Nigel Brown

Receives and responds to calls from the DOE community in support of the ATS application, which is a proprietary DOE application pertaining to student information.

Works with ATS Level II/III support teams in troubleshooting and resolving complex functions related inquiries by recreating application bugs and function failures.

Provides complex Level II support to users by utilizing web-interface print application (DFS)

Triages and diagnoses issues reported by the end user prior to escalating theses issues to appropriate DOE departments.

Demonstrates awareness of current procedures, policies and processes within t work unit.

Provide customer service to clients by carrying out safety and security procedures, site-specific policies and when appropriate, emergency response activities.

Respond to incidents and critical situations in a calm, problem solving manner.

Conduct regular and random patrols around business and perimeter.

Monitor Closed Caption Television and systems for intrusion, unauthorized access and alarms.

Answer emergency, non-emergency and administrative phone lines and provide an appropriate response as required by nature of call.

Prioritize situations and investigate/dispatch on all safety and security-related incidents.

Operate standard office equipment and personal computer(s) using Outlook, MS Windows, Excel, MS Word, CCTV/Video Management, photo and ID software and other Security Systems as required.

Establish and maintain effective working relationships with all entities who maintain business offices on property.

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