lisett olivera
Business associate
The Bronx,NY
Summary
Demonstrated expertise in customer service. Creative and innovative with experience developing strategies to optimize service to Patients . Certified Teaching Assistant with experience and passion for working with children. Hard-working professional with strong communication and problem-solving skills.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
Business Associate
Mount Sinai Morningside ( St.Luke's E.R)
05.2016 - Current
- Maintain census data, schedule test and medical procedures
- Pre-admit patients to hospital, including reservation, obtaining demographic information
- Function as liaison to insurance companies and medicaid eligibility office
- Assist in chart completion process by maintaining and discharging charts in proper order.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Cashier /Lead Sales Associate
Au Bon Pain
03.2014 - 11.2014
- Trained new cashiers on company policies, ensuring consistent quality of service across the team.
- Conducted daily cash audits to ensure accurate financial records and reduce discrepancies.
- Maintained cleanliness and organization of the checkout area, creating a pleasant shopping experience for customers.
- Monitored cashier performance closely, providing constructive feedback and coaching when necessary for continuous improvement.
Sales Associate
Dunkin' Donuts
09.2012 - 03.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Skills
- Data Analytics
- Analytical Thinking
- Quantitative skills
- Epic Trained
Education
No Degree - Nursing
Lehman College
Bronx, NY 08.2021 - Current
Timeline
No Degree - Nursing
Lehman College
08.2021 - Current
Business Associate
Mount Sinai Morningside ( St.Luke's E.R)
05.2016 - Current
Cashier /Lead Sales Associate
Au Bon Pain
03.2014 - 11.2014
Sales Associate
Dunkin' Donuts
09.2012 - 03.2014
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