Nigel Green
MD
Summary
Accomplished Lead Administrative Assistant at Pyramid Healthcare, adept in workflow optimization and relationship building, significantly enhancing cross-functional collaboration and customer satisfaction. Leveraged strong organizational skills and effective communication to mentor staff and streamline processes. Proven track record in improving team dynamics and operational efficiency, with a focus on achieving tangible results. Dedicated Lead Administrative Assistant with experience managing administrative teams and delegating tasks to accomplish operational goals. Knowledgeable about arranging authorizations, preparing work orders and processing vouchers. Methodical and highly organized with good prioritization and planning abilities.
Overview
3
3
years of professional experience
Work History
Lead Administrative Assistant
Pyramid Healthcare
2024.03 - Current
- Facilitated communication between departments, improving cross-functional collaboration for project completion.
- Enhanced customer satisfaction with timely responses to inquiries and proactive problem-solving solutions.
- Developed training materials for administrative support staff to improve job skills knowledge base across teams consistently.
- Conducted regular audits of internal processes to ensure compliance with established policies and procedures, identifying areas for improvement when necessary.
- Organized company events, fostering a positive work environment and strengthening team dynamics.
- Organized and maintained confidential files, protecting sensitive information from unauthorized access while ensuring easy retrieval for authorized personnel.
- Assisted with onboarding new employees, ensuring smooth transitions into their roles within the organization.
- Provided backup support during periods of heavy workload or staff absences, maintaining continuity of operations without disruption to services provided by the department or other stakeholders' expectations met accordingly.
- Optimized office supply inventory levels through careful monitoring and cost-effective purchasing strategies.
- Mentored junior administrative staff, providing guidance on best practices and enhancing overall team performance.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Established administrative work procedures to track staff's daily tasks.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Supervising Manager
Magic Tunnel Carwash
2022.01 - 2024.03
- Delivered measurable results in cost reduction initiatives without sacrificing quality or customer satisfaction levels.
- Increased staff retention through competitive compensation packages, comprehensive benefits, and opportunities for professional development.
- Enhanced employee productivity through regular performance evaluations and tailored training programs.
- Improved customer satisfaction rates by implementing innovative solutions to address client concerns quickly and effectively.
- Built strong alliances with vendors and suppliers to negotiate favorable contract terms that benefit both parties involved.
- Facilitated team growth by recruiting top talent, providing ongoing coaching, and creating opportunities for advancement within the organization.
- Navigated complex situations successfully using critical thinking skills, problem-solving abilities, and sound judgment.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Led cross-functional teams to achieve project goals within budget constraints and tight deadlines.
- Provided strong leadership to enhance team productivity and morale.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
Education
Some College (No Degree) -
Bowie State University
Bowie, MD 2023.08 -
Skills
- Strong Organization
- Workload prioritization
- Reception duties
- Invoicing and Billing
- Document Preparation
- Task Delegation
- File Management
- Facility Management
- Workflow Optimization
- Relationship Building
- Deadline-oriented
- Office Management
- Training and coaching
- Document Management
- Documentation and control
- Records Management
- Cross-Functional Teamwork
- Multitasking and Time Management
- Teamwork and Collaboration
- Fast Learner
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Critical Thinking
- Clear Communication
- Organizational Skills
- Team Collaboration
- Customer and client relations
- Document and File Management
- Effective Communication
- Decision-Making
- Microsoft Office
- Documentation and Recordkeeping
- Team building
- Data Entry
- Confidentiality and Data Protection
- Self Motivation
- Interpersonal Skills
- Client Relations
- Analytical Thinking
- Conflict Resolution
- Goal Setting
- Appointment Scheduling
- Professionalism
- Administrative Procedures
- Employee Communications
- Interpersonal Communication
- Workflow Management
- Time management abilities
Timeline
Lead Administrative Assistant
Pyramid Healthcare
2024.03 - Current
Some College (No Degree) -
Bowie State University
2023.08 -
Supervising Manager
Magic Tunnel Carwash
2022.01 - 2024.03
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