Summary
Overview
Work History
Education
Skills
Certification
Clearances
Timeline
Generic

NIHA YAW

Williamsport,PA

Summary

Proactive team leader experienced in leading teams and managing multiple projects. Possesses excellent communication and problem-solving skills, as well as the ability to motivate and inspire team members to reach a common goal. Well-versed in training and developing staff and providing customer service to ensure a positive customer experience. Demonstrates commitment to quality assurance and process improvement in the workplace.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Supervisor

Sugar and Spice Convenient Home Care
Williamsport, PA
12.2015 - 11.2023
  • Trained new employees on company policies, procedures and work ethics
  • Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards
  • Completed paperwork following the state guidelines and policies
  • Ensured that safety protocols were followed at all times by all staff members
  • Notified employees of policy and procedure changes to promote overall compliance
  • Conducted disciplinary action when needed in accordance with company policy
  • Participated in recruitment efforts by interviewing prospective candidates for open positions

Team member

Olympia sports
Williamsport, PA
07.2014 - 12.2015
  • Worked with coworkers to complete tasks
  • Committed to delivering excellent customer service while working in a fast-paced environment
  • Provided efficient and courteous service to customers at all times
  • Met deadlines while maintaining high-quality deliverables
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible

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Education

Certified Medical Assistant

McCann School of Business And Technology
Lewisburg, PA

Phlebotomy -

School of Phlebotomy
Bloomsburg, Pa
03.2024

High School Diploma -

Hiset GED
Williamsport, Pa
03.2018

Skills

  • Attention to Detail
  • Active Listening
  • Staff Management
  • Time Management
  • Process Improvement
  • Business Development
  • Customer Service
  • Policy Enforcement
  • Decision Making
  • Problem Solving

Certification

CPR / AED

Clearances

  • FBI
  • Child Abuse
  • State Police
  • Sex Offender
  • Mandated Reporter

Timeline

Supervisor

Sugar and Spice Convenient Home Care
12.2015 - 11.2023

Team member

Olympia sports
07.2014 - 12.2015

Certified Medical Assistant

McCann School of Business And Technology

Phlebotomy -

School of Phlebotomy

High School Diploma -

Hiset GED
NIHA YAW