NIGEL SWANNER
Brandon,FL
Summary
Driven and hardworking professional with a proven track record of providing outstanding customer and personal support in the aircraft line industry. Team player. Adaptable and committed to ensuring compliance with all procedures and regulations. Ability to provide basic first aid. Dedicated employee known for loyalty and motivation, pursuing employment options where good customer service and positive attitude will make a difference. Seeking opportunities to increase customer satisfaction levels. Looking to leverage my problem-solving skills and build upon my 6+ years of airline and customer service experience by transitioning into the customer service market.
Overview
9
9
years of professional experience
Work History
Line Service Supervisor
Millionair
04.2017 - 07.2023
- Operated tugs, fuel trucks and transport vehicles, also providing shuttle services for passengers, luggage and ground crew.
- Performed aircraft maintenance services, including refueling, storage, towing and ground support
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Monitored hourly production numbers to appropriately adjust production plans.
- Maintained clear walkways and physical space to improve passenger and employee safety
- Employed radio communications to coordinate and direct vessel and ramp movement for incoming and outbound flights
- Conducted groundskeeping tasks such as mowing grass, removing debris and operating power tools
- Accurately recorded and reported all operations and maintained communication with other workers
- Carefully examined all products for efficiency and quality
- Refueled aircraft using hoses connected to fuel trucks
- Removed trash and recyclables from aircraft interior
- Loaded, stowed, and unloaded baggage or cargo for crew or passengers
- Emptied aircraft lavatory systems and replenished sanitizer fluid
- Guided aircraft hand signals and batons to promote safe ground travel
- Inspected aircraft components and equipment for cracks, breaks and leaks
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Ramp Agent
Delta Global Services
08.2014 - 03.2016
- Loaded and unloaded aircraft cargo, passenger baggage and freight
- Operated conveyor belts, push-back tractors and aircraft tugs daily
- Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols
- Connected electrical power units and service hoses to aircraft
- Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements
- Collected, sorted and checked baggage tags against flight lists
- Positioned and pushed aircraft from remote airport locations to specified areas for operation
- Protected customers' baggage from loss, theft and damage
- Coordinated day-to-day schedules, tasks and positions for ground crew
- Used scanners to track parcel information, condition or receipt
- Followed customer instructions about placement of items and special considerations for handling
Education
Stop the bleed course -
AMERICAN COLLEGE OF SURGEONS
2021
High School Diploma - undefined
West Harrison High School
Gulfport, MS05.2014
Skills
- Interpersonal Communication
- Problem-Solving
- Flexible and Adaptable
- First Aid/CPR
- Organization and Time Management
- Friendly, positive attitude
- Leadership
- Vigilant and watchful
- Firearms expertise
- Decision-making
- Critical thinking
- Active listening
- Adaptability and Flexibility
- Hazard Monitoring and Management
- Process Improvement Initiatives
- Policy and Procedure Adherence
Timeline
Line Service Supervisor
Millionair
04.2017 - 07.2023
Ramp Agent
Delta Global Services
08.2014 - 03.2016
Stop the bleed course -
AMERICAN COLLEGE OF SURGEONS
High School Diploma - undefined
West Harrison High School
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