Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Nigel Poblete

San Antonio,TX

Summary

Detail-oriented professional with 9 years of customer service experience, transitioning from the financial sector to the tech industry. Currently pursuing a bachelor's degree in Applied Technology, with plans to earn a second degree in Computer Science, demonstrating a strong commitment to continuous learning and professional growth. Eager to leverage a solid foundation in customer service to enhance user experiences in technology roles, effectively combining technical skills with a passion for delivering exceptional support. A proactive approach to problem-solving and dedication to fostering positive relationships will significantly contribute to team success and client satisfaction.

Overview

14
14
years of professional experience
1
1
Certification

Work History

IT Support Specialist

Data Search Inc.
02.2025 - Current
  • Provided technical support for hardware and software issues to ensure seamless operations
  • Maintain organization of Server Room along with storage of Office Electronics
  • Contribute code to new programming projects providing automated solutions for data from new clients.
  • Performed daily data entry and retrieval with Microsoft SQL Server ensuring data integrity
  • Created and hosted a local hosted website that allows representatives to view historical payment data for a specific client allowing for a more streamlined and dependable source of information.
  • Wrote a program that creates directories daily to the shared FTP drive to better organize daily processed data for other departments to track and work from.

Member Card Service Representatives

Pentagon Federal Credit Union
07.2021 - 10.2022
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues regarding member credit cards
  • Managed a high volume of incoming calls and emails, consistently meeting response time goals
  • Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty

Online Customer Service Representative II

Wells Fargo
07.2014 - 05.2020
  • Troubleshot and resolved technical difficulties, as well as provided assistance with online account management and navigation
  • Provided exceptional customer service to a high volume of customers, consistently maintaining a satisfaction rating of 5
  • Resolved customer inquiries and complaints in a timely and efficient manner, ensuring customer retention
  • Collaborated with cross-functional teams to address complex customer concerns and provide comprehensive solutions

Member Service Representative

Nationwide Mutual Insurance Company
01.2012 - 06.2014
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues
  • Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
  • Demonstrated excellent written communication skills by crafting clear responses that addressed each aspect of the customer's inquiry concisely

Education

Bachelor of Science - Computer Science

Northwest Vista College
San Antonio, TX
09-2027

Skills

  • Experienced in multiple programming languages including C, C#, Java, and JavaScript
  • Web development technologies
  • Experience with RESTful APIs
  • Proficient in Git
  • Experienced with Nodejs development
  • SQL and NoSQL database expertise
  • Technical troubleshooting
  • Technical support

Certification

Boot Camp in Full Stack Web Development, UTSA School of Data Science (2023-01 - 2023-07)

Timeline

IT Support Specialist

Data Search Inc.
02.2025 - Current

Member Card Service Representatives

Pentagon Federal Credit Union
07.2021 - 10.2022

Online Customer Service Representative II

Wells Fargo
07.2014 - 05.2020

Member Service Representative

Nationwide Mutual Insurance Company
01.2012 - 06.2014

Bachelor of Science - Computer Science

Northwest Vista College

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