NIGEL JOHNSON
Pedal Haus Brewery
Phoenix,AZ
1
Certification
2
years of professional experience
Dedicated Barback with hands-on experience in high-volume bar and event settings. Supports beverage service, maintains cleanliness, and operates POS systems effectively under pressure. Committed to enhancing guest satisfaction through teamwork and initiative while pursuing knowledge of spirits and cocktails for a future bartending role.
Work History
Server Assistant
3 Months- Assisted servers and bartenders during high-volume shifts by running food, bussing and resetting tables, and promptly responding to guest needs, contributing to overall guest satisfaction.
- Restocked service stations and maintained clean, organized dining and support areas, ensuring smooth service flow.
- Restocked service stations and maintained clean, organized dining and support areas throughout service.
Barback / Beverage Service
1 Year- Assisted bartenders during high-volume concerts, festivals, and large-scale events, ensuring rapid beverage service during peak rushes.
- Coordinated with bartenders and event staff to ensure efficient beverage service during peak guest volume.
- Operated POS systems, entered orders, and processed guest transactions accurately during high-volume service.
- Gained hands-on experience with beer, liquor, beverage service, and POS operations within high-volume bar environments.
- Maintained cleanliness of service areas by regularly removing trash and replenishing suppliesand functional service areas by removing trash, replenishing supplies, and responding to immediate team needs.
- Executed long shifts and managed large crowds while maintaining urgency and teamwork in fast-paced settings.
Team Lead
1 Year 3 Months- Led and mentored retail team, improving product knowledge and guest interaction to ensure service consistency.
- Demonstrated consultative approach and product credibility, creating a guest experience that feels guided rather than pressured.
- Received company wide recognition for sales excellence for Q2 2026.
Seasonal Sales Associate
1 Year 2 Months- Delivered personalized, elevated guest experiences for high-ticket purchases; built rapport quickly and guided customers through decisions with confidence and product fluency.
- Grew average transaction value through tailored upselling by matching product recommendations to guest preferences, occasions, and budgets.
- Maintained performance and professionalism during high-volume holiday rushes, assisting with restocking and resolving customer service disputes to enhance guest satisfaction.
Education
Bachelor of Science - Buisne
Expected in 05/2027
Skills
Beverage service
POS systems management
Drink expertise
Guest service excellence
Upselling strategies
Table bussing
Supply management
Inventory management
Table resetting
Fast-paced teamwork
Basic mixology
Problem-solving
Effective communication
Certification
Arizona Title 4 Basic Liquor Law Training Certification, Arizona Food Handler Certificate
Timeline
Server Assistant
Pedal Haus Brewery
2026.07 - CurrentRead More
Barback / Beverage Service
Rawhide Western Town & Event Center
2025.08 - 2026.08Read More
Team Lead
Discount Nutrition Superstore
2025.03 - 2026.06Read More
Seasonal Sales Associate
Fossil
2024.11 - 2026.01Read More
Grand Canyon University
Bachelor of Science from Buisne
Read More