SQL
Nigel Walker
QA Analyst
Antioch,TN
Summary
Multi-tasking Consultant well-known for successfully taking projects from beginning stages to completion. Polished and professional offering proficiency in SAAS Applications, Project Management tools, Defect tracking, Windows/One Drive, Google Drive, Browser & mobile testing technologies. With training in SQL, HTML, CSS, JavaScript, No Code & low Code Automation tools. Commended for consistently meeting new technical challenges and finding solutions to satisfy customer needs.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
1
1
Certificate
Work History
QA Analyst
The Concinnity Company
Nashville, TN
02.2019 - Current
- Manage Defect/Bug tracking lifecycle
- Participated in departmental meetings to establish short- and long-term strategy.
- Liaised with vendors and end-users to uncover system optimization opportunities.
- Developed training materials, SOPs and work instructions to supplement new team member onboarding.
- Manage Helpdesk System
- Monitored KPIs to proactively address bottlenecks and quality issues.
- Developed and maintained quality assurance procedure documentation.
- Addressed non-conformance issues, pausing production to correct errors.
- Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
- Perform Smoke Tests, Regressions, & Confirmation Testing
- Perform mobile, desktop & browser testing
- Perform Manual Testing (Pre-Release & Post Release)
- Perform Audit checks to ensure adherence to SOPs
- Deliberate System recommendations & improvements
- Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Implemented test scripts and recorded results.
- Edited, proofed and critiqued internal documents to improve clarity.
- Collected and analyzed data and initiated improvements to increase security and performance.
- Administered 5 internal quality audits and assessed results to inform corrective action measures
Retail Technology Analyst
LifeWay Christian Resources
Nashville, TN
10.2015 - 02.2019
- Manage Kanban boards for Retail/IT projects
- Cross-functional SME partner between IT & Retail divisions
- Developed & Managed Operations Helpdesk for Retail stores
- Developed Training curriculum for Operations Helpdesk
- Served as Helpdesk Trainer
- Hosted interdepartmental project meetings
- Served as Vendor Relations Consultant
- Audit POS processes and identified potential stopgaps
- Performed Manual Testing on POS systems
- Supported technology design, testing and execution by providing research-based product and process knowledge.
- Provided technical and functional recommendations based on project requirements.
- Oversaw technology services delivery, consulting with relevant personnel to assist with migration and troubleshooting.
- Promptly resolved technical issues for staff to minimize downtime.
UAT Consultant
Verizon Wireless
Cool Springs , TN
11.2011 - 10.2015
- Hosted daily UAT calls
- Manage Bug tracking system
- Developed Test case scenarios
- Serves as Helpdesk liaison
- Performed routine performance tests
- Manage all UAT initiatives impacting CFS
- Partner with IT on all CFS system enhancements
- Assisted with developing System enhancement roadmaps
- Develop email communications to track and resolve system defects
- Manage & trained over 5 UAT testers
- Participate in pre and postproduction release testing
- Analyzed problematic areas to provide recommendations and solutions.
- Collaborated with teams to define, strategize and implement marketing and web strategies.
Education
Masters of Business Administration - Information Systems
Bethel University
Mckenzie, TN 07.2012 - 12.2014
Bachelor of Science - Digital Communications, Graphics Design
Middle Tennessee State University
Murfreesboro, TN 08.2003 - 05.2008
Skills
Defect Trackingundefined
Software
HTML
CSS
JavaScript
BrowserStack
Zoom
WebEx
Teams
AirTable
Certification
ISTQB
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
ISTQB
12-2021
QA Analyst
The Concinnity Company
02.2019 - Current
Retail Technology Analyst
LifeWay Christian Resources
10.2015 - 02.2019
Masters of Business Administration - Information Systems
Bethel University
07.2012 - 12.2014
UAT Consultant
Verizon Wireless
11.2011 - 10.2015
Bachelor of Science - Digital Communications, Graphics Design
Middle Tennessee State University
08.2003 - 05.2008
ISTQB Certified
The ISTQB® Certified Tester Foundation Level (CTFL) certification verifies testers have essential testing knowledge that can be put to practical use and, very importantly, explains the terminology and concepts that are used worldwide in the testing domain.
ISTQB Certified
The ISTQB® Certified Tester Foundation Level (CTFL) certification verifies testers have essential testing knowledge that can be put to practical use and, very importantly, explains the terminology and concepts that are used worldwide in the testing domain.
ISTQB Certified
The ISTQB® Certified Tester Foundation Level (CTFL) certification verifies testers have essential testing knowledge that can be put to practical use and, very importantly, explains the terminology and concepts that are used worldwide in the testing domain.
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