Nigel Carter
Costa Mesa,California
Summary
Accommodating candidate possessing patience, physical stamina and knowledge of patient care techniques and protocols. Confident and poised in interactions with individuals of all levels. Adaptive and calm individual supports physicians and nurses to facilitate quality patient care.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking the opportunity to advance to and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Director of Game Day Operations
Loyola Marymount Ice Hockey Club
2021.06 - Current
- As Director of Game Day Operations I oversee general setup, operations, and teardown of all areas on game days.
- This includes ensuring that our in-game audio/visual systems and live stream broadcast systems are correctly setup and operational prior to team staff's arrival
- Manage setup/teardown of team's merchandise booth area
- During games oversee general game management, event coordination, and supervision of game day operations crew members
- On non-game days I coordinate upcoming schedules, manage game scripts, maintain audio equipment, and perform other operational support functions.
Owner/ Freelance DJ
B&N Entertainment
2001.01 - Current
- I cover all aspects of planning, setup, Tear down, and DJing of all events! I Have technical experience in operating and maintaining lighting and sound systems of varying complexities.
- Improved event atmosphere by curating tailored playlists for a diverse range of clients and venues.
- Managed sound equipment setup and breakdown, ensuring optimal audio quality for each performance venue.
- Implemented effective time management strategies allowing proper preparation prior to each performance.
- Monitored crowd reactions adjusting setlists accordingly for an engaging experience tailored towards audience preferences.
- Generated repeat business through exceptional customer service, attention to detail, and dedication to creating memorable experiences.
Attractions Host
Disneyland Resort
2020.04 - 2023.04
- Contributed to efficient crowd control by directing guests and providing accurate wait time information.
Collaborated with colleagues to handle guest inquiries promptly, resulting in improved guest satisfaction ratings.
Maximized ride efficiency by following standard operating procedures and adhering to strict safety guidelines at all times.
Facilitated smooth entry and exit processes for guests by effectively managing ticket scanning and validation procedures.
Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
Maintained strong knowledge of emergency protocols, responding quickly and effectively during unexpected situations or incidents within the park setting.
Strengthened team morale through active participation in training sessions and sharing best practices with colleagues.
Resolved guest concerns professionally, demonstrating empathy and commitment to exceeding expectations.
Ensured the safety of all guests by closely monitoring attraction operations and responding quickly to any issues or concerns.
PA Announcer/DJ/Audio Engineer
Loyola Marymount Ice Hockey Club
2005.08 - 2021.06
- Collaborated closely with other event staff members, fostering teamwork for smooth execution of all aspects of the event.
- Supported event organizers by delivering essential information to attendees in a timely manner.
- Managed audio equipment setup and troubleshooting during events, guaranteeing clear sound quality for all announcements.
- Promoted positive audience engagement by incorporating humor and enthusiasm into select announcements when appropriate.
- Contributed to successful events by effectively communicating schedules, updates, and important information to attendees.
- Assisted with pre-event planning by coordinating announcement content with event organizers and stakeholders.
- Utilized strong organizational skills to manage multiple tasks simultaneously during fast-paced events without compromising performance quality.
- Managed sound levels to accommodate venue size, acoustics, and audience preferences.
- Collaborated with event organizers to customize music selections for specific themes or occasions.
3rd Shift Custodial Cast Member
Disneyland Resort
2017.11 - 2020.04
- Upheld company standards for cleanliness while adhering to all safety guidelines during nightly tasks.
- Assisted with annual deep-cleaning projects such as floor stripping/waxing or carpet shampooing.
- Fostered a sense of pride in the workplace by keeping common areas and workspaces consistently clean and inviting.
- Ensured proper waste disposal, reducing the risk of contamination and pest infestations.
- Supported facility security measures by locking doors, windows, and gates at the end of each shift.
- Improved facility cleanliness by performing thorough and efficient nightly cleaning tasks.
- Responded promptly to requests from building occupants regarding custodial concerns or needs.
- Contributed to a positive work atmosphere, collaborating effectively with coworkers to complete tasks quickly and accurately.
- Promoted an eco-friendly workplace by recycling materials whenever possible.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Kept building spaces premises clean inside and outside.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
Guest Services Representative
City National Grove of Anaheim
2017.05 - 2019.05
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their visit.
- Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting the hospitality sector.
- Assisted in emergency situations as required while adhering strictly to safety protocols.
- Maintained an extensive knowledge of venue policies, procedures, and offerings to provide accurate information to guests upon inquiry.
Utility Person/Room Service Busser
Disneyland Resort
2013.12 - 2015.08
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
- Assisted servers in providing efficient service for improved guest experiences.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
Attractions Host
Disneyland Resort
2013.10 - 2013.12
- Contributed to efficient crowd control by directing guests and providing accurate wait time information.
Collaborated with colleagues to handle guest inquiries promptly, resulting in improved guest satisfaction ratings.
Maximized ride efficiency by following standard operating procedures and adhering to strict safety guidelines at all times.
Facilitated smooth entry and exit processes for guests by effectively managing ticket scanning and validation procedures.
Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
Maintained strong knowledge of emergency protocols, responding quickly and effectively during unexpected situations or incidents within the park setting.
Strengthened team morale through active participation in training sessions and sharing best practices with colleagues.
Resolved guest concerns professionally, demonstrating empathy and commitment to exceeding expectations. - Ensured the safety of all guests by closely monitoring attraction operations and responding quickly to any issues or concerns.
Operations Associate
Anaheim Ducks
2007.11 - 2010.11
- Streamlined rental process by efficiently fitting customers with appropriate skate sizes, ensuring comfort and safety on the ice.
- Facilitated group events, ensuring smooth transitions between activities and maintaining an enjoyable atmosphere for participants.
- Increased rink efficiency with timely and accurate completion of daily operation logs and incident reports.
- Assisted in the maintenance of ice quality for optimal skating conditions through regular resurfacing and edging tasks.
- Ensured safety compliance by monitoring public skate sessions and enforcing rink rules among patrons.
- Prevented accidents with prompt attention to spills or hazards on the ice surface throughout operating hours.
- Enhanced customer satisfaction by providing a clean and safe ice rink environment.
- Assisted in emergency situations by providing first aid treatment or contacting proper authorities if necessary.
- Aided in revenue generation through accurate POS transactions at the concession stand or ticket sales counter when required.
- Managed large crowds effectively during busy holiday seasons while maintaining orderliness within the facility.
- Delivered information and details of interest about facility to visitors.
- Issued tickets to customers and collected payment and fees for desired services.
- Oversaw refreshments counter, selling food items to customers and maintaining sufficient stock of products and supplies to meet expected needs.
- Ensured seamless musical transitions by expertly mixing tracks using advanced DJ software and hardware tools.
- Maximized event success by efficiently managing audio equipment setup, maintenance, and breakdown processes.
Operations Supervisor
Westminster ice Palace
2007.04 - 2007.12
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Enhanced ice quality by performing regular maintenance and resurfacing tasks.
- Exercised precautions to maintain safety and avoid accidents in wet and slippery conditions.
- Reduced downtime of ice rinks by promptly addressing and repairing any mechanical issues.
- Maintained optimal ice conditions for various sports, including hockey, figure skating, and curling events.
- Promoted a positive work environment by fostering effective communication between team members and management staff.
- Promoted a culture of safety and professionalism by following established guidelines for Zamboni operation and maintenance.
- Ensured safety of patrons by adhering to proper procedures during ice resurfacing tasks.
Skills
- Basic Life Support for Health Care Providers (BLS)
- Emergency evacuation procedures
- Guest Services
- Non-profit Volunteering
- Verbal and written communication
- Crisis Management
- Cleaning and sanitizing
- Safety Procedures
- Psychological First Aid
- Resource Mobilization
- Medical Triage
- Collaboration and Teamwork
- Emergency Response
- Incident Reporting
Websites
Certification
Basic Life Support for Healthcare Providers (BLS) - American Red Cross Training Services, 4/13/2024, 4/13/2026
Affiliations
- American Red Cross
- Costa Mesa Fire & Rescue
- Costa Mesa Community Emergency Response Team (CERT)
Timeline
Director of Game Day Operations
Loyola Marymount Ice Hockey Club
2021.06 - Current
Attractions Host
Disneyland Resort
2020.04 - 2023.04
3rd Shift Custodial Cast Member
Disneyland Resort
2017.11 - 2020.04
Guest Services Representative
City National Grove of Anaheim
2017.05 - 2019.05
Utility Person/Room Service Busser
Disneyland Resort
2013.12 - 2015.08
Attractions Host
Disneyland Resort
2013.10 - 2013.12
Operations Associate
Anaheim Ducks
2007.11 - 2010.11
Operations Supervisor
Westminster ice Palace
2007.04 - 2007.12
PA Announcer/DJ/Audio Engineer
Loyola Marymount Ice Hockey Club
2005.08 - 2021.06
Owner/ Freelance DJ
B&N Entertainment
2001.01 - Current
Basic Life Support for Healthcare Providers (BLS) - American Red Cross Training Services, 4/13/2024, 4/13/2026
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