Nigel Grant

• Pitched in to complete various duties during peak periods or employee absences.
• Monitored service performance metrics to identify areas of improvement.
• Supervised team members to ensure timely product distribution.
• Trained new staff on safety protocols and operational procedures.
• Communicated with drivers to address challenges and optimize routes.
• Assisted in resolving customer inquiries related to deliveries and services.
• Provided guidance and mentorship to delivery staff on customer service techniques.
• Coordinated with departments to resolve service-related issues promptly.
• Resolved customer complaints in a timely manner.
• Developed and maintained relationships with customers, vendors, and suppliers.
• Collaborated with customers to offer solutions to service needs.
• Created employee work schedules to keep shifts properly staffed.
• Recruited and trained new employees to meet job requirements.
• Mediated conflicts between employees and facilitated effective resolutions to disputes.

• Engaged customers to identify needs and recommend appropriate products.
• Managed inventory and ensured accurate product displays in the store.
• Assisted customers in processing transactions and handling returns.
• Maintained knowledge of current promotions and special offers available.
• Resolved customer complaints promptly to enhance satisfaction levels.
• Developed key customer relationships to increase sales.
• Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
• Answered inquiries from prospective customers regarding features of products and services offered.
• Replenished and arranged items to maintain appearance.
• Reset store displays for special events and seasonal merchandise changes.

• Organized merchandise layouts to enhance customer engagement and shopping experience.
• Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
• Maintained a clean and organized work environment at all times.
• Built product displays and placed appropriate signage for merchandise.

• Trained staff on operational procedures and customer service standards.
• Supervised team activities during peak swing shift hours.
• Managed inventory levels and ensured proper stock rotation.
• Coordinated shift schedules to optimize team availability and coverage.
• Enforced health and safety regulations within the restaurant environment.
• Implemented efficient workflow processes to improve service speed and quality.
• Owned process of setting up, breaking down, and resetting operations.
• Conducted regular meetings with staff to discuss progress and issues related to the swing shift.
• Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
• Oversaw food preparation, production and presentation according to quality standards.
• Conducted regular equipment maintenance to ensure optimal performance of grills.
• Ensured that all kitchen staff adhered to health and safety regulations.
• Supervised and coordinated activities of cooks, food preparation workers, and other personnel engaged in food operations.

At the time, this was a second job.

• Unloaded merchandise from delivery trucks efficiently and safely.
• Sorted and organized products for easy access.
• Operated pallet jacks and forklifts to transport goods within the warehouse.
• Assisted in restocking shelves in the store after unloading products.
• Ensured proper storage of materials by stacking them neatly in designated areas according to size, weight, or other specifications.