Nigel Rogers-Wright
Beaumont,CA
Summary
Achieved effective communication in fast-paced retail and warehouse environments, fostering teamwork. Implemented proactive strategies that significantly improved operational efficiency.
Achieved elevated customer satisfaction by implementing effective strategies to navigate difficult situations. Obtained phlebotomy license in 2024, utilizing skills from previous experiences. Prepared for a successful transition into the healthcare industry.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Fulfillment Associate
Amazon Warehouse
Redlands, CA
11.2024 - 12.2025
- Enhanced customer satisfaction by ensuring swift, accurate, and respectful service during entire fulfillment cycle.
- Optimized operational workflows to ensure consistent attainment of daily productivity goals in warehouse tasks.
- Cultivated a supportive work environment through consistent professionalism and collaboration with team members on various tasks.
- Facilitated timely delivery of products by optimizing trailer loading processes, enhancing customer satisfaction.
Front End Associate
Walmart
Beaumont, CA
06.2017 - 11.2021
- Assisted customers with product inquiries, ensuring positive shopping experiences.
- Maintained merchandise displays to enhance store presentation and organization.
- Processed transactions accurately using point-of-sale systems for efficient checkout.
- Collaborated with team members to optimize workflow and improve service efficiency.
- I had multiple customers tell my mangers that I was polite and quick with my scanning. Also getting compliments for my attention to detail with my bagging techniques.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High school diploma or GED - undefined
Rialto High School
Rialto, CA06.2017
Skills
- Assisted in collecting blood samples from patients to support diagnostic testing Maintained cleanliness and organization of phlebotomy equipment to promote safety Collaborated with healthcare staff to ensure efficient patient flow during procedures
- Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Collaborated with team members to improve service delivery
- Executed cash handling procedures to ensure accurate financial transactions
- Assisted users in creating documents using Microsoft Word Supported team members in formatting and editing text Helped maintain organized files and templates for efficient document management
- Assisted in maintaining professional phone interactions with clients and colleagues Supported team members in resolving customer inquiries effectively Facilitated clear communication through active listening and prompt responses
- Assisted in data entry and analysis using Microsoft Excel Supported team members in creating spreadsheets for project tracking Helped maintain organized records for efficient data retrieval
- Assisted teams in completing projects on schedule and within budget Supported project coordination efforts to enhance team collaboration Contributed to problem-solving initiatives to improve project outcomes
- Demonstrated exceptional verbal and written communication skills to facilitate effective collaboration
- Executed blood sampling procedures to ensure accurate diagnostic results
- Assisted clients with financial inquiries and transactions Supported team members in processing financial documents Contributed to maintaining accurate financial records
- Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams
- Assisted in specimen collection and processing tasks to support laboratory operations Helped maintain accurate records of collected specimens Contributed to team efforts in ensuring proper handling of samples
Certification
- BLS Certification February 2026 to February 2028
- (CPT1) Certified Phlebotomy Technician I April 2025 to April 2027
- Non-CDL Class C January 2020 to January 2027
- Certified Phlebotomy Technic
Languages
English
Timeline
Fulfillment Associate
Amazon Warehouse
11.2024 - 12.2025
Front End Associate
Walmart
06.2017 - 11.2021
High school diploma or GED - undefined
Rialto High School