NIGEL FRANCIS
Plano,TX
Summary
High-achieving and proactive manager with 26 years of experience in cross-functional supply chain, inventory, transportation and logistics operations. Demonstrated abilities and focused on driving growth and improving organizational goals and objectives. Decisive leader and analytical problem-solver with solid track record of success.
Overview
26
26
years of professional experience
Work History
Superintendent
7th Logistics Readiness Squadron
Dyess AFB (Abilene, TX), TX
10.2017 - 11.2019
- Asset Management
- Asset Management Section Chief managing team of 45 personnel responsible for 768K peacetime assets and $5M war readiness material parts located in 5 facilities and 8 warehouses; 100% inventory accountability, maintenance and control of 2.1K firearms (M-4s, M-16s and M9s).
- Coordinated oversight movement of 10K assets for Air Force Materiel Command $500K warehouse project. Reviewed plans and inspected ongoing construction to keep work in line with project goals.
- Directly managed over 33K assets valued at $789M, with 96% inventory accuracy rate for 6 months.
- Plans and Programs
- Assigned/promoted as Plans and Programs Superintendent managing 15 military and civilian direct report personnel; responsible for advising Squadron Commander’s (organization CEO) decision-making concerning 352 assigned military and civilian personnel on quality assurance and compliance, readiness, training, administrative functions, unit deployment functions, and unit funding/resource advising. Combination of 21 commander’s (CEO) management programs resulting in flight selection and winning 7th Bomb Wing (Dyess Air Force Base) General Welsh “One Air Force” award.
- Compiled and presented reports and information to organizational senior leaders board each week under accountability requirements.
- Report of Survey Project Manager/ Flight Chief
- Deployed to Qatar, Flight Chief leader of 12 direct reports managing area of responsibility supply inventory budget worth $11M
- As Al Udeid Air Base, Qatar Report of Survey Project Manager, accounted for multiple appointed Investigating Officer's oversight of organizational assignment investigation and recovering of lost, found on base and misidentified assets
- Oversaw, advised and tracked 19 investigations securing $3.2M assets which generated 32 report of surveys and 7 reports of accountabilities valued at $881K over 3-month period
- Managed projects generated from organizational superiors for 576 personnel resulting in 15 responses/submissions from which two members were awarded winners and 5 members received special recognition from Al Udeid Air Base safety office. Major Accomplishment led towards Al Udeid 379th Logistics Readiness Squadron winning the 2018/2019 Air Force Global Strike Command team Daedalian Award.
Postal Manager, Assistant Detachment Chief
Joint Military Postal Activity, John F. Kennedy International Airport
Queens, NY
12.2012 - 10.2017
- Detachment Chief, Postal Operations and Transportation Manager
- Liaises with U.S. Postal Service, Customs and Border Protection, U.S.
Department of State to analyze multi- service customers and resolve complaints. Efficiently and kindly handled customer complaints and issues to increase satisfaction rates by 100%. - Managed daily operations of 6 joint Navy and Army direct reports to continually provide military oversight on postal operations and quality assurance for the transportation of mail via civilian contractors, U.S. Postal Service, air carrier and ground handling companies, airport cargo staging areas and major commercial U.S. Efficiently and kindly handled customer complaints and issues to increase satisfaction rates by 100%.
- Maintained 100% accuracy through closely auditing and reviewing daily ramp reports and mail documents. Developed and maintained detailed reports of all military post office air mail terminal activities using Automated Military Postal System software (AMPS).
- Coordinated with Air carriers and Alliance/partnership Airlines representatives; implemented measures to maximize productivity of multiple cargo staging areas. Addressed and resolve security concerns submitted by air cargo security and cargo operations managers. Oversaw daily operations to ensure high levels of productivity.
- Facilitated movement of 3 million pounds of outgoing and incoming (outgoing prograde and incoming retrograde) mail, immediately correcting irregularities.
- Conducted daily quality assurance checks in multiple cargo warehouses throughout JFK international airport eliminating mail delays.
- Identified and corrected damaged tri-walls of prograde (outgoing) mail with missing GBS location labels ensuring mail is not delayed and sent out same day. Selected 2017 Senior Non-Commissioned Officer of the Quarter.
Planning and Operations Non-Commissioned Officer in Charge
Joint Base Langley-Eutis
Hampton, VA
10.2008 - 12.2012
- F-16 MICAP Supervisor and Squadron Training Manager
- Directed team of 11 personnel, providing worldwide logistics, parts and supply operations for 1,024 operational warfighting F-16’s and their owning squadrons stateside and overseas.
- Supervised manual and automated supply strategies, and connected with supply and data processing teams to facilitate communication and collaboration with Defense Logistics Agencies and Item Managers.
- Coordinated with all levels of supply chain management to resolve delayed requests and facilitated aircraft parts acquisition and shipment from Air Logistics Centers and Defense Logistics Agency depots.
- Identified training shortages for newly assigned enlisted and officer development requirements.
- Authored the squadron’s 7-level craftsman course operating instruction for the benefit of 51 members.
- Central Storage Supervisor
- Deployed Central Storage supervisor Bagram Air Base, Afghanistan leading 4 direct reports personnel. Responsible for $638K electrostatic equipment account and managing 9 warehouses accounting for a further 3.9K items valued at $3.7M. Monitored supply inventory keeping stock levels and databases updated.
- Ordered, unloaded, sorted and tracked supplies and equipment needed for customer supported unit activities and missions. Received and processed stock into inventory supply chain management system.
- Awarded 635th 2010 Annual Assessment Excellent rating and Bagram Deployed Team of the Quarter 2012.
Postmaster
RAF Blenham Crescent
West Ruislip, London, United Kingdom
07.2006 - 10.2008
- Postmaster
- Trained 4 joint Navy/Air Force direct reports and 6 volunteers, managed combined stamps and money orders accounts valued at $4K. Issued and cashed 50 monthly money orders worth over $2,500
- Tracked and shipped registered mail, express mail packages to and from Air Force major commands, Navy Ships and non-military organizations.
- Developed policies and procedures, conducted evaluations for over 175 processes. Assisted customers in determining proper postal service to align with individual needs. Efficiently and kindly handled customer complaints and issues to increase satisfaction rates 100%
- Ensured compliance of virtual checklists and briefed senior leaders weekly. Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Forecasted 269 accounts for Navy to Air Force Post Office operations and transportation transition and floor to ceiling security and IT construction impacting NATO personnel, DoD civilians, London Central High School faculty staff.
- Closed, relocated and opened newly constructed facility without degrading operations or negatively impacting patrons. Reviewed plans and inspected ongoing construction to keep work in line with project goals.
- Air Force team earned an “Outstanding” 2007 Navy Postal Operations Assessment rating.
Education
MBA - Investments And Human Resource Management
University of The Incarnate Word
San Antonio, TX05.2021
Senior Enlisted Joint Professional Military Education I & II -
SNCO Academy
Montgomery, AL06.2017
Bachelor of Arts - Business Administration, minor Technology Management
Saint Leo University
Saint Leo, FL12.2015
Associate of Science - Logistics Management/ Information Management
Community College of Air Force
Montgomery, AL05.2012
Inventory Management -
Technical Training School
Lowry Air Force Base, CO02.1994
Skills
- Project Management
- Quality assurance
- Continuous Improvement
- Strategic planning
- Safety and compliance
- Logistics Management
- Organizational Skills
- Material Requirements
- Program Management
- Strategic Planning
- Supply Chain Management
- Materials Management
- Logistics Support
- Supply Orders
- Business Operations
Affiliations
United States Air Force Senior Master Sergeant (E-8) veteran as of 1 December 2019, with 26 years of honorable
service. Major processes include quality assurance, inventory management, SCM, analysis, asset management,
equipment management, postal operations/transportation, multi-international airport cargo on-off loading
operations, mission impaired capability awaiting parts.
Quick learner, perceptive in identifying requirements, plans and highly effective in coordinating with cross-
functional areas to achieve objectives.
Active and current/valid Secret Security Clearance (renewed 2019)
Timeline
Superintendent
7th Logistics Readiness Squadron
10.2017 - 11.2019
Postal Manager, Assistant Detachment Chief
Joint Military Postal Activity, John F. Kennedy International Airport
12.2012 - 10.2017
Planning and Operations Non-Commissioned Officer in Charge
Joint Base Langley-Eutis
10.2008 - 12.2012
Postmaster
RAF Blenham Crescent
07.2006 - 10.2008
MBA - Investments And Human Resource Management
University of The Incarnate Word
Senior Enlisted Joint Professional Military Education I & II -
SNCO Academy
Bachelor of Arts - Business Administration, minor Technology Management
Saint Leo University
Associate of Science - Logistics Management/ Information Management
Community College of Air Force
Inventory Management -
Technical Training School