Summary
Overview
Work History
Education
Skills
Certification
Training
Timeline
Generic

Nigeria Rollock

Summary

Experienced Behavioral Health Associate with over 4 years of dedicated service in the field. Proven track record of providing compassionate and effective mental health support to individuals across diverse populations. Skilled in conducting assessments, developing personalized treatment plans, and implementing evidence-based interventions. Adept at collaborating with interdisciplinary teams to enhance patient well-being and achieve positive outcomes. Possesses strong communication and interpersonal skills, fostering therapeutic alliances with clients and promoting a supportive environment. Continuously seeks professional development opportunities to stay abreast of emerging trends and best practices in behavioral health. Demonstrates a commitment to promoting mental health awareness and advocating for the holistic well-being of individuals.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Medical Coordinator

Germain Consulting
05.2024 - Current
  • Administer medication as directed by physician
  • Enhanced patient care by efficiently coordinating medical services and streamlining communication between healthcare professionals.
  • Assist disabled clients to support independence and well-being
  • Monitor progress and document clients health status changes to keep care team updated.
  • Supported daily hygiene needs of clients
  • Ensure clients maintain optimal health by overseeing medication administration and doctor's appointment
  • Provide cooked meals and assist clients with eating tasks tos support health nutrition

Psychiatric Social Health Technician

Lincoln Hospital Center
05.2024 - Current
  • Monitor 30 patients on several units
  • Performed client assessments and developed treatment plans
  • Developed goal-orientated psychoeducational and activity therapy
  • Supported physicians inpatient consultations, effectively communicating relevant medical information.
  • Assisted nurses with daily patient care tasks, ensuring a safe and comfortable environment.
  • Assessed patient vital signs regularly, alerting appropriate staff members of any abnormalities or concerning changes.

Behavioral Health Associate

Jacobi Hospital (Psychiatric Units)
03.2023 - 12.2023
  • Involved with the development and implementation of clients’ individualized treatment plan
  • Maintained confidentiality of sensitive information according to HIPAA regulations and ethical guidelines for mental health professionals.
  • Employed therapeutic techniques, de-escalation techniques and team building skills on preventing and managing crisis situations
  • Coordinated discharge planning in collaboration with case managers, ensuring smooth transitions from facility-based care to community supports.
  • Maintained accurate records, updating documentation regularly to track patient progress and inform future care decisions.
  • Successfully worked in collaboration with an interdisciplinary team of registered nurses, physicians, social workers and other therapeutic clinicians to provide information vital to the recovery progress of the patient in the CPEP-ER, Adult / Child In-Patient Units and the EOU
  • Monitored patients on close and special observations, e.g., 1:1, elopement, suicidal and homicidal observation as assigned
  • Actively participated and responded appropriately to patient emergencies, such as Code Blue, Rapid Response and Behavioral Emergencies.

Patient Care Technician

Westchester Medical Hospital (Behavioral Health)
09.2020 - 11.2023
  • Assist patients with everyday needs (personal hygiene, using restroom and grooming)
  • Monitor vital signs (temperature, blood pressure, heartbeat and pulse regularly) or EKG signals and patient condition
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
  • Successfully assisted nursing staff in administering basic treatments
  • Ensure rooms have adequate patient care supplies
  • Provide appropriate emotional support to patients
  • Coordinate therapeutic groups
  • Transported patients between rooms and appointments or testing locations.
  • Collaborated with interdisciplinary teams to develop individualized care plans that addressed each patient''s unique needs.
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.

Overnight Child Care Counselor

Rising Ground
06.2018 - 06.2023
  • Maintain Health and Safety of Residents
  • Actively supervise youth at all times; both in the cottage and when escorting on campus or during off-grounds programming
  • Utilized the appropriate techniques of behavior management and crisis intervention as taught in TCI
  • Manage to remain sensitive and understanding in difficult and stressful situations; keeping client’s needs and feeling in perspective
  • Complete timely written documentation (critical incidents, conflict resolution forms) and oral communication of events
  • Perform Life Space Interviews as trained
  • Contribute to maintaining/inspecting the cottage to ensure no health or safety hazards exist
  • Remove or report concerns as necessary.

Direct Care – Assistant Manager

The Children’s Village
08.2016 - 02.2018
  • Manage a Child Welfare facility housing 16 residents with 18 or more staff along with a social worker and case worker
  • Assured living environment meets quality assurance standards for child welfare youth
  • Coordinate with Social worker supervised visitations within first 30 days and thereafter
  • Approved searches and safety inspections on a daily basis and documents with staff to assure illegal and dangerous contraband are not within the living environment
  • Interview potential candidates for Non-Secure Placement or Child welfare jobs
  • Develop and provides oversight of bi-weekly schedule
  • Integrate information from trainings, Team Meetings, policy and procedures into their daily work on a consistent basis
  • Manage monthly budgets for the cottage
  • Carried out and documents bi-weekly individual and weekly group supervision
  • Mentored staff to continue to maintain a level of standards while working in the milieu.
  • Educated family members on best practices for supporting their loved ones'' overall well-being during at-home visits or facility stays.
  • Provided transportation services for medical appointments or leisure outings as needed while prioritizing safety and comfort during travel.
  • Collaborated with healthcare team members to develop comprehensive care plans for each patient based on their specific requirements.
  • Achieved a 92% satisfaction rate with students increasing their high school grades with therapeutic incentive group within the milieu

Direct Care- Advance Socio-therapist I

The Children’s Village
09.2013 - 08.2016
  • Train 5 or more Socio-therapist staff, as assigned
  • Completed paperwork and work assignments in a professional and timely manner
  • Attend and actively participates in trainings, workshops, and other programs to enhance professional skills, as assigned
  • Assure paperwork is submitted on a timely basis
  • Teach the ITM (Integrated Treatment Model) to youth in the program to advocate for appropriate life skills
  • Counsel youth using the ITM Model
  • Attended school with youth to support the development of appropriate school and activities
  • Conduct weekly calls to parents to update on progress on their child
  • Participate in weekly team meetings to discuss about the youth treatment plan
  • Develop curriculum based on the PBIS Model
  • Completed comprehensive progress notes and their timely monthly submission for youth.

Education

A.A. in Liberal Arts and Sciences Degree -

Bronx Community College
Bronx, New York

Skills

  • Microsoft Word, Excel, Powerpoint, Access
  • Program Management
  • Case management
  • Administrative in Business Operations
  • Behavioral Health( Psychiatric Unit)
  • Medical office experience
  • Vital Signs
  • Medication Administration
  • EMR Systems
  • Epic
  • Venipuncture
  • Administrative in Business operations



Certification

Basic Life Support Certification


Approved Medication Assistive Personnel (AMAP)

Training

  • Preventing and Managing Crisis Situations (PMCS)
  • TCI HIV & Health
  • LGBTQ Training
  • Management Roles I & II
  • PC Basics & Outlook

Timeline

Medical Coordinator

Germain Consulting
05.2024 - Current

Psychiatric Social Health Technician

Lincoln Hospital Center
05.2024 - Current

Behavioral Health Associate

Jacobi Hospital (Psychiatric Units)
03.2023 - 12.2023

Patient Care Technician

Westchester Medical Hospital (Behavioral Health)
09.2020 - 11.2023

Overnight Child Care Counselor

Rising Ground
06.2018 - 06.2023

Direct Care – Assistant Manager

The Children’s Village
08.2016 - 02.2018

Direct Care- Advance Socio-therapist I

The Children’s Village
09.2013 - 08.2016

A.A. in Liberal Arts and Sciences Degree -

Bronx Community College

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Nigeria Rollock