Nieve Diaz
Middletown,CT
Summary
Office executive for more than 15 years, in legal, health and professional office environment. I am bilingual, computer literate, quick learning, and I am ready to work. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Patient Service Associate
Community Health Center
11.2021 - 05.2023
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Delivered support to medical staff in completion of patient paperwork.
- Verified patient insurance eligibility and entered patient information into system.
- Facilitated communication between patients and various departments and staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Trained new staff on filing, phone etiquette and other office duties.
- Responded to inquiries by directing calls to appropriate personnel.
- Organized patient records and database to facilitate information storage and retrieval.
- Resolved customer complaints using established follow-up procedures.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
Outpatient Access Specialist
Yale Primary Care
03.2019 - 03.2021
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Office executive, account manager
Matt Bub State Farm Insurance Agency
01.2011 - 06.2015
- Financial planning -bank certified by State farm for many years, held office top rank of sales in bank products -pivot and sales experience -cold calling -electronic file creator and organizer
- Increased sales by 17% over a two-year period
- Provided onsite training
- Prepared correspondence, accounting and financial documents for analysis.
Legal Associate
Yale New Haven Health
01.2009 - 05.2010
- This was a temporary job that i had found substituting their paralegal while she was on maternity leave
- Prepared legal memos and other documents under the guidance of staff attorneys
- Supported a team of six attorneys with generating and filing of pleadings, motions and various court documents
- Provided clerical support to judicial staff by maintaining mail, circulating office materials, and fulfilling individual staff requests.
Administrative Staff
Anthony Lanza State Farm Insurance Agency
01.2008 - 01.2010
- Provided onsite training
- Inputted information from customer calls and onsite service visits into the company's system using [Software]
- Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
- Monitored multiple databases to keep track of all company inventory.
Medical biller receptionist
Community Mental Health Affiliates, CMHA
01.2008 - 01.2010
- Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies
- Served as a liaison between patients and physicians to assist patients in understanding their treatment plans
- Delivered high-quality and compassionate treatment to indigent and low-income patient community.
Education
Bachelor of Science - English/Journalism, [Women's Studies
SUNY
Albany Albany, NY2007
Skills
- Journalism major, University of Albany
- Multi tasking expert -knowledge of
- Excel
- Microsoft
- Powerpoint
- Spreadsheet
- Attention to Detail
- Good Telephone Etiquette
- Training and Development
- Teamwork and Collaboration
- Data Entry
- Multitasking Abilities
Languages
Spanish
Native or Bilingual
Timeline
Patient Service Associate
Community Health Center
11.2021 - 05.2023
Outpatient Access Specialist
Yale Primary Care
03.2019 - 03.2021
Office executive, account manager
Matt Bub State Farm Insurance Agency
01.2011 - 06.2015
Legal Associate
Yale New Haven Health
01.2009 - 05.2010
Administrative Staff
Anthony Lanza State Farm Insurance Agency
01.2008 - 01.2010
Medical biller receptionist
Community Mental Health Affiliates, CMHA
01.2008 - 01.2010
Bachelor of Science - English/Journalism, [Women's Studies
SUNY
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