NIGEL RIGBY
CA
Summary
Dynamic leader with extensive experience at Agilent Technologies, specializing in strategic planning and P&L management. Successfully drove service revenue growth from $25 million to over $85 million while cultivating a collaborative team environment. Demonstrated expertise in talent development and process improvement, enhancing operational excellence and customer satisfaction. Career aspirations include leveraging this experience on a broader international organization where I can make organization changes and broaden my impact.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Associate Vice President
Agilent Technolgies
, CA
05.2025 - Current
- Led cross-functional teams to develop and implement strategic initiatives.
- Spearheaded resource allocation strategies to optimize operational effectiveness across departments.
- Full P&L responsibility for over 300 million dollars in service organization with over 350 individuals.
- Coordinated with senior leadership on budget development and financial forecasting activities.
- Analyzed market trends to identify opportunities for growth.
- Developed strategies to improve customer service levels across the organization.
- Conducted performance reviews and provided feedback to direct reports for career development.
Americas BioMolecular Service Director
Agilent Technolgies
, CA
01.2020 - 05.2025
- Directed service operations to enhance customer satisfaction and engagement.
- Implemented strategic initiatives to enhance service quality and operational efficiency.
- Fostered a culture of teamwork and collaboration among service staff members.
- Grew organization from 25 to over 100 individuals.
- Integration of ACEA and BioTek acquisitions into Agilent's service processes and team.
- Grew service revenue from $25 million to over $85 million.
Service Director, OneSource Service West and Canada
PerkinElmer, Inc.
Waltham, USA
01.2019 - 12.2019
- Full P&L responsibility for $45,000,000 enterprise and core service business covering western U.S. and Canada driving business development at numerous global Fortune 500 companies.
- Collaborated with business development to drive strategic business solutions for customers.
- Coached organization in growth mindset and developed area managers into new leaders.
- Upgraded and leveraged talent by identifying critical skills and competencies necessary to provide best-in-class customer support.
- Managed staffing decisions for 110-person team to ensure hiring and deployment of talent consistent with total customer value strategies.
- Exceeded AOP plan and increased billable revenue by 15%.
- Created strategies, budgets, and accurate forecasts to execute business plans and deliver on commitments.
- Delivered above plan for Service Sales, renewals and new business.
Regional Service Manager
PerkinElmer, Inc.
Waltham, USA
01.2015 - 01.2019
- Maintained full P&L responsibility for $35,000,000 enterprise-level service business.
- Executed business development initiatives and built strong relationships across multiple levels of clients and internal organizational stakeholders.
- Oversaw and managed headcount and other budgeted expense/revenue plans to improve overall profitability.
- Created pipeline of talented and knowledgeable individuals to develop into future leadership roles.
- Hired 50+ staff into organization in six-month period.
- Facilitated continuous investment in meetings with customers, assessing level of satisfaction through both measured KPIs and general satisfaction.
- Assessed customer value drivers to translate into product and service offerings.
- Led direct oversight and management of $30,000,000, $150M over 5 years and largest ever for PerkinElmer, enterprise customer transition and implementation.
- Designed and redeployed resources to meet business commitments and reinforce value proposition in marketplace.
- Developed and Implemented multi million dollar parts warehouse including strategy and staffing at client sites.
- Oversaw and guided all staffing decisions for 70-person team to ensure hiring and deployment of talent consistent with total customer value strategies.
- Received Service Manager Award in 2018 given to a single leader in the service organization for exemplary service excellence.
- One of 25 out of 10,000 employees selected by leadership to attend Leadership in Action Program.
Global Program Manager
PerkinElmer, Inc.
Waltham, USA
01.2007 - 01.2015
- Facilitated program management for OneSource Laboratory Services (including laboratory lifecycle management, multivendor equipment services, repair and maintenance, asset management, validation, lab IT, Informatics and laboratory relocation).
- Organized and conducted multi-site inventory audits.
- Developed and implemented quality systems, operational processes, and MMS.
- Directed strategic focus and facilitated continuous improvement projects using LEAN and Six-Sigma tools and methodologies.
- Interfaced with high-level stakeholders on regular basis to ensure program success.
- Led on-site training, executive business reviews, and quarterly meetings.
- Created and implemented KPI reports, ensuring achievement of key customer and business goals.
- Supported pre-sales activities, ensuring proposed contracts executable at all times while identifying risks and timelines.
- Coordinated and mobilized global support organizations.
- Drove operational excellence through both back office and field teams.
- Six Sigma Green Belt, LEAN, Kaizen, and PMP trained.
Northern California Group Leader
PerkinElmer, Inc.
Waltham, USA
01.2005 - 01.2007
- Cultivated relationships with customers across product lines, with goal of understanding business needs and providing ample support.
- Oversaw territory orders target and performance versus key target (exceeded every year).
- Developed and implemented process improvement, forecasting. and managing operating budgets (P&L).
- Ensured team of CSEs possessed adequate skills and instrument expertise to provide best-in-class service and support.
- Maintained ongoing communication and strong working relationships with peers to understand and manage resource availability/limitations.
- Interpreted warranty and service agreements and ensured resources deployed consistently with defined obligations.
Western Region Liquid Chromatography Field Specialist
PerkinElmer, Inc.
Waltham, USA
01.2004 - 01.2005
- Liaised between field and product areas for quality assurance on assigned products.
- Drove alerts identified in field to product groups and back to field.
- Ensured accurate information provided to field to anticipate and respond to actual and potential problems.
- Provided technical development of CSEs for particular product line.
- Acted as key point person for new product installations.
- Conducted timely and authoritative solutions to instrument problems by identifying, analyzing, and solving complex hardware and software issues.
Field Service Engineer and Northern California Team Leader
PerkinElmer, Inc.
Waltham, USA
01.2000 - 01.2004
- Installed, maintained, verified performance, and repaired HPLC and AA equipment and software.
- Provided customer training in operation, maintenance, and applications.
- Drove sale of new maintenance contracts and agreements, upgrades, and training.
- Performed in top 5% of all field engineer metrics, including new business development, first call completion rate, and inventory management.
- Organized and led monthly team meetings and webcasts.
Clinical Lab Technician
St. Joseph's Medical Center
Stockton, USA
01.1997 - 01.2000
- Led operation and daily maintenance of chemistry and hematology instruments.
- Implemented and maintained blood glucose monitoring and tracking system.
- Trained more than 250 healthcare professionals in use of glucose system.
Graduate Teaching Assistant
University of the Pacific
Stockton, USA
01.1996 - 01.1999
- Taught and developed labs in genetics, microbiology, physiology, and anatomy.
Owner
Alberta 3168227
Calgary, Canada
01.1991 - 01.1995
- Owned and developed novel scuba golf ball salvage business.
- Increased revenue over 85% in five years.
Education
MBA - International Business And Data Analytics
UNIVERSITY OF ILLINOIS
Champaign, Illinois08.2020
Graduate Student - Molecular Biology
UNIVERSITY OF THE PACIFIC
Stockton, California01.1999
B.S. - Cellular, Molecular, and Microbial Biology
UNIVERSITY OF CALGARY
Calgary, Canada01.1995
Skills
- Strategic planning
- P&L management
- Customer service
- Business development
- Relationship management
- Team leadership
- Performance evaluation
- Process improvement
- Service delivery management
- MS Project, Visio, SAP, CRM
- Cross-functional collaboration
- Talent development
- Acquisition and Integration
Certification
- Six Sigma Green and Black Belt
Timeline
Associate Vice President
Agilent Technolgies
05.2025 - Current
Americas BioMolecular Service Director
Agilent Technolgies
01.2020 - 05.2025
Service Director, OneSource Service West and Canada
PerkinElmer, Inc.
01.2019 - 12.2019
Regional Service Manager
PerkinElmer, Inc.
01.2015 - 01.2019
Global Program Manager
PerkinElmer, Inc.
01.2007 - 01.2015
Northern California Group Leader
PerkinElmer, Inc.
01.2005 - 01.2007
Western Region Liquid Chromatography Field Specialist
PerkinElmer, Inc.
01.2004 - 01.2005
Field Service Engineer and Northern California Team Leader
PerkinElmer, Inc.
01.2000 - 01.2004
Clinical Lab Technician
St. Joseph's Medical Center
01.1997 - 01.2000
Graduate Teaching Assistant
University of the Pacific
01.1996 - 01.1999
Owner
Alberta 3168227
01.1991 - 01.1995
MBA - International Business And Data Analytics
UNIVERSITY OF ILLINOIS
Graduate Student - Molecular Biology
UNIVERSITY OF THE PACIFIC
B.S. - Cellular, Molecular, and Microbial Biology
UNIVERSITY OF CALGARY