NIGEL HUTTON
Fort Worth
Summary
Customer Service Representative with expertise in health education and community outreach. Proficient in managing client needs and resolving issues effectively while fostering collaboration across teams. Recognized for strong communication skills and cultural sensitivity, delivering impactful support. Experienced Patient Care Coordinator with a focus on high-quality, efficient patient care programs.
Overview
11
11
years of professional experience
Work History
Patient Care Coordinator
Ttec (TeleTech) - HealthCare Solutions
Fort Worth
09.2025 - Current
- Coordinated patient appointments and managed scheduling for healthcare services.
- Processed insurance claims for prescription medications efficiently.
- Operated pharmacy software for prescription management and record keeping.
- Processed and reviewed insurance claims for accuracy and compliance standards.
Community Health Worker
Aids Healthcare Foundation
Fort Worth
04.2023 - 07.2025
- Conducted home visits to assess health needs of patients and families.
- Scheduled medical appointments, transportation, and faxed documents
- Assisted with patient referrals to community resources for comprehensive care.
- Engaged in case management by linking clients to essential resources.
- Completed benefits program paperwork, ensuring timely client assistance.
- Performed follow-up calls to monitor progress and resource utilization.
Consumer Peer Liaison
AIDS Outreach Center
Fort Worth
09.2020 - 03.2023
- Delivered education on HIV fundamentals to promote awareness and understanding.
- Coordinated housing, food, medical, and rental assistance efforts for clients.
- Scheduled and attended medical lab appointments and conducted home visits to ensure comprehensive care.
- Supported clients while in remote setting.
Sales Associate
Macy's
Fort Worth
08.2019 - 02.2020
- Maintained orderly appearance on sales floor to enhance shopping experience.
- Directed customers to merchandise, improving navigation and accessibility.
- Greeted customers and responded to inquiries, fostering engagement with products.
After School Teacher's Assistant & Summer Camp Counselor
Eagle Academy for Young Men II
Brooklyn
08.2014 - 08.2018
- Coordinated management of students involved in various after-school activities, enhancing participation.
- Tracked attendance records meticulously for all students in the program to ensure reliability.
- Facilitated homework assistance in reading, writing, and math to boost student success.
- Uphold adherence to school rules and policies within the classroom environment.
Education
High School Diploma -
Eagle Academy for Young Men II
Brooklyn, NY06.2018
Skills
- Office software skills
- Client data management
- Collaborative teamwork
- Customer service and support
- HIPAA regulations knowledge
- Effective time management
- CRM systems expertise
- Salesforce knowledge
- Conflict resolution
- Pharmacy software operation
References
References available upon request.
Timeline
Patient Care Coordinator
Ttec (TeleTech) - HealthCare Solutions
09.2025 - Current
Community Health Worker
Aids Healthcare Foundation
04.2023 - 07.2025
Consumer Peer Liaison
AIDS Outreach Center
09.2020 - 03.2023
Sales Associate
Macy's
08.2019 - 02.2020
After School Teacher's Assistant & Summer Camp Counselor
Eagle Academy for Young Men II
08.2014 - 08.2018
High School Diploma -
Eagle Academy for Young Men II