Nihar Binedi

Client : SVB (silicon valley bank - FCB)

Position : Consultant (Business Analyst)

Responsibilities :

• Contributing as Business Analyst in ISO 20022 upgrade project in Bank.
• Being coordinator, drive meetings with Business and Payments Support Team to address issues in Payment services.
• Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
• Utilized problem-solving skills to troubleshoot complex issues that arose during projects.
• Conducted comprehensive analysis of existing systems and processes, identifying and implementing improvements.
• Successfully coordinated and led meetings with Business and Payments Support Team, addressing issues in Payment services and contributed in incident bridge calls.
• Utilized problem-solving skills to troubleshoot complex issues during project planning & execution, with proactive approach helped team to decrease occurrence of critical project roadblocks.
• With prior Application Support knowledge (L3 Support Engineer) & Developer experience, migrated Client's Payments Applications & modules successfully in to new infrastructure with zero deployment failures and avoided post production issue with proper planning and execution.

Hardware: Intel

Operating System: Linux , Windows Server 2012/2019/2022

Languages: C#.NET, JAVA

Special Software: AWS, 4.5 .NET Framework, Oracle, IBM MQ WebSphere, PowerShell, Splunk, Grafana, Windows Services, Apache Tomcat Service, JIRA.

Client : SVB (Silicon Valley Bank - FCB)

Position : Consultant (L3 Application Support Engineer)

Responsibilities :

• As L3 Support engineer, managed & monitored critical Payments services and payment gateway products (FED and SWIFT related products) in Bank. Maintained both Core-Banking and Payments services related apps.
• Provided technical solutions to complex problems, resulting in system downtime improvement.
• Collaborated with business, various support teams, and vendors to analyze critical issues, leading to improvement in issue resolution time.
• Managed and resolved diverse incidents, showcasing proficiency in Incident Management, ensuring swift resolution and minimal impact on operational processes.
• Meticulously addressed and solved complex problems within domain of Problem Management, demonstrating proactive approach to prevent recurring issues and enhance overall system reliability.
• Adeptly orchestrated changes in alignment with Change Management protocols, guaranteeing seamless integration of new processes and technologies, contributing to enhanced organizational efficiency and reliability.
• Designed and developed code, enhancing system performance by 25% and reducing bugs by 18% for Core-Banking application in Bank.
• Planned and delivered deployments in pre-production and production environments, achieving 30% increase in successful deployments over course of 4 years.
• Learned and shared knowledge of new technologies to support & monitor payments queues & services. Contributed in creating dashboards, automated alerts for monitoring payments flows & failures in system.
• Engaged with DR team, dedicating effort to BCP planning and mock DR drills, resulting in 20% improvement in disaster recovery readiness for critical applications in Payments & Services area.
• Resolved critical issues in payments area, collaborating with client-side IT leads and achieving 25% increase in overall system reliability over course of 4 years.
• Drove continual improvement in systems operations by building tools and automation.
• Managed installation, upgrade and deployment of Payments.
• Application and provided on-call support for production issues.
• Managed use of various types of databases and IBM MQ WebSphere queues, installed and upgraded new clients or servers in new Pre-Prod environments.

Hardware: Intel

Operating System: Linux , Windows Server 2012/2019/2022

Languages: C#.NET, JAVA

Special Software: JIRA , AWS, 4.5 .NET Framework, MS SQL Server, SSRS, Oracle, Tableau, IBM MQ WebSphere, PowerShell, Splunk, Grafana, Windows Services, Apache Tomcat Service, Postman, SOAP-UI, AppDynamics, Microsoft Visual Studio, Microsoft Visual Studio Cod, Zabbix, GitLab, Bitbucket, Jenkins, OpenShift, Kafka.

Client(s) : RBS IT Operations - Banking Domain (2019 to 2021) and Microsoft – Digital Domain (2017 to 2019)

Position(s) :

• Consultant (L3 Application Support Engineer)
• Consultant (Developer)
• SRE (Service Reliability Engineer)

Responsibilities :

SRE/Application Support Engineer:

• Managing various payment applications with both development and support teams.
• As L3 Support engineer, managed & monitored critical Payments services and payment gateway products (FED and SWIFT related products) in Bank. Maintained both Core-Banking and Payments services related apps.
• Provided technical solutions to complex problems, resulting in system downtime improvement.
• Collaborated with business, various support teams, and vendors to analyze critical issues, leading to improvement in issue resolution time.
• Managed and resolved diverse incidents, showcasing proficiency in Incident Management, ensuring swift resolution and minimal impact on operational processes.
• Meticulously addressed and solved complex problems within domain of Problem Management, demonstrating proactive approach to prevent recurring issues and enhance overall system reliability.
• Adeptly orchestrated changes in alignment with Change Management protocols, guaranteeing seamless integration of new processes and technologies, contributing to enhanced organizational efficiency and reliability.
• Providing Technical Solution to complex problems.
• Investigated software issues by troubleshooting and analyzing systems.
• Performed troubleshooting of application issues reported by customers or users.

Developer:

• Developed web application using C#, ASP.NET MVC, Web API and Entity Framework.
• Wrote stored procedures, triggers and functions in T-SQL language for complex business logic implementation.
• Provided technical support for users facing issues related to .NET applications developed.
• Deployed applications on IIS server to facilitate remote access.
• Participated actively in agile sprints meetings to discuss progress made on assigned tasks.
• Maintained source control repositories with Git version control system.
• Created automated system for data validation using .NET framework and Windows Form
• Analyzed information to determine, recommend and plan installation of new system and modification of existing system.

Hardware: Intel

Operating System: Linux , Windows Server 2008 R2/2012/2016/2019

Languages: C#.NET, ASP.NET, ASP.NET MVC, ASP.NET Core

Special Software: Azure , AWS, 4.5 .NET Framework, MS SQL Server, SSRS, Oracle, Tableau, IBM MQ WebSphere, PowerShell, Splunk, Grafana, Windows Services, Apache Tomcat Service, Postman, SOAP-UI, AppDynamics, Microsoft Visual Studio, Microsoft Visual Studio Cod, Zabbix, JIRA, GitLab, Bitbucket, Jenkins, OpenShift, Kafka, JavaScript, TypeScript, ReactJS, JSON, Cosmos DB, No SQL, MySQL, PostgreSQL.

Client : RBS IT Operations - Banking Domain

Position : Analyst (Team Lead)

Responsibilities :

• Managed and resolved diverse incidents, showcasing proficiency in Incident Management, ensuring swift resolution and minimal impact on operational processes.
• Managed activities including team management, development of code, incident management, and implementation of complex application modules into Pre-Prod and Production environments.
• Allocated Sprint Tasks to team members for effective project execution.
• Regularly shared monthly work reports with management and business users.
• Collaborated closely with cross-functional teams including sales, marketing, finance, engineering and operations.
• Identified support issues and initiated actions for resolution.
• Developed and maintained dashboards to track key performance indicators.
• Led weekly meetings with stakeholders to review progress on current initiatives.
• Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
• Recommended process improvements to continually identify, analyze and fix constraints and challenges.

Hardware: Intel

Operating System: Linux , Windows Server 2008 R2

Languages: C#.NET, ASP.NET, ASP.NET MVC

Special Software: TFS , 4.0 .NET Framework, SQL Server 2008/14, SQL Server Reporting Services, SQL Server Integration Services, Microsoft Visual Studio.

Client : RR Donnelley - Services Domain

Position : Developer

Responsibilities :

• Responsible for development, implementation of medium/complex project modules.
• Mentored newly hired software engineers through routine coaching and training opportunities.
• Managed multiple projects simultaneously while meeting tight deadlines.
• Designed, developed, tested, and deployed high-quality applications utilizing Agile methodology.
• Utilized version control systems for tracking changes in source code over time.
• Led software development initiative as subject matter expert and primary point-of-contact for project management staff.
• Trained and mentored junior developers and engineers, teaching skills in .NET Technologies and working to improve overall team performance.
• Optimized database queries and stored procedures for improved performance of web applications.
• Collaborated with stakeholders to identify requirements and develop user stories for new features or enhancements.
• Developed custom scripts to automate repetitive tasks within software development life cycle.

Hardware: Intel

Operating System: Linux , Windows Server 2008 R2

Languages: C#.NET, ASP.NET, ASP.NET MVC

Special Software: TFS , 4.0 .NET Framework, SQL Server 2008/14, SQL Server Reporting Services, Microsoft Visual Studio.

Client(s) : SHELL - Energy Domain (Jan 2011 - Jun 2011), Wales and West utilities - Utilities Domain (Aug 2011 - Oct 2011), GSK - Health Care Services Domain (Feb 2012 - Aug 2012), SHELL - Energy Domain (Sep 2012 - Jul 2014)

Position : Developer

Responsibilities :

• Responsible for development, implementation of medium/complex project modules.
• Worked with coworkers to complete tasks.
• Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
• Responded quickly to meet customer needs and resolve problems.
• Designed High-Level (HLD) and Low-Level Design (LLD) specifications.
• Developed code based on specified requirements.
• Participated in User Interface (UI) testing activities.
• Engaged in ongoing application/service maintenance.

Hardware: Intel

Operating System: Linux , Windows Server 2008 R2

Languages: C#.NET, ASP.NET, ASP.NET MVC.

Special Software: VSS , 3.5 .NET Framework, SQL Server 2008, SQL Server Reporting Services, Microsoft Visual Studio.