Nigel Robertson
Laurel,MD
Summary
Proven track record in enhancing resident satisfaction and occupancy rates at Bridge Property Management through strategic reputation management and exceptional customer service. Skilled in property management and relationship building, I've significantly improved community engagement and operational efficiency. Demonstrates a team player mentality and adeptness in fair housing regulations, contributing to a positive, results-driven work environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Resident Relations Coordinator
Bridge Property Management
01.2024 - Current
- Monitored online reviews and testimonials from current or former residents, addressing any negative feedback proactively to improve overall reputation management strategies.
- Provided exceptional customer service to prospective residents throughout the leasing process, resulting in increased occupancy rates.
- Facilitated open lines of communication between management and residents, promoting a sense of trust within the community.
- Coordinated move-in and move-out logistics, minimizing disruptions and ensuring smooth transitions for all parties involved.
- Coordinated resident appreciation events, recognizing outstanding tenants and promoting a sense of pride within the community.
- Managed resident communications, ensuring timely responses to inquiries and resolving issues effectively.
- Implemented efficient systems for tracking work orders and maintenance requests, streamlining communication between residents and maintenance staff.
- Manage approximately 30 incoming calls, emails per day from residents, and other potential residents.
Teacher
High Roads Lower School
05.2023 - 12.2023
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering supportive learning environment.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assisted in creating safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Supported student physical, mental, and social development using classroom games and activities.
- Support and develop methods of support to new teachers, teacher assistants and all class aides.
- Guided student teachers and teaching aides in classroom management, leading by example and thoroughly answering questions.
- Chose optimum curriculum for each class and devised creative daily lesson plans to meet requirements and needs of different learners.
Asst. Community Manager
RPM Living
11.2022 - 05.2023
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
- Received and processed resident payments, and updated system accounts with latest information.
- Processed applications efficiently by verifying income documentation, credit history checks, criminal background screens, ensuring compliance with fair housing regulations at all times.
- Inspected buildings, vacant units, and common areas regularly to identify repairs needing immediate attention.
- Managed vendor relationships, negotiating contracts for services such as landscaping, pest control, and waste removal to maximize property appeal while staying within budget constraints.
- Enhanced tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
- Organized community events to foster relationships among residents and promote a sense of belonging.
- Manage approximately 30/40 calls, emails and faxes from residents, vendors and potential vendors
Administrative Officer/Driver Coordinator
Embassy Of Belize
09.2017 - 08.2019
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Provided exceptional support to the executive team by managing schedules, coordinating travel plans, and organizing meetings.
- Reduced expenses by negotiating with vendors for cost-effective supply contracts and services.
- Scheduled office meetings and client appointments for staff teams.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Optimized routes through careful planning and consideration of traffic patterns, reducing overall fuel consumption costs.
- Ensured adherence to company policies by conducting regular reviews of driver documentation and records management practices.
- Managed 3 drivers with compliances with safety regulations, reducing accident rates significantly.
Document Control Administrative Assistant
Embassy Of Trinidad And Tobago
04.2014 - 08.2017
- Supported timely project completion with proactive monitoring of deadlines for critical document submissions.
- Supported reception by answering phones and greeting or escorting visitors.
- Maximized team of 5 employees with ensuring that the productivity in providing comprehensive administrative support to project managers and other team members were met at all times.
- Mitigated risk exposure through consistent identification and resolution of discrepancies in controlled documents.
- Provided valuable input during process improvement initiatives aimed at enhancing the overall efficacy of the Document Control department.
- Reduced processing time for incoming documents with efficient review, classification, and indexing procedures.
- Managed confidential employee records responsibly, adhering strictly to relevant data protection regulations.
- Maintained a high degree of accuracy for all documents, conducting thorough quality checks before submission or distribution.
- Fostered a positive work environment, collaborating effectively with peers and superiors to achieve common objectives.
- Maintained company manuals, resources, client data, training records and other items.
- Increased accessibility of vital information by creating user-friendly reference guides and training resources for employees.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Education
No Degree - Project Management
Prince George's Community College
Upper Marlboro, MD05.2022
MBA - Business Administration And Management
Colorado Technical University
Colorado Springs, CO06.2017
Bachelor of Science - Business Administration And Management
Colorado Technical University
Colorado Springs, CO12.2014
Skills
- Team player mentality
- Documentation and Record Keeping
- Fair Housing Regulations
- Sales experience
- Property management knowledge
- Cultural Sensitivity
- Negotiation Tactics
- Clear Communication
- Relationship Building
- Creative and Adaptable
- Customer Relations
- Operations Management
- Maintenance knowledge
- Client Relations
- Business Development
- Performance Assessment
- Supply Coordination
- Knowledge of building codes
Timeline
Resident Relations Coordinator
Bridge Property Management
01.2024 - Current
Teacher
High Roads Lower School
05.2023 - 12.2023
Asst. Community Manager
RPM Living
11.2022 - 05.2023
Administrative Officer/Driver Coordinator
Embassy Of Belize
09.2017 - 08.2019
Document Control Administrative Assistant
Embassy Of Trinidad And Tobago
04.2014 - 08.2017
No Degree - Project Management
Prince George's Community College
MBA - Business Administration And Management
Colorado Technical University
Bachelor of Science - Business Administration And Management
Colorado Technical University