Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nigel Bates

Manor

Summary

Adept Operations Support Specialist with a proven track record at TELA Bio, enhancing customer relations and streamlining operations. Skilled in CRM and client relations, I significantly improved service standards and operational efficiency. My proactive approach and product knowledge consistently resulted in swift problem resolution and customer satisfaction.

Overview

8
8
years of professional experience

Work History

Operations Support Specialist

TELA Bio
01.2023 - Current
  • Participated in operations team meetings to coordinate and assign project management tasks.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Cross-trained and backed up other customer service managers.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Promptly responded to inquiries and requests from prospective customers.

Operations Specialist

Smith & Nephew, Inc
01.2021 - 12.2022
  • Collected, arranged, and input information into database system.
  • Maintained database systems to track and analyze operational data.
  • Gathered, organized and input information into digital database.
  • Responded to customer requests for products, services, and company information.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Cross-trained and backed up other customer service managers.

Operations Coordinator

Integra LifeSciences
05.2018 - 12.2020
  • Informed sales team on availability and interpretation of forecasting and territory management data to enable team members to close more sales.
  • Responded to customer requests for products, services, and company information.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Managed timely and effective replacement of damaged or missing products.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.

Operations Support Analyst

Frontier Communications
04.2016 - 04.2018
  • Complied with systems procedures, business processes, and company policies to promote workplace safety and quality.
  • Delivered prompt service to prioritize customer needs.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Education

Bachelor of Arts - History

Angelo State University
San Angelo, TX
05.2014

Skills

  • Operations tracking
  • Scheduling
  • Account updating
  • Call Management
  • Product Knowledge
  • Client Relations
  • Customer Relationship Management (CRM)

Timeline

Operations Support Specialist

TELA Bio
01.2023 - Current

Operations Specialist

Smith & Nephew, Inc
01.2021 - 12.2022

Operations Coordinator

Integra LifeSciences
05.2018 - 12.2020

Operations Support Analyst

Frontier Communications
04.2016 - 04.2018

Bachelor of Arts - History

Angelo State University

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Nigel Bates