Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Nigel Lawrence

Chapel Hill,NC

Summary

Quality-driven Team Trainer dedicated to maximizing team effectiveness. Skilled at learning new information quickly and adapting to changing conditions. Open and clear communicator with disciplined execution.

Overview

2
2
years of professional experience

Work History

Team Trainer

Arbys Resturant
02.2022 - Current
  • Took orders, prepared meals, and collected payments.
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Cleaned counter surfaces, dining areas and food preparation areas for maximum health, safety and customer satisfaction.
  • Collaborated with team members to complete orders.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Listened attentively to customer complaints or requests and resolved issues without need to escalate.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Became familiar with products to answer questions and make suggestions.
  • Delivered complete food orders to guests and confirmed customer satisfaction with completed order.
  • Reduced customer wait times by quickly operating customer window and sales register.
  • Monitored and replenished food and supplies stock at counter, in customer dining area and in food preparation area.
  • Cooked and prepared foods and monitored food production according to quality and sanitation standards.
  • Greeted customers entering restaurant with enthusiasm and warmth and served [Number] customers.
  • Outpaced other team members by tirelessly finding productive work during customer lull times and trained [Number] less-experienced crew members.
  • Trained other employees in customer service, food safety, and performance requirements.
  • Trained new employees in specific job requirements.
  • Demonstrated new products, procedures and techniques to employees.

Team Member

Wendys Restaurant
05.2023 - 08.2023
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Developed strong cooperative relationships with coworkers and managers.
  • Operated register to process payments and collect cash payment for order totals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Frequently inspected production area to verify proper equipment operation.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Educated staff on organizational mission and goals to help employees achieve success.

Education

High School Diploma -

North Carolina A & T State University
Greensboro, NC

High School Diploma -

Chapel Hill High School
Chapel Hill, NC
06.2023

Skills

  • Cash Handling
  • Procedure Demonstrations
  • Trainer Mentoring
  • Payment Processing
  • Food Safety
  • Staff Training
  • New Employee Training
  • Team Leadership

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved [Result] by introducing [Software] for [Type] tasks.

Timeline

Team Member

Wendys Restaurant
05.2023 - 08.2023

Team Trainer

Arbys Resturant
02.2022 - Current

High School Diploma -

North Carolina A & T State University

High School Diploma -

Chapel Hill High School

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Nigel Lawrence