Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nigille Stewart

Summary

Dynamic professional with 9 years of experience in customer service and support roles, seeking a Customer Advocate position. Proven track record in resolving customer inquiries, enhancing satisfaction, and promoting products and services, with expertise in customer relations and administrative procedures. Adept at managing financial transactions and facilitating communication to ensure operational efficiency and customer trust.

Overview

9
9
years of professional experience

Work History

Teller/ Customer Service

PeoplesSouth Bank
06.2024 - Current
  • Delivered exceptional customer service by efficiently handling transactions, resolving customer inquiries, and promoting bank products and services to enhance customer satisfaction and achieve branch sales goals.

Member Solutions Representative

Flint Energies
10.2023 - 05.2024
  • Assisted members identified as hardship cases with payment scheduling and referrals to Energy Assistance counselors, ensuring member support and satisfaction.
  • Resolved high bill complaints by conducting necessary evaluations and checks, maintaining member trust and operational efficiency.
  • Managed daily cash drawer balancing and facilitated payment processing through checks and credit cards, supporting accurate financial operations.

Substitute Teacher/ Long Term Substitute

Hillsborough County Public Schools/Kelly Services
  • Executed lesson plans to ensure a cohesive and consistent learning experience, while effectively managing the classroom to foster student engagement and maintain a positive learning environment.
  • Adapted teaching methods to meet individual student needs and developed lesson plans and assignments aligned with established curriculum.

Closer I

American Advisors Group
11.2020 - 03.2023
  • Analyzed, reviewed, and updated HUD 1 documents to ensure compliance with underwriting standards, government regulations, and company performance metrics.
  • Conducted internal audits using a quality checklist to identify shortcomings and opportunities for improvement in loan processes.
  • Participated in pilot projects to evaluate current practices and contributed to the development of updated processes, policies, and procedures.

Mortgage Loan Closer

Bank of America
11.2017 - 11.2020
  • Facilitated communication and issue resolution among applicants, attorneys, closing agents, and vendors to ensure smooth real estate closing transactions.
  • Verified that closing disclosures complied with federal, state, and program guidelines, while auditing and reconciling HUD-1 settlement statements for accuracy and funding integrity.
  • Assessed client creditworthiness and risk, managing administrative tasks such as data entry, document preparation, and quality assurance to uphold performance standards.
  • Inbound/Outbound Specialist Jun 2017 - Nov 2017

Customer Service Representative

Hillsborough County Tax Collector
10.2016 - 03.2017
  • Processed a variety of transactions including vehicle registrations, driver's license renewals, and the issuance of official documents, ensuring compliance with relevant regulations.
  • Provided courteous and timely customer service through various communication channels, effectively addressing inquiries and resolving issues.
  • Managed financial transactions by collecting payments, monitoring accounting procedures, and ensuring accurate daily cash drawer balancing.

Housing Program Assistant

City of Melbourne
06.2016 - 03.2016
  • Monitored and prepared grant applications, programmatic and financial reports, and payment requests for submission to diverse funding sources.
  • Coordinated committee agendas, notices, and related materials; attended meetings and transcribed minutes as recording secretary.
  • Composed bid packages for programs, pre-screened applicants, and managed internal and external correspondence while proofreading departmental documents.
  • Accounts Clerk Jun 2013 - Jun 2015

Education

Bachelor of Science - Management

University of Phoenix
Phoenix, Arizona
11-2018

Skills

  • Customer Relations
  • Decision Making
  • Internal/External Communications
  • Microsoft Office Suites
  • Customer service
  • Active listening
  • Exceptional customer service
  • Strong work ethic
  • Cash counting
  • Patience and empathy
  • Transaction processing
  • Cash handling expertise
  • Transaction processing accuracy
  • Financial transactions

Timeline

Teller/ Customer Service

PeoplesSouth Bank
06.2024 - Current

Member Solutions Representative

Flint Energies
10.2023 - 05.2024

Closer I

American Advisors Group
11.2020 - 03.2023

Mortgage Loan Closer

Bank of America
11.2017 - 11.2020

Customer Service Representative

Hillsborough County Tax Collector
10.2016 - 03.2017

Housing Program Assistant

City of Melbourne
06.2016 - 03.2016

Substitute Teacher/ Long Term Substitute

Hillsborough County Public Schools/Kelly Services

Bachelor of Science - Management

University of Phoenix

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