Nihal Arbel
Houston
Summary
Proven leader in enhancing customer experiences and team performance, adapt in multitasking and exceptional communication. Streamlined retail processes, boosting sales and team cohesion. Specializes in customer service excellence and effective team management, driving significant improvements in productivity and satisfaction. Experienced with managing guest services and leading teams to improve customer experiences. Utilizes strong communication and problem-solving skills to address guest needs and enhance satisfaction. Track record of fostering teamwork and maintaining high operational standards.
Overview
4
4
years of professional experience
Work History
Guest Service Team Lead
Lululemon
03.2024 - Current
- Collaborated with department heads to identify staffing needs and develop customized recruitment plans tailored to each team''s requirements.
- Facilitated team-building activities to strengthen collaboration and morale among recruiting team.
- Boosted sales performance with persuasive communication skills and extensive product knowledge.
- Provided excellent customer service to cultivate loyalty and satisfaction.
E-commerce Lead
Central Market
12.2020 - 06.2022
- Streamlined processes within the retail environment to enhance efficiency and productivity.
- Provided personalized shopping assistance, establishing rapport with customers and enhancing their retail experience.
- Enhanced customer satisfaction by efficiently addressing and resolving retail operation issues.
- Mentored new hires on best practices in retail salesmanship, contributing positively to overall team cohesion.
- Monitored employee attendance and punctuality, addressing issues promptly to maintain optimal staffing levels.
- Conducted regular audits of employee timesheets for accuracy and compliance with company policies.
- Managed last-minute schedule changes with minimal disruption to daily operations or customer service levels.
Education
High School Diploma -
Lamar High School
Houston, TX06.2016
Skills
- Customer Service
- Multitasking proficiency
- Decision-making capabilities
- Exceptional communication
- Team Management
- Delegation and Supervision
- Team member development
- Problem-Solving
- Time Management
- Reliability
- Effective Communication
Central Market Univeristy 6/2022
Enrolled in a program at Central Market called Central Market University. Did a two month internship in Central Market Dallas location to learn how to become a manager, partnering with other managers; graduated with a certification.
Timeline
Guest Service Team Lead
Lululemon
03.2024 - Current
E-commerce Lead
Central Market
12.2020 - 06.2022
High School Diploma -
Lamar High School
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