Nigai Wint
Hot Spring
Summary
Organized and dependable candidate with proven success in managing multiple priorities while maintaining a positive attitude. Adaptable Front Office Assistant committed to delivering exceptional guest service and addressing needs promptly. Skilled in efficiently handling inquiries and executing check-in and check-out processes. Fosters strong relationships with guests and coworkers through dynamic service delivery.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Arlington Resort Hotel And Spa
Hot Springs National Park
04.2025 - Current
- Facilitated efficient guest check-in and check-out processes to enhance satisfaction.
- Addressed inquiries regarding hotels and billing for seamless customer support.
- Managed reservations, handled payments, and ensured accuracy throughout transactions.
- Resolved guest complaints promptly to maintain positive relationships.
- Provided comprehensive customer service by greeting guests and answering phones.
Front Desk Receptionist
Asap Express Ltd.
Kingston
08.2023 - 03.2025
- Addressed customer inquiries and concerns to enhance satisfaction.
- Provided detailed information regarding company products and services.
- Managed preparation and processing of daily documents for delivery.
- Executed order processing and cash handling to ensure accuracy.
Brand Advocate
Sagility Health
Kingston
04.2023 - 08.2023
- (Humana) Duties and Responsibilities
- This includes answering questions about their coverage
- Helping them understand their benefits
- And resolving any issues they may have.
- Provide excellent customer service to Humana members
- Responding to inquiries and resolving issues in a timely manner.
- Utilize knowledge of the company's products and services to answer questions and provide solutions.
- Accurately document all interactions with customers in the system.
Front Desk Agent
The Newport Harbor Hotel and Marina
Newport
04.2022 - 04.2023
- Check in and check out guest using computer programs and equipment and provide guests with directions to their room.
- Inform guests of all on-site amenities and any relevant information that is needed to use them.
- Handle and resolve guest complaints.
- Invoice and bill guests for their stay and services used.
Customer Service Representative
Hinduja Global Solutions (Jamaica)
Kingston
03.2021 - 03.2022
- Duties and Responsibilities includes:
- Resolve customer complaints via phone
- Mail.
- Use telephones to reach out to customers and verify account information.
- Greet customers warmly and ascertain problems or reason for calling.
- Canceling or upgrading accounts.
Front Desk Agent
Strawberry Fields Together
Robin's Bay
12.2018 - 10.2020
- Greeting visitors: Check in visitors and ensure they have a pleasant experience
- Answering phones: Answer multi-line phone systems
- Scheduling appointments: Make appointments for clients
- Administrative tasks: Receive shipments, file documents, and organize supplies
- Maintaining the reception area: Keep the front desk clean and organized
- Maintaining office equipment: Ensure phones, printers, and other office equipment are working properly
Education
Bachelor of Science - Tourism Hospitality and Entertainment Management
Excelsior Community College
Kingston, Jamaica05.2018
High School Diploma -
St. Hugh's High School
Kingston, Jamaica06.2013
Skills
- Customer service
- Problem solving
- Administrative support
- Cash handling
- Active listening
- Time management and analysis
Certification
Academic & Skills Certification
Timeline
Front Desk Agent
Arlington Resort Hotel And Spa
04.2025 - Current
Front Desk Receptionist
Asap Express Ltd.
08.2023 - 03.2025
Brand Advocate
Sagility Health
04.2023 - 08.2023
Front Desk Agent
The Newport Harbor Hotel and Marina
04.2022 - 04.2023
Customer Service Representative
Hinduja Global Solutions (Jamaica)
03.2021 - 03.2022
Front Desk Agent
Strawberry Fields Together
12.2018 - 10.2020
Bachelor of Science - Tourism Hospitality and Entertainment Management
Excelsior Community College
High School Diploma -
St. Hugh's High School
Similar Profiles
Mark CainMark Cain
Carpenter at Arlington Hotel Resort and SpaCarpenter at Arlington Hotel Resort and Spa
Orlando DiazOrlando Diaz
Social Media & Marketing Coordinator at The Arlington Resort Hotel & SpaSocial Media & Marketing Coordinator at The Arlington Resort Hotel & Spa
Cristi GossettCristi Gossett
Executive Assistant to Engineer & Construction Manager at Arlington Resort Hotel & SpaExecutive Assistant to Engineer & Construction Manager at Arlington Resort Hotel & Spa
Sheldon RobertsSheldon Roberts
Heavy Equipment Operator at FluorHeavy Equipment Operator at Fluor
Yan OuyangYan Ouyang
Babysitter at AuntBabysitter at Aunt