Niha Baig
Summary
Results-driven product management professional with proven track record in driving product innovation and lifecycle management. Utilizes agile methodologies and cross functional collaboration to enhance product development processes. Recognized for strong analytical thinking and adaptability in dynamic environments.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Product Owner
FedEx
10.2024 - Current
- Collaborate with cross-functional teams to define product vision and roadmap.
- Prioritize product backlog based on stakeholder feedback and market analysis.
- Facilitate sprint planning and review meetings to ensure alignment and progress tracking.
- Own and prioritize product backlog- work with the IT teams for PI Planning Events.
- Analyze user stories to enhance customer experience and product usability.
- Familiar with DRIVE and Planview process- create Drive Initiatives and PPM numbers
- Gather customer requirements to develop & validate acceptance criteria for successful product delivery.
- Engage with customers to gather insights and validate product initiatives.
- Achieve consistent on-time product releases by effectively managing resources and prioritizing tasks according to business goals.
- Create and maintain comprehensive product documentation, ensuring all team members had access to up-to-date information on project requirements, features, and specifications.
- Mitigate risks associated with product development through proactive identification, assessment, and management of potential issues or obstacles.
- Enhance product quality by implementing agile methodologies and continuously refining backlog priorities.
- Establish strong relationships with key stakeholders, maintaining open lines of communication to ensure alignment on project objectives.
Senior Business Applications Analyst
HCL Technologies
07.2022 - 09.2024
- Worked on the ServiceNow-PDSM platform as a SAM admin for the Global Software Asset Management team, including incident management.
- Worked closely with product owner and collaborated with other cross-functional teams to implement software solutions aligning with organizational goals.
- Facilitated collaboration between various IT teams for identifying technical debt for the successful onboarding of SAM Pro.
- Developed and maintained documentation of systems and processes to ensure compliance and knowledge sharing.
- Led testing initiatives for application upgrades, ensuring seamless integration and minimal disruption to operations.
- Performed all admin duties, which included, but not limited to creating entitlements, software catalogs, and allocating licenses for products such as Microsoft, Adobe, Oracle, and many others.
- Creating comprehensive documentation for the operation and maintenance of business applications.
- Supported users in resolving complex issues related to the use of various business applications.
- Managed vendor relationships for procuring necessary resources related to application development projects.
- Worked on the Microsoft Azure Portal to import users into Active Directory for various software deployments.
IT & Business Administrator
Hotel Metropolis Pvt Ltd
08.2012 - 02.2014
- Coordinated cross-departmental communication to streamline project workflows and enhance operational efficiency.
- Developed and maintained comprehensive documentation for processes, improving team access to information.
- Planned, coordinated and controlled daily operations of sales, financial management and human resources
- Assisted in budget preparation and expense tracking, ensuring alignment with financial objectives.
- Partnered with financial and customer operations teams to drive efficiency of business transaction processing using customer data
- Fostered client and vendor relationship building through consistent and effective communication
Business Administrator
Sana Educational Charitable Trust
05.2007 - 08.2009
- Trained new staff on company policies and administrative procedures, fostering a collaborative work environment.
- Led initiatives to digitize documentation processes, improving accessibility and reducing reliance on paper-based systems.
- Managed day-to-day development issues.
- Streamlined office processes by implementing new project management software and training staff on its usage.
- Provided timely, courteous and knowledgeable response to information requests; screened and transferred calls; and prepared school correspondence
- Earned citations for excellence in areas including work volume, accuracy and quality; ability to learn and master new concepts; positive work ethic; and commitment to providing unsurpassed service.
Education
Bachelor of Accountancy - Accounting And Finance
Karnataka Women's University
05-2009
Skills
- SAFe Agile Framework
- Agile Methodologies
- Strategic Planning
- Software Asset Management
- SWOT Analysis
- Product Lifecycle Management
- Business Management
- Backlog Prioritization
- Risk Management
- Teamwork and Collaboration
- Excellent communication
Certification
- Certified SAFe Practitioner 6.0
Timeline
Senior Product Owner
FedEx
10.2024 - Current
Senior Business Applications Analyst
HCL Technologies
07.2022 - 09.2024
IT & Business Administrator
Hotel Metropolis Pvt Ltd
08.2012 - 02.2014
Business Administrator
Sana Educational Charitable Trust
05.2007 - 08.2009
Bachelor of Accountancy - Accounting And Finance
Karnataka Women's University