Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nigmarys T. Picon

Orlando,FL

Summary

Committed and hardworking with experience in transaction processing and customer support. Dedicated to solving problems and answering customer questions. Creative problem solver well versed in customer service.

Highly astute Online Chat Specialist offering a passion for working with others. Smart and determined about finding the right solution for the customer the first time. Pursuing a role where mentoring and coaching skills are in demand. Skilled professional with an extensive background in customer service. Calm and poised in the most pressure-driven situations. Pursuing an Online Chat Specialist position where excellent response and writing skills will help improve a company's success.

Overview

4
4
years of professional experience

Work History

Customer Service Chat Representative

Amazon
01.2020 - 05.2023
  • Responded to customer inquiries and provided accurate information about products and services via live chat.
  • Documented all customer information accurately in computer system, providing dated notes for future reference.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Monitored customer conversations and provided timely, knowledgeable assistance.
  • Handled inbound customer chat conversations from various websites.
  • Handled customer inquiries and suggestions courteously and professionally.

Cashier/Sales Associate/Stocker

Five Below
03.2021 - 09.2021
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Maintained an excellent attendance record, consistently arriving at work on time.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Solve problems, improve operations and provide exceptional service.
  • Actively listen to customers, handle concerns quickly, and escalate significant issues to supervisor.

Customer Service Associate

Infinity Love
09.2020 - 07.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer phone calls promptly to avoid wait times on hold.
  • With customers after sales are completed to assess satisfaction and resolve service concerns
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Floor Associate/Stocker

Instacart Shopper INC
01.2019 - 02.2021
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Cashier/Customer Service

Ross Dress For Less
01.2019 - 06.2020


  • Consistently met deadlines and quality goals for accuracy and timeliness
  • Store layouts and memorized planograms to fulfill orders using the shortest and sufficient route.
  • Help customers locate products and check the store system for merchandise on other sites. Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • I carry out day-day-day tasks with precision and efficiency.
  • Show respect, kindness and willingness to help where necessary.
  • Flexible hours worked, night shifts, weekends and holidays.
  • Use critical thinking to analyze problems, evaluate solutions, and make decisions.
  • Provided friendly and efficient service to customers, handled challenging situations with ease.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

Valencia College
05.2024

Spanish

Winter Park High School
05.2020

Skills

  • Training Junior Team Members
  • Web Portals
  • Team Oversight
  • Customer Service
  • Client Inquiries
  • Service Recommendations
  • Call Centers
  • Support Services
  • Bilingual
  • Agent Support

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Cashier/Sales Associate/Stocker

Five Below
03.2021 - 09.2021

Customer Service Associate

Infinity Love
09.2020 - 07.2021

Customer Service Chat Representative

Amazon
01.2020 - 05.2023

Cashier/Customer Service

Ross Dress For Less
01.2019 - 06.2020

Floor Associate/Stocker

Instacart Shopper INC
01.2019 - 02.2021

Valencia College

Spanish

Winter Park High School

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