Nieve Diaz
Middletown,CT
Summary
Office executive for more than 15 years, in legal, health and professional office environment. I am bilingual, computer literate, quick learning, and I am ready to work. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Patient Service Associate
Community Health Center
Main St Middletown, CT 06457
11.2021 - 05.2023
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Delivered support to medical staff in completion of patient paperwork.
- Verified patient insurance eligibility and entered patient information into system.
- Facilitated communication between patients and various departments and staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Trained new staff on filing, phone etiquette and other office duties.
- Responded to inquiries by directing calls to appropriate personnel.
- Organized patient records and database to facilitate information storage and retrieval.
- Resolved customer complaints using established follow-up procedures.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
Outpatient Access Specialist
Yale Primary Care
03.2019 - 03.2021
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Office executive, account manager
Matt Bub State Farm Insurance Agency
01.2011 - 06.2015
- Financial planning -bank certified by State farm for many years, held office top rank of sales in bank products -pivot and sales experience -cold calling -electronic file creator and organizer
- Increased sales by 17% over a two-year period
- Provided onsite training
- Prepared correspondence, accounting and financial documents for analysis.
Legal Associate
Yale New Haven Health
01.2009 - 05.2010
- This was a temporary job that i had found substituting their paralegal while she was on maternity leave
- Prepared legal memos and other documents under the guidance of staff attorneys
- Supported a team of six attorneys with generating and filing of pleadings, motions and various court documents
- Provided clerical support to judicial staff by maintaining mail, circulating office materials, and fulfilling individual staff requests.
Administrative Staff
Anthony Lanza State Farm Insurance Agency
01.2008 - 01.2010
- Provided onsite training
- Inputted information from customer calls and onsite service visits into the company's system using [Software]
- Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
- Monitored multiple databases to keep track of all company inventory.
Medical biller receptionist
Community Mental Health Affiliates, CMHA
01.2008 - 01.2010
- Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies
- Served as a liaison between patients and physicians to assist patients in understanding their treatment plans
- Delivered high-quality and compassionate treatment to indigent and low-income patient community.
Education
Bachelor of Science - English/Journalism, [Women's Studies
SUNY
Albany Albany, NY2007
Skills
- Journalism major, University of Albany
- Multi tasking expert -knowledge of
- Excel
- Microsoft
- Powerpoint
- Spreadsheet
- Attention to Detail
- Good Telephone Etiquette
- Training and Development
- Teamwork and Collaboration
- Data Entry
- Multitasking Abilities
Languages
Spanish
Native or Bilingual
Timeline
Patient Service Associate
Community Health Center
11.2021 - 05.2023
Outpatient Access Specialist
Yale Primary Care
03.2019 - 03.2021
Office executive, account manager
Matt Bub State Farm Insurance Agency
01.2011 - 06.2015
Legal Associate
Yale New Haven Health
01.2009 - 05.2010
Administrative Staff
Anthony Lanza State Farm Insurance Agency
01.2008 - 01.2010
Medical biller receptionist
Community Mental Health Affiliates, CMHA
01.2008 - 01.2010
Bachelor of Science - English/Journalism, [Women's Studies
SUNY