Jennifer Farley
Charlotte,NC
Summary
Dynamic Account Manager with a proven track record at Health Care Service Group, excelling in client relationship management and issue resolution. Enhanced client satisfaction through exceptional service and proactive communication, achieving a high retention rate. Skilled in operations and team collaboration, consistently delivering results that exceed expectations.
Overview
16
16
years of professional experience
Work History
District Manager
Health Care Services Group
7615 Dallas Cherryville Hwy, Cherryville, Nc 28021
05.2016 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Supervised various locations, enforcing high-quality standards of operation.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
Head Cook
White Oak Manor Of Kings Mountain
716 Sipes St, Kings Mountain, NC 28086
05.2015 - 04.2016
- Placed orders to restock items before supplies ran out.
- Maintained high standards of cleanliness and sanitation in the kitchen, meeting or exceeding health department requirements.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
Clerical Clerk
DMSI Staffing Agency
2127 Ayrsley Town Blvd Ste 301, Charlotte, NC 2827
09.2011 - 05.2015
- Reduced document processing time by streamlining data entry tasks using spreadsheet software.
- Enhanced the accuracy of client databases by regularly updating contact information and other pertinent details.
- Expedited delivery of urgent documents or packages by coordinating courier services when necessary.
- Ensured confidentiality of sensitive information through proper handling of documents and adherence to company policies.
Crew Member
Bojangles' Famous Chicken 'n Biscuits
11.2009 - 09.2011
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
High School Diploma -
East Gaston High School
1744 Lane Rd, Mount Holly, NC 2812006-2008
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relationship management
- Goal oriented
- Issue resolution
- Team Training
- Documentation and reporting
- Operations
- Order management
- Vendor relations
- Performance tracking
- Staff management
Timeline
District Manager
Health Care Services Group
05.2016 - Current
Head Cook
White Oak Manor Of Kings Mountain
05.2015 - 04.2016
Clerical Clerk
DMSI Staffing Agency
09.2011 - 05.2015
Crew Member
Bojangles' Famous Chicken 'n Biscuits
11.2009 - 09.2011
High School Diploma -
East Gaston High School