Niger Alabi
Mental Health Care Professional
Baltimore
Summary
Dependable and passionate Mental Health Care Professional. Possesses strong communication and interpersonal skills. Demonstrated ability to manage competing priorities and meet deadlines while maintaining a positive attitude. Creative problem solver with strong analytical and critical thinking skills.
Overview
15
15
years of professional experience
Work History
Licensing Coordinator
Board Of Professional Counselors And Therapists
11.2022 - 02.2023
- Complied with established state laws and regulations to process applications efficiently.
- Corresponded with customers by mail and telephone to resolve discrepancies and provide updates throughout the licensing process.
- Performed routine data entry and document management.
- Maintained accurate records of all licensing transactions, streamlining the audit process.
- Provided exceptional customer service by responding to all questions and inquires in a timely manner.
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
- Reduced turnaround time for license approvals by closely collaborating with internal and external partners.
- Responded to telephone requests for information from general public and other third parties as needed.
- Worked well in a team setting, providing support and guidance as needed.
- Managed time efficiently to complete all tasks prior to deadlines.
- Analyzed applications, identified discrepancies and promptly provided resolutions.
- Used strong analytical and problem-solving skills to process atypical applications.
Project Director
Maryland’s Behavioral Health Administration
06.2020 - 06.2022
- Led the implementation of the Medication Assisted Treatment Project at the Anne Arundel County Department of Health.
- Established clear goals and timelines for team members.
- Managed cross-functional teams to ensure seamless coordination throughout all stages of the project.
- Improved client satisfaction rates by effectively addressing concerns and incorporating feedback into on-going processes.
- Enhanced team productivity through regular progress tracking and performance evaluations.
- Cultivated a positive work environment, fostering open communication channels and encouraging team members to share ideas for continuous improvement.
- Maintained compliance with regulatory requirements through diligent monitoring of documentation procedures during all phases of the project.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Care Coordinator
Health Care Acces Maryland
07.2017 - 12.2019
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Enhanced patient care by developing and implementing comprehensive care plans.
- Facilitated appointments and transportation for patients, streamlining access to essential medical services.
- Educated patients on self-care strategies, promoting independence and empowering them to manage their health conditions.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Improved communication among healthcare providers, streamlining the coordination of services for patients.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Provided emotional support for patients and families during difficult times, fostering resilience and the implementation of healthy coping skills.
- Developed and maintained courteous and effective working relationships.
Victim Advocate
Baltimore City Health Department
01.2017 - 06.2017
- Developed and implemented individualized treatment plans for clients.
- Administered assessments to identify clients' needs and establish treatment plans.
- Facilitated group therapy sessions to help clients develop healthy coping skills and improve communication.
- Collaborated with multidisciplinary teams, ensuring comprehensive support for crime victims throughout the legal process.
- Attended interagency meetings and networked to create community partnerships.
- Offered guidance on navigating complex systems by providing information about available resources and assisting with paperwork completion when necessary.
- Enhanced community awareness of available resources by organizing outreach events and presentations on victim advocacy programs.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Developed partnerships with local agencies such as shelters, hospitals, and mental health providers to improve access to essential services for clients.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Conducted home visits to assess clients' home environment and provide support.
- Participated in professional development and training opportunities to enhance clinical skills.
- Provided comprehensive assessment, goal setting and service plans.
- Utilized evidence-based practices to provide effective interventions for clients.
- Streamlined referral processes to relevant organizations, facilitating timely access to necessary medical, financial, or therapeutic resources.
- Learned and adapted quickly to new technology and software applications.
Education
Master of Arts - Human Services Counseling
Liberty University
Lynchburg, VA09.2023
Master of Arts - Criminal Justice
Kaplan University
Fort Lauderdale, FL05.2009
Bachelor of Arts - Sociology
Morgan State University
Baltimore, MD05.2007
Skills
- Document Review
- Report Preparation
- Customer Service
- Dispute Resolution
- Records Management
- Schedule Management
- Problem-solving abilities
- Critical Thinking
- Interpersonal Communication
- Multitasking
Affiliations
- Alpha Kappa Alpha Sorority Inc.
- Ark Church
Timeline
Licensing Coordinator
Board Of Professional Counselors And Therapists
11.2022 - 02.2023
Project Director
Maryland’s Behavioral Health Administration
06.2020 - 06.2022
Care Coordinator
Health Care Acces Maryland
07.2017 - 12.2019
Victim Advocate
Baltimore City Health Department
01.2017 - 06.2017
Master of Arts - Human Services Counseling
Liberty University
Master of Arts - Criminal Justice
Kaplan University
Bachelor of Arts - Sociology
Morgan State University
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