Nightlingerth Patino
Sterling,VA
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Committed to ensuring customer satisfaction by providing exceptional service. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
6
6
years of professional experience
Work History
Sales Manager
Auto Member
08.2024 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
Sales Manager
NVA Motors
09.2022 - 02.2024
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
Sales Representative
Auto Member
05.2019 - 06.2022
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Utilized social media platforms to engage with potential customers and build brand awareness.
- Managed portfolio of high-value accounts, ensuring they received exceptional service.
- Participated in trade shows and conferences to network and generate leads.
- Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Key Holder
Abercrombie & Fitch
09.2018 - 05.2019
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Streamlined opening and closing procedures as integral member of store staff.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
- Mentored junior staff members, helping them develop their skills to advance within the company successfully.
Education
ESL Certificate -
Loudoun County Public School
Leesburg, VA08-2019
Associate of Business Administration - Customs And Foreign Trade
School of Administration And Public Finance
07.2017
High School Diploma -
Unidad Educativa Colegio Los Rosales
07.2013
Skills
- Relationship building
- Sales team training
- Staff management
- Motivational skills
- Customer service aptitude
- Retail sales customer service
- Verbal and written communication
- Product knowledge
- Sales expertise
- Client relationship management
- Strategic planning
- Sales process
- Customer service support
- Attention to detail
- Computer skills
- Excellent communication
- Administrative support
Languages
Spanish
Native or Bilingual
Timeline
Sales Manager
Auto Member
08.2024 - Current
Sales Manager
NVA Motors
09.2022 - 02.2024
Sales Representative
Auto Member
05.2019 - 06.2022
Key Holder
Abercrombie & Fitch
09.2018 - 05.2019
High School Diploma -
Unidad Educativa Colegio Los Rosales
ESL Certificate -
Loudoun County Public School
Associate of Business Administration - Customs And Foreign Trade
School of Administration And Public Finance
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