Nigeria Mackie
Wilkes-Barre,PA
Summary
Dynamic professional with a proven track record in client relationship building and workload management, honed across roles from Independent Contractor to Team Leader at Dunkin' Donuts. Excelled in enhancing customer satisfaction and safety compliance, achieving significant improvements in team efficiency and service delivery. Skilled in fostering collaborative environments and meeting tight deadlines, demonstrating both hard and soft skills essential for high-stakes projects.
Overview
7
7
years of professional experience
Work History
Independent Contractor
Self Employed
06.2020 - Current
- Identified new business opportunities through networking events, online platforms, or word-of-mouth referrals.
- Conducted regular reviews of operations and identified areas for improvement.
- Developed effective improvement plans in alignment with goals and specifications.
- Consulted with customers to assess needs and propose optimal solutions.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
Supervisor
Dp Dough
10.2023 - 02.2024
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Coordinated time schedules & sheets.
Restaurant Hostess
TGI Fridays
01.2020 - 04.2020
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
Team Leader
Dunkin' Donuts
01.2018 - 10.2019
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
G.A.R Memorial Highschool
Wilkes-Barre, PASkills
- Client relationship building
- Workload management
- Deadline adherence
- Safety compliance
- Time management
- Client communication
Timeline
Supervisor
Dp Dough
10.2023 - 02.2024
Independent Contractor
Self Employed
06.2020 - Current
Restaurant Hostess
TGI Fridays
01.2020 - 04.2020
Team Leader
Dunkin' Donuts
01.2018 - 10.2019
G.A.R Memorial Highschool
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