Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Nieshea Carter

Philadelphia,PA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

13
13
years of professional experience

Work History

Customer Service Executive

Total Beauty Supplies
04.2021 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Streamlined communication channels for improved efficiency in handling customer concerns.
  • Boosted customer retention rates by providing exceptional service and building rapport with clients.
  • Implemented new protocols to optimize team performance and deliver consistent results.

Customer Service Representative

First Venture Limited
07.2012 - 03.2021
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Customer Service Representative

Melan Total
09.2010 - 06.2012
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

GED -

Education Christian Inc School
Orlando, FL
01.2024

Skills

  • Customer Needs Assessment
  • Payment Management
  • Customer Relationship Management
  • Issue Escalation
  • Troubleshooting
  • Call Control
  • Client Engagement
  • Call Center Experience
  • Customer Retention

Additional Information

All references are available upon request as needed.

Timeline

Customer Service Executive

Total Beauty Supplies
04.2021 - Current

Customer Service Representative

First Venture Limited
07.2012 - 03.2021

Customer Service Representative

Melan Total
09.2010 - 06.2012

GED -

Education Christian Inc School
Nieshea Carter