NIGEL TIMOTHY HOPKINSON
Brick,New Jersey
Summary
Installation technician with five years of experience in emergency lighting installation, equipment troubleshooting, electrical wiring and circuits, conduit-related work, and operational testing. Experienced in following job specifications and safety procedures, coordinating tools and materials, resolving equipment issues, and supporting field installation projects. Brings additional experience in technical support, customer communication, and training new employees.
Overview
13
13
years of professional experience
Work History
Install Technician
East Coast Emergency Lighting Inc.
Millstone, NJ
04.2014 - 01.2019
- Installed and serviced emergency lighting systems, electrical wiring, circuits, and associated components in commercial settings.
- Troubleshot electrical and equipment issues, identified faults, and performed corrective work to restore proper system functionality.
- Installed and connected electrical components, assisted with conduit runs, and supported wiring and circuit installations in accordance with job specifications.
- Tested electrical equipment and emergency lighting systems to verify functionality, identify deficiencies, and confirm proper operation.
- Used electrical tools and testing equipment to support installation, maintenance, and troubleshooting activities.
- Followed established safety procedures and installation requirements while working with electrical systems, tools, and equipment.
- Coordinated materials, tools, and installation activities to complete projects efficiently and meet quality standards.
- Trained and supported new technicians in installation procedures, equipment handling, troubleshooting, and safe work practices.
- Delivered customer-facing technical support and troubleshooting, ensuring adherence to quality and safety standards.
- Coordinated with vendors and internal teams to execute projects on schedule and meet customer specifications.
- Trained and onboarded new employees, contributing to consistent service delivery and quality standards.
Client Advisor
DCH Freehold Toyota
Freehold, NJ
07.2022 - Current
- Manage the complete customer lifecycle from prospecting and discovery through solution presentation, negotiation, close, delivery, and post-sale relationship management.
- Generated new business through outbound calls, email, CRM campaigns, referrals, repeat business, and structured follow-up, enhancing client acquisition.
- Conduct consultative discovery to identify customer needs, priorities, budget considerations, and objections, then recommend solutions aligned to those requirements.
- Present and demonstrate complex product features and purchasing options to customers with varying levels of product and technical knowledge.
- Maintaining CRM pipeline, activity, forecasting, and follow-up data to support sales planning, prioritization, and management visibility.
- Collaborate with finance, service, and leadership teams to coordinate customer handoffs, resolve issues, and improve the end-to-end customer experience
- Use customer and market feedback to identify recurring needs and opportunities to improve outreach, messaging, and promotional strategies.
- Developed long-term relationships with customers through consistent communication and follow-up, fostering customer loyalty.
Delivery Coordinator
BMW of Freehold
Freehold, NJ
08.2021 - 07.2022
- Led customer delivery and technology onboarding, translating product features and digital tools into clear, easy-to-understand customer guidance.
- Facilitated sales consultations and addressed customer inquiries during high-volume periods, ensuring seamless purchase and delivery experience.
- Oversaw inventory information and online listings, contributing to digital marketing efforts and enhancing customer-facing content.
- Developed and refreshed targeted social media content to boost vehicle visibility and attract customer interest.
Client Services & Implementation Specialist
ACTO (formerly Scrimmage LLC)
Princeton, NJ
02.2019 - 08.2021
- Coordinated end-to-end client onboarding and adoption of SaaS platform, ensuring seamless implementation and timely go-live.
- Led discovery meetings, delivered product demonstrations, and guided customers through implementation, training, and platform adoption.
- Acted as a liaison between customers and development teams, translating client feedback into actionable product and platform improvements.
- Oversaw project budgets, timelines, deliverables, and customer communications, maintaining alignment with project goals and scope.
- Conducted virtual training sessions and provided project status updates to customers and internal leadership.
Marketing Intern
Ockupy Inc.
Edgewater, NJ
07.2017 - 11.2017
- Coordinated marketing campaigns using web analytics, social media content, influencer outreach, advertising support, and consumer trend research to enhance campaign effectiveness.
- Assisted in creating engaging social media content for brand awareness.
- Conducted market research to identify target audience preferences and trends.
- Collaborated with team members on promotional campaigns and events planning.
Education
Bachelor of Arts - Communications, Law & Justice
Rowan University
Glassboro, NJ01-2018
High School Diploma -
Saint John Vianney High School
Holmdel, NJ01-2014
Skills
- Emergency lighting installation & service
- Electrical wiring and circuit installation
- Electrical troubleshooting & fault identification
- Conduit runs and component connections
- Equipment inspection and operational testing
- Electrical hand tools and testing equipment
- Safety procedures and quality standards
- Installation coordination and material preparation
- Technical support and issue resolution
- Employee training and team collaboration
- Consultative sales
- Account management
- Cross-functional collaboration
Timeline
Client Advisor
DCH Freehold Toyota
07.2022 - Current
Delivery Coordinator
BMW of Freehold
08.2021 - 07.2022
Client Services & Implementation Specialist
ACTO (formerly Scrimmage LLC)
02.2019 - 08.2021
Marketing Intern
Ockupy Inc.
07.2017 - 11.2017
Install Technician
East Coast Emergency Lighting Inc.
04.2014 - 01.2019
Bachelor of Arts - Communications, Law & Justice
Rowan University
High School Diploma -
Saint John Vianney High School