Niesha Westbrooks
Mexia,Tx
Summary
- Dynamic customer service professional with a goal-oriented mindset and proven expertise at Awl. Skilled in data entry and adept at resolving conflicts with empathy, enhancing customer loyalty. Recognized for maintaining professionalism under pressure and contributing to a positive shopping experience, driving repeat business and customer satisfaction.
- Experienced with customer service, merchandising, and product recommendations. Utilizes strong communication skills to engage customers and drive sales. Knowledge of fashion trends and inventory management to ensure seamless shopping experience.
- Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Awl
01.2020 - 05.2021
- Demonstrated versatility in handling multiple software platforms simultaneously, adapting quickly to new technologies as they emerged.
- Followed data entry protocols, rules and regulations.
- Used computer software to store and retrieve data.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Cashier
Dollar Tree
06.2021 - 02.2022
- Helped customers complete purchases, locate items, and join reward programs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Stocked, tagged and displayed merchandise as required.
Apparel Sales Associate
Walmart
11.2022 - Current
- Enhanced store reputation by maintaining a clean, organized, and visually appealing sales floor.
- Provided expert advice on sizing, fit, materials, and care instructions for various apparel items.
- Demonstrated excellent customer service skills, addressing concerns promptly and professionally.
- Assisted in loss prevention efforts by adhering to policies and procedures while monitoring suspicious behavior on the sales floor.
- Handled returns and exchanges gracefully, maintaining positive rapport with customers despite any inconvenience experienced.
- Greeted and interacted with over customers to assist in selecting and locating merchandise.
Education
Mart High School
Mart, TXSkills
- Goal-oriented mindset
- Customer service
- Patience and empathy
- Work ethic and integrity
- Data entry
- Critical thinking
- Data Entry
- Call center operations
- Sales expertise
Timeline
Apparel Sales Associate
Walmart
11.2022 - Current
Cashier
Dollar Tree
06.2021 - 02.2022
Customer Service Representative
Awl
01.2020 - 05.2021
Mart High School
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