Summary
Overview
Work History
Education
Skills
Timeline
Generic

Niesha WIlliams

North Las Vegas,NV

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Foundever
Las Vegas, NV
03.2024 - 10.2024
  • Provided account information and answered customer inquiries in a timely manner.
  • Assisted customers with deposits, withdrawals, transfers, and other banking transactions.
  • Resolved customer complaints or escalated them to the appropriate personnel as needed.
  • Cross-sold bank products such as credit cards, loans, and insurance policies.
  • Identified potential fraud cases and reported them to the supervisor.
  • Explained banking procedures and regulations to customers accurately.
  • Maintained records of customer accounts including transactions and balances.
  • Received telephone calls from customers regarding their accounts or services provided by the bank.
  • Utilized various software programs including Microsoft Office Suite for data entry purposes.
  • Provided excellent customer service by responding promptly to requests or inquiries.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Collected deposits or payments and arranged for billing.
  • Excelled in exceeding daily credit card application goals.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.

Preschool Teacher

Childcare Network
Little Rock, AR
02.2020 - 06.2023
  • Conducted classroom activities to stimulate physical, mental, and social development of preschool students.
  • Organized educational materials and resources to create an engaging learning environment.
  • Assisted in providing a safe and secure environment for children.
  • Facilitated group play activities that encouraged collaboration among students.
  • Supervised outdoor playtime while ensuring safety regulations were followed.
  • Encouraged critical thinking skills through problem solving activities.
  • Provided individual attention to each student as needed during class time.
  • Implemented appropriate disciplinary measures when necessary according to school policies.
  • Monitored student behavior to ensure compliance with rules and expectations set forth by school administration.
  • Incorporated music, art, games, books, blocks, puzzles into daily instruction.
  • Led story time sessions designed to promote literacy skills among young learners.
  • Attended professional development workshops to stay current on best practices for early childhood education.
  • Assisted in organizing field trips so students could experience hands-on learning opportunities outside the classroom.
  • Provided guidance regarding nutrition and healthy habits during snack time.
  • Integrated multicultural themes into instruction plans to foster respect for diversity among students.
  • Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
  • Taught children foundational skills in colors, shapes and letters.
  • Met with parents to discuss child behavior and academic progress.
  • Incorporated music, art and theater into lesson planning.
  • Enhanced sensory abilities by giving children access to numerous textures and shapes.
  • Engaged with children on individual basis to build positive, trusting relationships.
  • Communicated with parents regularly to maintain student progress, schedule meetings, and increase overall student happiness.
  • Implemented behavior modeling and positive reinforcement into daily routines.

Preschool Teacher

Quality Childcare & Learning Center
Little Rock, Ark
04.2016 - 11.2021
  • Conducted classroom activities to stimulate physical, mental, and social development of preschool students.
  • Organized educational materials and resources to create an engaging learning environment.
  • Assisted in providing a safe and secure environment for children.
  • Encouraged critical thinking skills through problem solving activities.
  • Facilitated group play activities that encouraged collaboration among students.
  • Supervised outdoor playtime while ensuring safety regulations were followed.
  • Incorporated music, art, games, books, blocks, puzzles into daily instruction.
  • Led story time sessions designed to promote literacy skills among young learners.
  • Administered assessments throughout the year to gauge student understanding of content material.
  • Assisted in organizing field trips so students could experience hands-on learning opportunities outside the classroom.
  • Provided guidance regarding nutrition and healthy habits during snack time.
  • Integrated multicultural themes into instruction plans to foster respect for diversity among students.
  • Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
  • Developed professional relationships with parents, teachers, directors and therapists.
  • Established indoor and outdoor safe play environments for toddler-age children.
  • Met with parents to discuss child behavior and academic progress.
  • Created and implemented developmentally appropriate curriculum addressing learning styles.
  • Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
  • Enhanced sensory abilities by giving children access to numerous textures and shapes.
  • Directed and supervised children during field trips and special activities.
  • Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
  • Maintained student records according to rigorous confidentiality and privacy regulations.
  • Read stories to children and taught painting, drawing, and crafts.
  • Built and strengthened positive relationships with students, parents and teaching staff.
  • Communicated with parents regularly to maintain student progress, schedule meetings, and increase overall student happiness.
  • Implemented behavior modeling and positive reinforcement into daily routines.
  • Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
  • Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
  • Met with parents and guardians to discuss students' progress and areas requiring improvement.
  • Maintained daily records of individual activities, behaviors, meals and naps.
  • Planned and implemented lessons using various teaching strategies to meet diverse student needs.

Education

Bachelor of Science - Criminal Justice

Remington College
Little Rock, AR
12-2021

Skills

  • Information Security
  • Inbound and Outbound Calling
  • Data Collection
  • Account updating
  • Report Generation
  • Appointment Scheduling
  • Data Entry
  • Call Management
  • Call center experience
  • Credit card payment processing
  • Team Development
  • Escalation management
  • CRM Software
  • Refunds processing
  • Staff Training
  • Banking operations support
  • Customer Service
  • Dispute Resolution
  • Calm Demeanor
  • 10-Key
  • Quality Control
  • Credit adjustments
  • De-Escalation Techniques
  • Customer consulting
  • Microsoft Office expertise
  • Order Processing
  • Call escalation
  • Microsoft Outlook

Timeline

Customer Service Representative

Foundever
03.2024 - 10.2024

Preschool Teacher

Childcare Network
02.2020 - 06.2023

Preschool Teacher

Quality Childcare & Learning Center
04.2016 - 11.2021

Bachelor of Science - Criminal Justice

Remington College

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Niesha WIlliams