Driven and empathetic professional with 8+ years of experience across customer service, retail leadership, university housing, and fulfillment operations. Known for exceeding sales targets, resolving customer concerns with empathy, and advocating for inclusive campus policies. Currently pursuing a Psychology degree to further strengthen emotional intelligence, cultural competency, and team-building skills.
At Kroger, I lead in-store product demonstrations that consistently drive customer interest and result in a 25–35% increase in sales. I'm regularly praised by customers and store leaders for my approachable communication and product knowledge. My ability to engage shoppers and encourage trial has earned me repeat assignments for high-priority campaigns.
Led daily operations for online order fulfillment, ensuring that pickups were timely, accurate, and handled with professionalism. I trained new associates, streamlined workflows, and maintained high productivity and safety standards, all while improving customer satisfaction in a busy, high-volume environment.
Served as a student leader responsible for community-building, policy enforcement, and resident support. Advocated for increased representation of international students in housing roles, leading to lasting policy changes. Handled conflict resolution and crisis response, while organizing inclusive campus events.
Worked in a fast-paced retail environment, assisting guests with merchandise and maintaining organized, visually appealing displays. Delivered positive guest experiences during peak tourism seasons and special events, consistently representing the brand’s standards of service.
Maintained accurate and efficient inventory flow, scanning and shelving products in a fast-paced distribution center. Met and exceeded fulfillment targets while maintaining a strong record for accuracy and organization. Helped ensure timely deliveries through consistent performance.
Oversaw store operations, including opening/closing duties, staff coordination, and cash handling. Trained new associates and resolved customer concerns. My leadership helped maintain team performance and store flow during high-traffic shifts.
1. Improved Order Accuracy: Assisted in increasing the accuracy of online order fulfillment by consistently double-checking inventory and order details, resulting in a 98% accuracy rate.
2. Enhanced Customer Service: Resolved customer concerns and questions quickly and professionally, leading to positive feedback and contributing to a 20% increase in customer satisfaction scores during shifts.
3. Efficiently Managed Transactions: Processed daily transactions, including returns and exchanges, with attention to detail, maintaining a high accuracy rate in cash handling and receipts.
4. Team Leadership and Training: Trained new team members on customer service protocols and operational procedures, improving team performance and reducing errors during busy shifts.
5. Maintained Organized Records: Kept accurate logs and documentation for online orders and inventory, ensuring smooth operations and reducing discrepancies in stock levels.
6. Managed High-Volume Customer Interactions: Handled customer inquiries and managed multiple tasks during peak hours, ensuring quick service and minimal wait times.
7. Ensured Policy Compliance: Followed company policies and procedures for returns, exchanges, and safety, consistently meeting all standards and contributing to a safe and compliant work environment.