Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Nigel Bishop

Galveston,TX

Summary

Driven and empathetic professional with 8+ years of experience across customer service, retail leadership, university housing, and fulfillment operations. Known for exceeding sales targets, resolving customer concerns with empathy, and advocating for inclusive campus policies. Currently pursuing a Psychology degree to further strengthen emotional intelligence, cultural competency, and team-building skills.

Overview

2026
2026
years of professional experience

Work History

Brand Ambassador / Guest Service Representative

Kroger
10 2024 - Current

At Kroger, I lead in-store product demonstrations that consistently drive customer interest and result in a 25–35% increase in sales. I'm regularly praised by customers and store leaders for my approachable communication and product knowledge. My ability to engage shoppers and encourage trial has earned me repeat assignments for high-priority campaigns.

Team Lead Online Pickup and Delivery

Walmart
02.2022 - 10 2024

Led daily operations for online order fulfillment, ensuring that pickups were timely, accurate, and handled with professionalism. I trained new associates, streamlined workflows, and maintained high productivity and safety standards, all while improving customer satisfaction in a busy, high-volume environment.

Resident Assistant

Chicago State University
08.2019 - 05.2023

Served as a student leader responsible for community-building, policy enforcement, and resident support. Advocated for increased representation of international students in housing roles, leading to lasting policy changes. Handled conflict resolution and crisis response, while organizing inclusive campus events.

Merchandising Associate

Disneyland Park
10.2017 - 09.2018

Worked in a fast-paced retail environment, assisting guests with merchandise and maintaining organized, visually appealing displays. Delivered positive guest experiences during peak tourism seasons and special events, consistently representing the brand’s standards of service.

Fulfillment Associate

Amazon
03.2020 - 02.2022

Maintained accurate and efficient inventory flow, scanning and shelving products in a fast-paced distribution center. Met and exceeded fulfillment targets while maintaining a strong record for accuracy and organization. Helped ensure timely deliveries through consistent performance.

Lead Sales Key Holder

Dollar General
10.2018 - 02.2019

Oversaw store operations, including opening/closing duties, staff coordination, and cash handling. Trained new associates and resolved customer concerns. My leadership helped maintain team performance and store flow during high-traffic shifts.

Education

Psychology

Chicago State University
05-2026

Skills

  • Microsoft Office Suite – Word, Excel, PowerPoint
  • Google Workspace – Docs, Sheets, Slides, Drive
  • POS Systems – Walmart, Target, Disney
  • Order Fulfillment Systems – Digital logistics tools
  • CRM & Inventory Software – Sales & stock tracking
  • Incident Reporting Tools – Safety documentation
  • Customer Service – Personable, solutions-focused
  • Communication – Clear, professional, empathetic
  • Team Collaboration – Cooperative, reliable
  • Problem-Solving – Quick-thinking, adaptable
  • Time Management – Efficient, organized
  • Leadership – Trained and mentored peers
  • Initiative – Go-getter, self-starter
  • Cultural Awareness – Inclusive and welcoming

Accomplishments

1. Improved Order Accuracy: Assisted in increasing the accuracy of online order fulfillment by consistently double-checking inventory and order details, resulting in a 98% accuracy rate.


2. Enhanced Customer Service: Resolved customer concerns and questions quickly and professionally, leading to positive feedback and contributing to a 20% increase in customer satisfaction scores during shifts.


3. Efficiently Managed Transactions: Processed daily transactions, including returns and exchanges, with attention to detail, maintaining a high accuracy rate in cash handling and receipts.


4. Team Leadership and Training: Trained new team members on customer service protocols and operational procedures, improving team performance and reducing errors during busy shifts.


5. Maintained Organized Records: Kept accurate logs and documentation for online orders and inventory, ensuring smooth operations and reducing discrepancies in stock levels.


6. Managed High-Volume Customer Interactions: Handled customer inquiries and managed multiple tasks during peak hours, ensuring quick service and minimal wait times.


7. Ensured Policy Compliance: Followed company policies and procedures for returns, exchanges, and safety, consistently meeting all standards and contributing to a safe and compliant work environment.

Timeline

Team Lead Online Pickup and Delivery

Walmart
02.2022 - 10 2024

Fulfillment Associate

Amazon
03.2020 - 02.2022

Resident Assistant

Chicago State University
08.2019 - 05.2023

Lead Sales Key Holder

Dollar General
10.2018 - 02.2019

Merchandising Associate

Disneyland Park
10.2017 - 09.2018

Brand Ambassador / Guest Service Representative

Kroger
10 2024 - Current

Psychology

Chicago State University
Nigel Bishop