Niharika Mehrotra
Columbus,Ohio
Summary
Dynamic healthcare operations leader with a track record of enhancing clinic efficiency, driving patient engagement, and improving financial performance. Demonstrated expertise in scaling operations, aligning teams, and ensuring compliance across multi-site behavioral health organizations. Proven ability to achieve significant gains in patient outcomes, operational savings, and regulatory compliance.
Overview
8
8
years of professional experience
Work History
Regional Director of Operations
Brightview Health
01.2022 - Current
- Spearheaded a 15% increase in patient satisfaction across 10+ regional clinics through process enhancements in patient intake and follow-up procedures
- Implemented resource optimization initiatives that reduced operational costs by 18% year-over-year without compromising service quality
- Introduced data-driven quality metrics, achieving a 25% improvement in regulatory compliance and a 10% reduction in patient complaints by fostering an accountability-focused culture.
Chief Operating Officer
Life Spring Recovery
04.2018 - 12.2021
- Guided the organization through a 30% expansion of service locations, increasing revenue by over 40% within four years
- Established a staff retention program, reducing turnover by 25% and increasing employee satisfaction through training and development initiatives
- Enhanced patient care standards by introducing evidence-based treatment protocols, which led to a 20% increase in successful patient outcomes.
Practice Manager
Phoenix Recovery Center
10.2016 - 03.2018
- Optimized daily operations, resulting in a 15% increase in patient intake capacity and a 12% reduction in appointment wait times
- Reduced billing discrepancies by 30% by implementing new billing protocols and training staff in compliance and accurate documentation
- Launched a patient feedback system to improve service quality, contributing to a 10% rise in patient satisfaction ratings within the first six months.
Education
Master of Science - Healthcare Administration
University of Cincinnati
Cincinnati, Ohio06.2019
Bachelor of Science - Microbiology
The Ohio State University
Columbus, Ohio06.2016
Skills
- Operational Strategy & Execution
- Team Leadership & Retention
- Financial Optimization
- Patient-Centered Care
- Operational Efficiency
Timeline
Regional Director of Operations
Brightview Health
01.2022 - Current
Chief Operating Officer
Life Spring Recovery
04.2018 - 12.2021
Practice Manager
Phoenix Recovery Center
10.2016 - 03.2018
Master of Science - Healthcare Administration
University of Cincinnati
Bachelor of Science - Microbiology
The Ohio State University
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