Summary
Overview
Work History
Education
Skills
Timeline
Receptionist
Nigieria Flippin

Nigieria Flippin

Indianapolis,IN

Summary

Over the 2 years of experience as delivery person working with small to large companies. Work hard to meet or exceed employer and customer expectations. Interact well with team and share advice and tips. Embrace shifting schedules and delivery routes. Always handle frustrated customers with professionalism and positive attitude.

Overview

10
10
years of professional experience

Work History

Delivery Courier

Uber Eats
03.2022 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
  • Tracked delivery status and updated customers for expected delivery time.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Verified package information to check for accuracy and completeness.
  • Processed payments and handled cash transactions to secure proper compensation.
  • Utilized GPS technology to navigate delivery routes and avoid traffic congestion.
  • Followed safety procedures and regulations to protect packages and vehicles.
  • Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
  • Drove safely at all times to avoid accidents and harm.

Customer Service Representative

Millennial Services, Inc.
10.2021 - Current
  • Investigated and resolved accounting, service and delivery concerns.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Assembly Line Worker

Stanley Black & Decker
09.2020 - 09.2021
  • I used a variety of hand and power tools, fixtures, work instructions and test equipment to perform a series of operations to correctly assemble/test devices.
  • Prepared work to be accomplished by studying assembly instructions, blueprint specifications, and parts lists; gathering parts, subassemblies, tools, and materials.
  • Positions parts and subassemblies by using templates or reading measurements
  • Assembles components by examining connections for correct fit; fastening parts and subassemblies.

Utility Production Worker

Hostess Brands
03.2017 - 06.2020
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Organized work to meet demanding production goals.
  • Organized and prepared workstations and materials needed for operations to maximize productivity.
  • Inspected and adjusted work performed to meet expectations.
  • Maintained composure and work quality while under stress.
  • Followed food safety practices and sanitation guidelines.
  • Packaged and stored food products following proper handling and preservation methods.
  • Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
  • Cleaned and maintained work areas, equipment and utensils.
  • Trained new staff on food preparation and safety procedures.
  • Maintained high personal grooming standards and uniform presentation.
  • Pushed, pulled and transported large loads and objects.
  • Stocked and rotated food items according to expiration dates.
  • Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.

Customer Service Representative

Dial America
12.2015 - 01.2017
  • Investigated and resolved accounting, service and delivery concerns.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.

Order Selector

Zenith Logistics Inc.
02.2014 - 01.2015
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Operating an electric pallet jack, while listening to headset giving orders.
  • Stacking orders on pallets, wrapping load when finished picking order, confirm shipping labels, and taking loads to docking area.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Stocked designated items on shelves, end caps and displays.
  • Verified product quantity and quality to determine accuracy of orders and reduce errors.
  • Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.
  • Built pallets and positioned orders on loading dock to safely pile and ship goods.
  • Picked and packed order items.

Packer Associate

Amazon
08.2013 - 12.2013
  • Received, segregated and stored orders in safety keeping cabinets to organize and maintain complete stock and inventory.
  • Cleaned and maintained production area and equipment.
  • Adjusted machine settings to accommodate different items and packaging materials.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Loaded and unloaded items from production line.
  • Collaborated with team members to achieve daily goals and meet company objectives.
  • Monitored inventory levels to report on shortages or excess.
  • Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
  • Assembled boxes, cartons and containers to package items.
  • Counted items to verify accuracy of orders.
  • Sorted and stacked finished items.
  • Lifted and unloaded containers of parcels onto equipment for transportation to sort stations.
  • Packaged fragile items with cushioning material.
  • Labeled containers, container tags or products.
  • Operated shrink wrap, banding and other wrapping machines.
  • Re-packaged damaged or incorrectly packaged items.
  • Complied with safety, health, and environmental regulations as prescribed by law.
  • Secured items for storage or shipment.
  • Placed items into bags, boxes or other containers.
  • Loaded items onto conveyor belts and pallets.
  • Sealed containers and packages with glue, tape or other materials.

Education

High School Diploma -

Northwest Community High School
Indianapolis, IN
06.2013

Skills

  • Order Accuracy
  • Customer Experience
  • Resolving Shipping and Delivery Problems
  • Vehicle Inspection
  • Returns Pickup
  • Delivery and Pickup
  • Deliver Records
  • Safe Vehicle Operations

Timeline

Delivery Courier

Uber Eats
03.2022 - Current

Customer Service Representative

Millennial Services, Inc.
10.2021 - Current

Assembly Line Worker

Stanley Black & Decker
09.2020 - 09.2021

Utility Production Worker

Hostess Brands
03.2017 - 06.2020

Customer Service Representative

Dial America
12.2015 - 01.2017

Order Selector

Zenith Logistics Inc.
02.2014 - 01.2015

Packer Associate

Amazon
08.2013 - 12.2013

High School Diploma -

Northwest Community High School

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Nigieria Flippin