Summary
Overview
Work History
Education
Skills
Timeline
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Nigel Davis

Patient Relations Assistant
Ocala,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated customer service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Knowledgeable Notary Public with an honest reputation. Strong interpersonal and analytical abilities and a disciplined approach to handling all types of requests. Pursuing a new professional opportunity with a growing team.

Overview

18
18
years of professional experience

Work History

Certified Notary Public

Self Employed Services
09.2023 - Current
  • Looks for signs of fraud or coercion and refused notarization.
  • Administers oath to document signers to obtain affirmation of truth.
  • Updates journal with names and dates for permanent record.
  • Checks documents and identifying credentials for all parties.
  • Checks documents for accuracy and correct signing before notarizing.
  • Maintains accurate records of all documents notarized to support accurate recordkeeping and reporting requirements.
  • Examines documents for accuracy, completion and compliance before notarizing.
  • Follows proper protocol when notarizing documents, verifying signatures and dates for compliance.
  • Sets up and manages appointments for client notary services.
  • Proofreads and edits documents for accuracy and grammar.
  • Updates journal with names and dates for permanent record.
  • Certifies and attests power of attorney documents, acknowledgements and deeds.
  • Conducted 50 plus notarizations.

Patient Relations Assistant

James A. Haley Veterans Hospital
01.2024 - 05.2024
  • Greeted and assisted patients with check-in procedures.
  • Answered incoming calls, scheduled appointments, and verified appointments.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Resolved customer complaints using established follow-up procedures.
  • Trained new staff on phone etiquette and other duties associated with this position.
  • Engaged with patients to provide critical information.
  • Facilitated communication between patients and various departments and staff.
  • Explained Health Care System's mission, policies, procedures and available services to Veterans and family members.
  • Served as greeter, working with volunteer greeters, to provide consistent, exceptional patient experience that builds trust and confidence of Veterans, their families, visitors and other stakeholders.
  • Provided communication about VA services, location changes, and new initiatives and programs.
  • Served as Ambassador for James A. Haley Veterans Hospital Health Care System.
  • Provided information and guidance, helps Veterans navigate Health Care System safely when needed.
  • Greeted over 100 veterans as well as their families on a regular basis.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.

Information Specialist

James A. Haley Veterans Hospital
11.2022 - 12.2023
  • Extends warm and respectful welcome to veterans, their families, and all visitors to hospital.
  • Acts as knowledgeable resource by providing information about hospital services, directions, and amenities.
  • Assists veterans with check-in procedures, appointment scheduling, and navigation within facility.
  • Delivers outstanding customer service by actively listening to veterans' concerns and addressing them with empathy and courtesy.
  • Handles inquiries, comments, and complaints with professionalism, ensuring prompt resolution and positive experience.
  • Maintains up-to-date knowledge of hospital programs and services to effectively guide and inform visitors.
  • Welcomes visitors, providing information, and representing hospital with professionalism and compassion.
  • Answers patients or veteran telephone calls promptly and appropriately handles needs.
  • Assists in emergency response efforts, ensuring safety and well-being of all hospital occupants.
  • Collaborates seamlessly with fellow ambassadors, hospital staff, information specialist and volunteers to ensure cohesive and welcoming environment.
  • Advocates for and ensures accessibility compliance, assisting individuals with special needs and disabilities.
  • Effectively resolves visitor concerns and conflicts with focus on customer satisfaction.
  • Implements security and safety protocols to maintain safe environments for visitors and employees.
  • Works in coordination with various hospital departments to facilitate visitor services, including transportation and accommodations.
  • Resolves customer complaints using established follow-up procedures.
  • Offers simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Follows document protocols to safeguard confidentiality of patient records.
  • Responds to inquiries by directing calls to appropriate personnel.
  • Facilitates communication between patients and various departments and staff.
  • Conducts tours with veterans, family members, hospital senior leadership, to include Veterans groups, and other dignitaries through various areas of interest while providing applicable and useful information.
  • Receives and listens to complaints or grievances from patients or from individuals on behalf of patients.
  • Initiates action or changes necessary to correct or rectify various situations.
  • Escorts veterans, their families, and visitors to appropriate designated areas safely.
  • Acts as safeguard and ensures statutory and constitutional rights of patients, protecting patients from abuses that tend to depersonalize and rob them of their dignity, self respect, or esteem.
  • Identifies existing problems and potential problem areas and suggests alternatives or solutions to existing procedures that may contribute to those problems.
  • Operates as Greeter, with team of Compensated Work Therapy residents, volunteers, and student interns.
  • Escorts 30 plus veterans regularly each day.

Youth Care Specialist

Children's Network Of Hillsborough, LLC.
06.2023 - 08.2023
  • Evaluated needs of youth and outlined measures to address.
  • Completed clear and concise documentation of youth behavior and actions.
  • Liaised with various youth program and community leaders to organize youth empowerment programs and activities.
  • Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
  • Documented data and completed accurate updates to case records.
  • Utilized system model to teach youth life skills in accordance with individualized treatment plans.
  • Attended treatment team meetings to discuss youth's mental and behavioral progress.

MS Site Supervisor

Ricoh USA
01.2019 - 07.2020
  • Developed work schedules for team members to maximize shift coverage.
  • Initiated onsite safety program and properly trained team members to decrease injuries.
  • Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
  • Implemented best practices and safe operating procedures.
  • Oversaw personnel safety and efforts at work site.
  • Coordinated site investigations, documented issues and escalated to executive teams.
  • Provided onsite training to help develop employee skills.
  • Trained new team members on site policies and procedures.
  • Identified and eliminated safety risks through additional training.
  • Troubleshot issues to keep machinery and tools operational.
  • Oversaw daily mail room operations, handling sorting, processing, and distribution of mail, packages, and documents.
  • Introduced workflow enhancements to optimize mail room efficiency, resulting in faster processing and improved accuracy.
  • Collaborated with mail and courier service providers, negotiated contracts, and maintained vendor relations to control costs and improve service.
  • Performed routine quality inspections on mail and document processing, upholding company standards and client expectations.
  • Conducted training and development opportunities to mail room floating staff, enhancing their skills and knowledge of mail processing procedures.
  • Maintained high-quality mail and document processing.
  • Oversaw document reproduction services, including photocopying, scanning, and printing, to maintain top-notch quality.
  • Managed upkeep and calibration of reproduction equipment to maximize operational efficiency.
  • Enforced quality control procedures to maintain accuracy and consistency, meeting client requirements.
  • Oversaw reproduction-related supplies and inventory, optimizing stock levels and reducing waste.
  • Conducted training and mentorship for reproduction technicians, supporting their professional development.
  • Managed and directed team of floating personnel, delegating responsibilities, and ensuring project deadlines were met.
  • Resolved issues between employees and customers using company policies.
  • Maintained records and logs of work performed and materials and equipment used.
  • Diagnosed machinery issues, which included paper jams and handled basic maintenance tasks.
  • Identified mail room equipment malfunctions and contacted technicians for assistance.
  • Used automated mail processing equipment to sort and collate mail.
  • Developed strategies to speed up mail mail sorting and delivery processes.
  • Proved successful working within tight deadlines and fast-paced environment.
  • Followed safety protocols while handling and sorting mail for personal safety purposes.
  • Utilized physical strength to move mail and packages of varying sizes and weights.
  • Performed routine maintenance on equipment to prevent downtime.
  • Labeled, weighed and processed mail and packages for efficient distribution.

Independent Contract Driver

Lyft And Uber
02.2016 - 12.2018
  • Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
  • Planned optimal routes using GPS and real-time traffic information to ensure on-time arrivals.
  • Managed supplier record tracking and data communications tasks while automating operations to enhance efficiency.
  • Delivered exceptional customer service by maintaining clean and comfortable vehicle, offering amenities, and accommodating special requests.
  • Strictly followed traffic rules and safety regulations to prioritize passenger safety.
  • Effectively resolved passenger concerns and issues to maintain a positive customer experience.
  • Performed regular vehicle maintenance, inspections, and repairs to keep vehicle in top condition.
  • Efficiently managed work hours to maximize income while maintaining healthy work-life balance.

Petroleum Supply Specialist (92F)

US Army
11.2006 - 03.2016
  • Supervised reception, storage and shipping of fuel.
  • Provided recovery support for 4 companies owning over 200 wheeled vehicles, trailers and power generation equipment
  • Managed and oversaw team of personnel to ensure safe storage, handling, and distribution of petroleum products.
  • Established productive work schedules; balanced expertise and experience across all shifts.
  • Logged all transactions in real time to keep tracking system updated.
  • Regulated variables such as temperature and pressure to maintain optimal flow.
  • Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
  • Developed criteria, application instructions, procedural manuals and contracts for federal and state public transportation programs.
  • Created spreadsheets using software applications and conducted basic recordkeeping and inventory management procedures.
  • Handled and transported fuel to vehicles and aircraft.
  • Tested fuel products and handled hazardous materials.
  • Assembled refueling systems and equipment and performed quality assurance.
  • Directed activities of staff performing repairs and maintenance to equipment, vehicles and facilities.
  • Reduced worker accidents by implementing improved safety standards and monitoring procedures.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Conducted inventory audits with 100% accuracy following company procedures.
  • Inspected equipment, performed basic repairs and conducted scheduled maintenance actions.
  • Operated equipment such as forklifts, pallet jacks and cherry pickers.
  • Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
  • Diminished accidents 100% by identifying root causes for corrective action.
  • Organized records of vehicles, schedules and completed orders.
  • Tracked production and quality control systems to proactively identify deficiencies.
  • Built continuous improvement culture that attracted and retained high-performing employees while reducing costs.
  • Organized supply routes and schedules to boost fuel shipping efficiency.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Collaborated with manufacturing and supply chain management.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.
  • Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
  • Reviewed established business practices and improved processes to reduce expenses.
  • Facilitated screening of 129 military members; was key to success of 5 unit inspections.
  • Volunteered as assistant urinalysis coordinator; dedication and attention to detail ensured zero tolerance.
  • Trained and qualified 8 Soldiers as urinalysis observers; increased overall readiness for Fort Drum.
  • Obtained urinalysis supplies and forms needed to accomplish unit urinalysis mission.
  • Tested 100% of company's Soldiers with zero deficiencies noted on turnover of samples to state lab.
  • Assumed responsibility for critical programs led to assignment of following additional duties: Unit Prevention Leader, company Schools/Training Leader, Unit Special Populations Leader, Equal Opportunity Leader, HAZMAT Manager, Mail Clerk, Master Resilience Trainer, and Modern Army Self Defense Leader.
  • Selected by Battalion Commander to be Battalion Unit Prevention Leader representative; resulting in passing over 10 Unit Prevention Leader annual certifications.
  • Coordinated over 100 refueling missions; resulting in zero incidents.
  • Mature leader; upheld Army standards.
  • Constructed and implemented effective detachment-level mail storage facility, which significantly increased unit's ability to maintain accountability of and manage distribution of Soldiers' personal mail and parcels.
  • Identified opportunities for theft and eliminated them; increased mail delivery rate to 95%.
  • Created successful Army Physical Fitness Test program, ensured 100% pass rate for all soldiers taking physical fitness test during Annual Training.
  • Constructed and implemented effective detachment-level mail storage facility, significantly increased unit's ability to maintain accountability of and manage distribution of Soldiers' personal mail and parcels.
  • Selected over 9 personnel to act as Battalion mail room clerk, duty outside Military Occupational Specialty, maintained 100% accountability.
  • Built resilience by developing critical thinking skills that will increase core competencies: optimism, mental agility, self-regulation, self awareness, strengths of character and connection.
  • Prepared Soldiers for difficulties they may encounter during or after redeployment and helped manage realistic and unrealistic expectations.
  • Conducted safe storage of hazardous materials and safe usage of 15 different petroleum products which were required for units aircrafts, motor vehicles.
  • Conducted over 200 preventive maintenance checks resulting in zero deficiencies.
  • Coordinated with base environmental office to develop and implement waste disposal program; reduced stored waste by 90%.
  • Ensured proper handling, storage, and disposition of all hazardous material within HAZMAT storage area.
  • Trained over 100 service members of proper methods of disposing of hazardous medical waste, ensured strict compliance, resulting in zero mishaps, injuries, or other discrepancies.
  • Played pivotal role in emergency response teams, managing crisis situations and minimizing risks in fuel-related incidents.
  • Oversaw budgeting, procurement, and documentation processes, enhancing unit efficiency.
  • Implemented and upheld safety protocols, ensuring compliance with environmental regulations and accident prevention.
  • Maintained and audited inventory, ensuring precise record-keeping for high-value petroleum assets.
  • Planned, resourced, and executed over 30 Army Self Defense level 1 classes resulting in 98% completion.
  • Trained and certified over 100 service members; enhancing units war fighting capabilities.
  • Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
  • Performed regular audits and assessments of logistics processes to identify weaknesses, improve supply chain operations and minimize waste.
  • Assisted in development and implementation of logistics policies and procedures to provide roadmap for daily operations.
  • Conducted investigations to resolve issues related to logistics and cargo movements.
  • Managed loading, unloading, movement, and sorting of fueling supplies to keep deliveries on schedule.
  • Created reports to provide insights into logistics operations and performance.
  • Prepared and presented reports to senior management on logistics performance.
  • Monitored and adjusted fuel inventory levels according to demand.
  • Managed inventory levels to verify availability of fuel for unit orders.
  • Updated and maintained databases to track shipments and inventory.
  • Monitored performance of logistics operations to identify areas for improvement.
  • Implemented systems and procedures for accurate data collection and reporting.

Education

No Degree - Human Resources Management

Auburn University - Certification Course
Auburn, AL
07.2024

GED -

Earle C. Clements Job Corps Academy
Morganfield, KY
06.1986

Skills

  • Team Leadership
  • Scheduling
  • Recordkeeping
  • Teamwork
  • Staff Management
  • Employee Training
  • Quality Management
  • Spreadsheets
  • Office administration
  • Customer Service Excellence
  • Customer and client relations
  • Correspondence distribution
  • Multi-line Telephone Systems
  • Mail handling
  • Critical Thinking
  • Self-Motivated
  • Database administration
  • Microsoft Office
  • Documentation and reporting
  • Security awareness
  • Professional demeanor
  • Problem-Solving
  • Organization and Time Management
  • Clerical Support
  • Hazardous Materials Handler
  • Mailroom Operations
  • Logistics Management
  • Leadership and Team Management
  • Inventory Management
  • Safety Compliance and Regulations
  • Quality Assurance
  • Emergency Response
  • Conflict Resolution
  • Record-Keeping and Documentation
  • Training and Development
  • Client Relationship Management
  • Inventory and Supply Management
  • Project Coordination
  • Team Leadership and Supervision
  • Document Reproduction Management
  • 45 WPM typing speed
  • Teamwork and Collaboration
  • Filing and data archiving
  • Multi-line phone proficiency
  • Document review
  • Record keeping abilities

Timeline

Patient Relations Assistant

James A. Haley Veterans Hospital
01.2024 - 05.2024

Certified Notary Public

Self Employed Services
09.2023 - Current

Youth Care Specialist

Children's Network Of Hillsborough, LLC.
06.2023 - 08.2023

Information Specialist

James A. Haley Veterans Hospital
11.2022 - 12.2023

MS Site Supervisor

Ricoh USA
01.2019 - 07.2020

Independent Contract Driver

Lyft And Uber
02.2016 - 12.2018

Petroleum Supply Specialist (92F)

US Army
11.2006 - 03.2016

No Degree - Human Resources Management

Auburn University - Certification Course

GED -

Earle C. Clements Job Corps Academy

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Nigel DavisPatient Relations Assistant