Nihal Amaraweera
Kerhonkson
Summary
Dynamic Medical Transport Driver with NGA Transport LLC, skilled in patient transport and emergency first aid. Proven ability to enhance customer satisfaction through compassionate care and effective communication. Expert in route planning and vehicle maintenance, ensuring safe and timely transport for patients while adhering to safety regulations. Committed to excellence in service delivery.
Overview
34
34
years of professional experience
Work History
Medical Transport Driver
NGA Transport LLC
04.2022 - 03.2025
- Picking up patients from their homes, dropping them off at their clinics or hospitals on time, and bringing them back home safely.
- Helping customers when they need help.
- Taking care of the vehicle. (Cleaning, maintenance, and being alert to the expiration of registration, inspection, and vehicle, etc.)
- Attended regular training sessions related to health care transportation services.
- Prioritized incoming requests for transportation depending upon criticality of patient condition.
- Communicated with professionals to obtain work schedule.
- Adhered to all applicable laws pertaining to transportation of patients, such as seatbelt regulations.
- Displayed courtesy and professionalism towards passengers at all times.
- Developed positive relationships with hospitals, nursing homes, and clinics through excellent customer service.
- Organized patient records for each transport trip.
- Inspected vehicles regularly for cleanliness and mechanical soundness.
- Administered basic first aid in case of emergency situations on board the vehicle.
- Performed vehicle safety checks prior to each trip.
- Provided safe and efficient transport of patients to and from medical appointments.
- Provided assistance with loading and unloading luggage when necessary.
- Recorded trip log and job diary to document mileage.
- Checked vehicle oil and fluid levels regularly to prevent issues during service.
- Planned efficient routes by reviewing maps and traffic conditions.
- Responded to dispatch calls promptly.
- Loaded wheelchairs into vehicles and secured them properly for transport.
Driver
Uber And Lyft
07.2019 - 03.2022
- Enhanced customer satisfaction by providing courteous and professional service.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Monitored traffic conditions and applied defensive strategies to avoid accidents.
- Picked up clients from specific locations to transport and drop off at destinations.
- Assisted passengers with loading and unloading their luggage.
Store Manager
Discount Wine and Liquor
12.2012 - 07.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
Cashier
Shell Gas Station
01.2004 - 11.2012
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Meditation Instructor
Dharmapala Institute and Berkeley Buddhist Vihara
06.1997 - 02.2004
- Improved overall mental well-being of participants by creating personalized meditation plans based on individual needs.
- Established partnerships with local businesses to offer on-site meditation sessions tailored specifically towards workplace-related stresses.
- Prepared reports detailing class participation rates, client satisfaction surveys, and other relevant data to track program effectiveness.
- Maintained a consistent personal practice schedule, modeling dedication to self-improvement for clients.
Lecturer
Kelaniya University
01.1991 - 06.1997
- Directed full classrooms of students to develop various kinds of research.
- Provided guidance to students on course selection, career planning, and other educational matters.
- Developed lectures to accommodate for different learning styles, maximizing students' comprehension.
- Engaged in scholarly research, contributing to the academic community through publications in peer-reviewed journals.
- Collaborated with fellow staff members to promote positive and welcoming learning environment.
- Supervised and mentored students on research projects, guiding them through research methodology and academic writing best practices.
- Mentored graduate students with their research projects and dissertations.
- Assigned grades based upon student performance in class assignments and exams.
- Evaluated student progress, delivering feedback for individual improvement.
Education
Bachelor of Arts - Linguistics
Kelaniya University
01-1991
Skills
- Patient transport
- Vehicle maintenance
- Emergency first aid
- Route planning
- Customer service
- Safety regulations
- Defensive driving
- Communication skills
- Time management
- Record keeping
- Compassionate care
- Attention to detail
- Wheelchair handling
- Safe driving techniques
- Patient privacy
- Route navigation
Education and Training
other
Timeline
Medical Transport Driver
NGA Transport LLC
04.2022 - 03.2025
Driver
Uber And Lyft
07.2019 - 03.2022
Store Manager
Discount Wine and Liquor
12.2012 - 07.2019
Cashier
Shell Gas Station
01.2004 - 11.2012
Meditation Instructor
Dharmapala Institute and Berkeley Buddhist Vihara
06.1997 - 02.2004
Lecturer
Kelaniya University
01.1991 - 06.1997
Bachelor of Arts - Linguistics
Kelaniya University
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