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Marc Laurence Gallardo
National City,CA
Summary
Experienced Food and beverage Manager successful at reducing costs, increasing productivity and maximizing customer satisfaction. Exceptional leader with strong communication and conflict resolution abilities. 8 Years of progressive leadership experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
Work History
Assistant Events Operations Manager
Marriott Marquis San Diego
07.2023 - Current
- Ensured smooth day-of operations at all events through diligent preparation including venue setup coordination and contingency planning.
- Enhanced event attendee experience by coordinating seamless logistics and managing vendor relationships.
- Reduced overhead costs by identifying opportunities for resource optimization across multiple events.
- Increased repeat business with exceptional attention to detail and personalized client service.
- Developed strong relationships with vendors, negotiating favorable contracts that supported both parties'' needs.
- Contributed to the development of company-wide best practices for event management, sharing insights from personal experiences.
- Conducted post-event evaluations to identify areas of improvement for future endeavors continuously refining processes based on feedback provided by attendees, clients, or staff members.
- Trained and supervised event staff to complete tasks on time.
Assistant Banquet Manager
Hyatt Regency Mission Bay
11.2022 - 05.2023
- Delegated tasks to staff members to maximize production under tight deadlines.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
- Managed budgeting and invoicing for both large and small-scale events.
- Performed cost-benefit analysis for corporate and social events.
- Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Established and maintained equipment inventory for accurate tracking, record keeping and to avoid loss.
Assistant Food and Beverage Manager
Westin Hotel
06.2021 - 08.2022
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Created employee schedules to align coverage with forecasted demands.
- Developed strategy to increase sales and drive profits.
Food and Beverage Assistant General Manager
Seven Mile Casino
05.2021 - 06.2022
- Increased kitchen efficiency by streamlining processes, reducing waste and mentoring team members on proper procedures.
- Enhanced business productivity by training 50 team members and 30 servers on best practices and protocols.
- Purchased food and cultivated strong vendor relationships.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Developed unique events and special promotions to drive sales.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Oversaw food preparation and monitored safety protocols.
- Motivated staff to perform at peak efficiency and quality.
- Maintained excellent attendance record, consistently arriving to work on time.
Bartender Supervisor
Sammys Woodfired Pizza
01.2019 - 07.2021
- Consulted with managers to organize special events and promotions.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Closed out cash register and prepared cashier report at close of business.
- Followed strict recipes and drink measurements to minimize product used.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Consulted with managers to organize special events and promotions
- Poured and prepared mixed drinks for over 100 customers daily
Bartender Supervisor
Seven Mile Casino
01.2019 - 07.2021
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Established rules for ejecting problem customers from bar to reduce liability and maintain pleasant environment.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Comme De Cuisine 3
Halekulani Hotel
01.2013 - 12.2017
- Unloaded food supplies from distributor trucks to efficiently organize inventory.
- Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
- Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
- Grilled meats and seafood to customer specifications.
- Received food orders from cashiers and cooked items quickly to complete entire order together and serve hot.
- Prepared food items such as meats, poultry and fish for frying purposes.
- Handled portion control activities according to specified instructions provided by chef.
- Designed dynamic and seasonal menus with Head chef.
- Worked with chef to prepare daily food specials and other supplies.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Education
High School Diploma -
Waianae High School
Waianae, HI 01.2004 - 06.2008
No Degree - Computer Administration
Remington College
Honolulu, HINo Degree - Culinary Arts
Leeward Community College
Pearl City, HISkills
- ServSafe
Safe food handling
Quality control
MS Office
Customer Service
Training & Development
Scheduling
Strategic planning
Kitchen staff coordination
Data Entry
Analytical and Critical Thinking
Software
Microsoft Office
Point of sale Services
Languages
Tagalog
Ilocano
Certification
Certificate of Competence, Preparation Cook , Leeward Community college
Timeline
Assistant Events Operations Manager
Marriott Marquis San Diego
07.2023 - Current
Assistant Banquet Manager
Hyatt Regency Mission Bay
11.2022 - 05.2023
Assistant Food and Beverage Manager
Westin Hotel
06.2021 - 08.2022
Food and Beverage Assistant General Manager
Seven Mile Casino
05.2021 - 06.2022
Bartender Supervisor
Sammys Woodfired Pizza
01.2019 - 07.2021
Bartender Supervisor
Seven Mile Casino
01.2019 - 07.2021
Comme De Cuisine 3
Halekulani Hotel
01.2013 - 12.2017
Certificate of Competence, Preparation Cook , Leeward Community college
11-2010
Certificate of Competence, Dining Room Supervision, Leeward Community College
11-2010
Certificate of Competence, Baking, Leeward Community College
11-2010
Certificate of Achievement, Culinary Arts , Leeward Community College
11-2010
High School Diploma -
Waianae High School
01.2004 - 06.2008
No Degree - Computer Administration
Remington College
No Degree - Culinary Arts
Leeward Community College
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