Nigel Kadye
Harare
Summary
Effective communicator and problem solver with a passion for helping clients optimize their systems. Dedicated and client focused professional with strong involvement in installing and maintaining hardware and software systems. Adept at training users on system operations and troubleshooting. Committed to delivering high quality service by keeping up to date with latest technology advancements. Hard working and an ability to quickly grasp changes and new system.
Overview
3
3
years of professional experience
Work History
Helpdesk Technical Consultant
Touch Africa
02.2024 - Current
- Managing High volume customer communication via calls, messaging and emails efficiently handling inquiries and providing timely, customer focused solutions
- Maintaining a professional and composed demeanor when addressing escalated issues ensuring customer satisfaction and maintaining service quality
- Working as a cross functional team member fostering a positive environment of team work whilst sharing knowledge and best practices
- Escalating Technical issues to relevant teams when necessary ensuring seamless resolution
- Participating in on going training programs to continuously enhance my skills with focus on software knowledge and project management
- Collecting and analyzing customer feedback using insights to enhance system performance and tailor software implementations to meet client expectations
- Utilizing remote service tools like TeamViewer and help desk software such as Freshdesk to troubleshoot and resolve technical issues remotely.
- Proficient in diagnosing and resolving computer hardware and software problems, ensuring smooth system functionality for clients.
- Working with service providers to ensure seamless integration of multiple systems working together
Enterprise and Information Technology Intern
Tendo Electronics
01.2022 - 04.2022
- Reviewed system and network performance to make proactive adjustments based on established IT policies.
- Maintained current software licenses and patched applications to stay up-to-date with latest features.
- Generated project status reports for upper management review, demonstrating proficiency in SQL, Excel, Tabular, Power BI.
- Installed and configured software and hardware.
- Collaborated with other interns on Network Operating Centre Information system project to meet program requirements and demonstrate skills development.
- Gathered and translated project requirements and collaboratively worked to define scope and milestones.
- Provided basic end-user troubleshooting and desktop support.
- Managed program errors with analytical approach focused on troubleshooting, diagnosing and resolving each problem.
- Collaborated with other departments to identify and solve software issues.
- Studied client requirements, developing and implementing software solutions that fit with expectations.
Education
Bachelor of Science - InformationTechnology Business Information Systems
Asia Pacific University
Kuala Lumpur Malaysia 08.2023
Skills
- Network configuration
- Software Installation & setup
- Systems Analysis
- Client Communication
- Proficient in Linux Software
- Report Analysis & problem solving
- Information Security
- Application support
- IT Infrastructure Planning
- Technical Support and troubleshooting
- Technical Guidance
- Client Education & support
- Skilled in Excel
- Experience with SQL
Timeline
Helpdesk Technical Consultant
Touch Africa
02.2024 - Current
Enterprise and Information Technology Intern
Tendo Electronics
01.2022 - 04.2022
Bachelor of Science - InformationTechnology Business Information Systems
Asia Pacific University
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