Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nigel Kadye

Harare

Summary

Effective communicator and problem solver with a passion for helping clients optimize their systems. Dedicated and client focused professional with strong involvement in installing and maintaining hardware and software systems. Adept at training users on system operations and troubleshooting. Committed to delivering high quality service by keeping up to date with latest technology advancements. Hard working and an ability to quickly grasp changes and new system.

Customer-centered visionary with a background in workflow and security configurations. A driven Functional Consultant known for having astute listening skills and experience in Systems management

Overview

4
4
years of professional experience

Work History

Functional Consultant

Touch Africa
12.2024 - Current
  • Determined proper methodologies and procedures to use based upon project specifications.
  • Liaised between IT infrastructure team and other personnel to assist with resolution of system issues.
  • Worked with key internal partners to distill complex concepts into pragmatic and simplified solutions.
  • Developed and implemented reports and presentations for key stakeholders and senior management.
  • Collaborated with upper management to drive strategy and implement new processes.
  • Communicated and explained business requirements to team members to understand and implement functional demands.
  • Analyzed existing systems and databases and recommended enhancements to solve business needs
  • Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
  • Professionally interacted with clients to assess business requirements and determine software needs.
  • Wrote effective documentation for each client system to deliver comprehensive sets of requirements and alignment with business objectives.
  • Offered input for complex documents to support client-ready final versions.
  • Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
  • Gained extensive knowledge in data entry, analysis and reporting.

Helpdesk Technical Consultant

Touch Africa
02.2024 - Current
  • Managing High volume customer communication via calls, messaging and emails efficiently handling inquiries and providing timely, customer focused solutions
  • Maintaining a professional and composed demeanor when addressing escalated issues ensuring customer satisfaction and maintaining service quality
  • Working as a cross functional team member fostering a positive environment of team work whilst sharing knowledge and best practices
  • Escalating Technical issues to relevant teams when necessary ensuring seamless resolution
  • Participating in on going training programs to continuously enhance my skills with focus on software knowledge and project management
  • Collecting and analyzing customer feedback using insights to enhance system performance and tailor software implementations to meet client expectations
  • Utilizing remote service tools like TeamViewer and help desk software such as Freshdesk to troubleshoot and resolve technical issues remotely.
  • Proficient in diagnosing and resolving computer hardware and software problems, ensuring smooth system functionality for clients.
  • Working with service providers to ensure seamless integration of multiple systems working together

Enterprise and Information Technology Intern

Tendo Electronics
01.2022 - 04.2022
  • Reviewed system and network performance to make proactive adjustments based on established IT policies.
  • Maintained current software licenses and patched applications to stay up-to-date with latest features.
  • Generated project status reports for upper management review, demonstrating proficiency in SQL, Excel, Tabular, Power BI.
  • Installed and configured software and hardware.
  • Collaborated with other interns on Network Operating Centre Information system project to meet program requirements and demonstrate skills development.
  • Gathered and translated project requirements and collaboratively worked to define scope and milestones.
  • Provided basic end-user troubleshooting and desktop support.
  • Managed program errors with analytical approach focused on troubleshooting, diagnosing and resolving each problem.
  • Collaborated with other departments to identify and solve software issues.
  • Studied client requirements, developing and implementing software solutions that fit with expectations.

Education

Bachelor of Science - InformationTechnology Business Information Systems

Asia Pacific University
08.2023

Skills

  • Client engagement and support
  • Capacity planning
  • Project scope analysis
  • Process review
  • User training
  • Business intelligence
  • Software implementation
  • Project scope assessment
  • Database maintenance
  • Database administration
  • Backup and recovery
  • Helpdesk operations

Timeline

Functional Consultant

Touch Africa
12.2024 - Current

Helpdesk Technical Consultant

Touch Africa
02.2024 - Current

Enterprise and Information Technology Intern

Tendo Electronics
01.2022 - 04.2022

Bachelor of Science - InformationTechnology Business Information Systems

Asia Pacific University

Similar Profiles

CREATE PROFILE