Summary
Overview
Work History
Education
Skills
Timeline
Generic

Niesina Carmen Hermal

Cincinnati,OH

Summary

Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

6
6
years of professional experience

Work History

Team Leader

Tyson Foods
Saint Joseph, MO
02.2022 - 01.2024
  • Maintained a positive work environment that promoted collaboration between team members.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Established clear expectations for employees, providing guidance when needed.
  • Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Completed daily quality assurance duties to provide feedback for improvements.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Fostered positive employee relationships through communication, training, and development coaching.
  • Held daily staff meetings to review production updates, discuss issues, and brainstorm solutions.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Facilitated communication between cross-functional teams within the organization.
  • Participated in regular meetings with senior leadership to provide updates on team progress.
  • Maintained positive working relationship with fellow staff and management.
  • Ensured compliance with all safety regulations in the workplace.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Conferred with other supervisors to coordinate operations and activities within or between departments.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional understanding and progress.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Completed day-to-day duties accurately and efficiently.
  • Collaborated with others to discuss new opportunities.

HSM/Rotisserie/Cafe Associate

Sam's Club
Saint Joseph, MO
01.2021 - 01.2022
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Greeted customers to determine wants or needs.
  • Trained new associates on store operations, policies, and procedures.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Built, restocked and cleaned display cases daily to showcase products.
  • Opened or closed cafe according to daily checklists to keep establishment safe, organized and customer-ready.
  • Documented orders and processed transactions for available drinks and beverages.
  • Prepared and led food service training programs to teach staff various tasks.
  • Greeted customers, answered questions and provided excellent customer service.
  • Reviewed daily task list with employees and assigned tasks for completion.
  • Scrubbed and polished counters to remove debris and food.
  • Restocked food, utensils and supplies throughout each shift.
  • Hired and trained new food service personnel to maintain high productivity levels of staff.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Handled special requests from customers in a timely fashion while ensuring satisfaction.
  • Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
  • Maintained safe food handling practices to prevent germ spread.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Monitored expiration dates on food items to ensure freshness.
  • Served customers by phone to take orders and answer product or service questions.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Recognized by management for providing exceptional customer service.

Cashier

Sam's Club
Saint Joseph, MO
06.2020 - 12.2021
  • Counted and balanced cashier drawers.
  • Scanned items and checked pricing on cash register for accuracy.
  • Demonstrated product features to align with customer needs.
  • Worked in front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Processed sales transactions to prevent long customer wait times.
  • Used suggestive selling techniques to promote add-on sales.
  • Processed refunds for worn, damaged and broken merchandise.
  • Leveraged CRM system to manage sales activities and track sales performance.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Answered phone calls to assist customers with questions and orders.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Helped with purchases and signed customers up for rewards program.
  • Developed key customer relationships to increase sales.
  • Checked personal identifications during alcohol and tobacco sales.
  • Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Performed other duties as assigned by management.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Stocked shelves with merchandise when needed.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Processed customer payments quickly and returned exact change and receipts.
  • Identified discrepancies between actual count and register balance; made corrections accordingly.
  • Built and maintained productive relationships with employees.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Discounted purchases by scanning and redeeming coupons.
  • Ensured compliance with all safety regulations within the store environment.
  • Followed company security procedures for handling large sums of money.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Planned and completed group projects, working smoothly with others.
  • Recognized by management for providing exceptional customer service.
  • Collaborated with others to discuss new opportunities.
  • Maintained updated knowledge through continuing education and advanced training.

General Production Worker

Triumph Foods
Saint Joseph, MO
12.2019 - 04.2020
  • Participated in continuous improvement initiatives such as 5S programs.
  • Monitored product quality throughout production process.
  • Ensured that all safety policies were followed while working in the plant.
  • Conducted visual inspections on products to ensure quality standards were met.
  • Adhered strictly to health and safety regulations at all times while performing job duties.
  • Kept operations area neat and orderly to minimize obstacles.
  • Reported any irregularities or issues regarding product quality to supervisors immediately.
  • Classified defects from finished orders for record tracking and statistics.
  • Trained new employees on proper use of machinery and equipment.
  • Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
  • Operated production machinery in accordance with safety protocols.

Retail Stock Associate/Cashier Assistant

Rue 21
Cincinnati, OH
11.2017 - 06.2018
  • Assisted with setting up displays for new or seasonal merchandise.
  • Maintained inventory levels by restocking shelves and rotating stock.
  • Unloaded delivery trucks and stocked merchandise onto shelves or into coolers and freezers as required.
  • Verified that all merchandise was correctly priced and labeled.
  • Monitored sales floor activity to identify theft or other suspicious behavior.
  • Issued supplies, materials and products to team members based on information from requisitions.
  • Received payment from customers in the form of cash, check, debit and credit cards or other forms of payment accepted by the store.
  • Assisted with training new staff members on retail operations processes.
  • Organized backroom stock shelves in order to maximize space utilization.
  • Ensured compliance with company policies, safety regulations, and security practices.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Assisted customers with product selection and answered questions regarding products.
  • Read orders to verify attributes and quantities of merchandise.
  • Provided excellent customer service in a friendly, courteous manner.
  • Resolved customer complaints in a timely manner.
  • Packed and unpacked items, checking breakables before stocking on shelves.
  • Assisted with maintaining cleanliness of the store's interior and exterior areas.
  • Performed daily opening and closing procedures, including counting cash drawers and checking all equipment for proper functioning.
  • Stamped price tags on merchandise, referring to official price lists.
  • Tracked outgoing orders to provide shipping status to customers.
  • Received and counted stock items, recording data manually or on computer for inventory purposes.
  • Operated cash registers efficiently during checkout process while ensuring accuracy of transactions.
  • Packaged items with appropriate materials to prevent damage during shipping.
  • Executed price changes on store items as directed by management.
  • Conducted regular inventory audits to ensure accuracy of stock counts.
  • Stocked shelves, racks, and bins with new or transferred merchandise.
  • Set up advertising signs on shelves and counters to attract customers and promote sales.
  • Processed returns and exchanges according to store policy.
  • Replenished supplies such as bags, tags, tissue paper, when needed.
  • Utilized hand-held scanners to perform cycle counts throughout the day.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Planned and completed group projects, working smoothly with others.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Understood and followed oral and written directions.

Education

High School Diploma -

George Washington High School
Guam, USA
06-2012

Skills

  • Documentation and Reporting
  • Mentoring
  • Complaint Resolution
  • Team Supervision
  • Quality Improvement
  • Cash Handling
  • Overtime Management
  • Coaching
  • Work Planning
  • Safety Processes and Procedures
  • Leadership
  • Giving Constructive Feedback
  • Teamwork and Collaboration
  • Attention to Detail
  • Team Check-Ins
  • Leading Team Meetings
  • People Management
  • Analytical Thinking
  • Coaching and Mentoring
  • Staff Training
  • Conflict Resolution
  • Overseeing Daily Activities
  • Problem-Solving
  • Performance Improvement
  • Performance Evaluations
  • Evaluating Employee Work
  • Goal Setting
  • Work Planning and Prioritization
  • Technical Support
  • Data Entry
  • Product Inspection
  • Relationship Building
  • Calendar Management
  • Computer Skills
  • Courteous and Professional
  • Customer Service
  • Oral Communication
  • Product Merchandising
  • Practice Management
  • Customer Relationship Management (CRM)
  • Service Assistance
  • Decision-Making
  • Project Reporting
  • Workplace Safety
  • Visual Merchandising
  • Product Displays
  • Storage Organization
  • Equipment Operation
  • Cleaning Procedures
  • Equipment Monitoring
  • Display Assembly
  • Product Labeling
  • Merchandise Rotation
  • Stock Rotation
  • Price Checking
  • Punctual and Reliable
  • Product Tagging
  • Paperwork Completion
  • Positive Attitude
  • Equipment Cleaning
  • Inventory Reporting
  • Safe Lifting Procedures
  • Customer Assistance
  • Storage Management
  • Friendly and Personable
  • Clear Communication
  • FIFO Stocking
  • Front-End Maintenance
  • Money Handling
  • Willing to Learn
  • Warehouse Safety
  • Supply Restocking
  • Proper Stacking and Storage
  • Energetic and Outgoing
  • Loss Prevention
  • Truck Unloading
  • Customer Relationships
  • Safety Methods
  • Shipment Inspection
  • Pallet Jack Operation
  • Word Processing
  • Advanced Clerical Knowledge
  • Proofreading
  • File Management
  • Collecting Information
  • Certified in 10-Key
  • Data Accuracy
  • Maintains Confidentiality
  • Verifying Data Accuracy
  • Meticulous Attention to Detail
  • Error Identification
  • Document Preparation
  • Physician Billing
  • Understands Grammar
  • Safety Regulations
  • Advanced MS Office Suite Knowledge
  • Document Scanning
  • Office Administration
  • Software Troubleshooting
  • Strong Interpersonal Skills
  • Critical Thinker
  • Data Integrity
  • Strong Problem Solver
  • Data Screening
  • Mail Handling
  • Customer Service-Oriented
  • Quality Control
  • Database Management
  • Excellent Communication Skills
  • Bookkeeping
  • Report Analysis
  • Resourceful
  • Data Processing

Timeline

Team Leader

Tyson Foods
02.2022 - 01.2024

HSM/Rotisserie/Cafe Associate

Sam's Club
01.2021 - 01.2022

Cashier

Sam's Club
06.2020 - 12.2021

General Production Worker

Triumph Foods
12.2019 - 04.2020

Retail Stock Associate/Cashier Assistant

Rue 21
11.2017 - 06.2018

High School Diploma -

George Washington High School

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Niesina Carmen Hermal