Innovation Group
10.2023 - 04.2024
Claims Customer Service Representative
Innovation Group
10.2022 - 10.2023
Mail Carrier
United States Post Office
01.2020 - 10.2022
Direct Support Professional
Search Inc
06.2017 - 01.2020
Diploma - Medical Assisting
Illinois School of Health Careers - Chicago
High School Diploma -
Stephen T Mather High School
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