Product Owner
Niharika Raiborde
HCL- Client-T-Mobile
Carrollton
7
Years of experience
1
Certification
Summary
Subject Matter Expert (SME) with deep experience across Digital Retail workflows, system integrations, and quality engineering within large enterprises such as Digital Retail Inventory and Device Return Orders. Known for bridging business needs with technical execution, supporting end-to-end solutions across web, mobile, SAP, and retail systems. Skilled in production issue analysis, requirements clarification, and cross-functional collaboration. Adept at working in Agile and SAFe frameworks, leading discussions between business, engineering, QA, and leadership teams to ensure clarity, alignment, and successful delivery. Combines hands-on knowledge of backend systems, data flows, and real-world customer behavior to ensure solutions are accurate, scalable, and ready for production.
Work History
Senior Quality Assurance Engineer
7 Months- Served as SME for Digital Retail flows, and system integrations of Digital Retail Inventory, Device Life Cycle Management, Digital Reverse Order
- Analyze incoming production issues, identify patterns to understand root causes and long-term fixes.
- Guide cross-functional teams through requirements clarification, business rules validation, and solutions
- Support national rollouts, ensuring digital readiness across device models, SDKs, and system versions for iOS Upgrades
- Validate end-to-end behavior using data logs (Splunk, Elastic), NoSQL queries, Kafka events, and backend traces.
- Partner with operations, engineering, and product teams to align business priorities and deployment strategies.
- Train teams on system workflows, expected behaviors, common failure points, and regression readiness.
- Mapped device lifecycle scenarios with product and ops teams to define acceptance criteria for rollouts.
- Validated Kafka event flows with AKHQ to confirm order lifecycle transitions matched business rules.
- Executed end-to-end regression tests on iOS retail flows to confirm upgrade readiness before release.
- Queried Cassandra and Oracle SQL to validate inventory inconsistencies across Digital Retail services.
- Diagnosed production incidents using Splunk and Elastic logs, isolating root causes for engineers.
- Skilled in requirement gathering, user story writing, backlog management, acceptance criteria, stake holder coordination and collaboration with development, QA, and database team.
- Trained and guided onsite and offshore team members in quality assurance standards, policies and procedures.
Lead QA Engineer
3 Years 1 Month- Worked closely with engineering to validate front-end Retail workflows (Digital Retail Inventory, Device Life Cycle Management, Device Return Order) including device Sales, Returns, Trade-ins, SIM activations, and Accessory flows.
- Ensured system behaviors matched store operations requirements and business logic.
- Supported SIT cycles by explaining system expectations, dependencies, and integration touchpoints.
- Placed front-end orders from mPos, Dash, and QVXP for the Happy Camel Project.
- Well-versed in purchase order creation, return order creation, and fulfillment of orders in SAP ECC and OER.
Lead QA Engineer
1 Year 4 Months- Produced and maintained technical documentation for project reference.
- Worked with stakeholders and team members on quality assurance efforts for hardware components.
- Supported product managers and development teams across phases of testing from planning to execution, troubleshooting and reporting within high-volume, agile environment.
- Optimized test cases to maximize success of manual software testing.
- Participated in available trainings to improve software knowledge.
- Estimated labor hours for different testing projects and functions.
- Created test cases and test scripts to maintain cohesive team approach to product development.
- Met tight deadlines to satisfy client demands and project timelines.
- Collaborated with developers and project managers to assess program capabilities, features and testing demands.
QA Engineer
3 Months- Worked for AT&T ServiceNow Ticketing Transformation
- Participated in Ticketing Transformation Initiative using ServiceNow
- Prepared test scenarios based on HLD and Jira documentation
- Wrote and executed test cases, and managed the defect lifecycle.
- Conducted Regression and End-to-End testing
- Supported migration from legacy ticketing systems to ServiceNow.
QA Engineer
1 Year 5 Months- Developed and maintained regression test scripts
- Wrote and executed test scenarios and test cases
- Performed backend testing using REST APIs (Postman)
- Created data in SAP ECC using multiple interfaces
- Conducted SAP-to-Retail integration testing
- Collaborated with developers and stakeholders for issue resolution
- Reviewed and validated defect reports before submission.
Education
Master Of Arts (MA) - English Literature
Skills
Functional Testing
System Integration Testing
End-to-End Testing
UAT
Smoke Testing
Sanity Testing
Agile (Scrum)
Waterfall
SAFe
TOSCA
QTP (QuickTest Pro)
QTest
JIRA
Quality Center
Postman
Bruno
Thunder Client
Oracle SQL
Cassandra (NoSQL)
SAP ECC
ServiceNow
AKHQ (Kafka)
Deep.io
Splunk
Elastic Search
iOS (iPhone and iPad)
Windows
API Testing
Test Automation
Critical Thinking
Conflict Resolution
Time Management
Creative Problem Solving
Team Leadership
Adaptability
Stakeholder Engagement
Regression Testing
Test Strategy
User Story Creation
Empathy
Clear Communication
Claude AI tool
Excel
SQL
Appache Cassandra DB
GIT
Active Listening
Mentoring
Interpersonal Skills
Certification
- SAFe Scrum Master
- SAFe 5 Agilist
- Tosca Specialist 1 and 2
Timeline
Senior Quality Assurance Engineer
HCL- Client-T-Mobile
03.2026 - Current
Lead QA Engineer
IBM- Client-T-Mobile
01.2023 - 02.2026
Lead QA Engineer
IBM- Client-T-Mobile
07.2021 - 11.2022
QA Engineer
Tech Mahindra
03.2021 - 06.2021
QA Engineer
Tech Mahindra
10.2019 - 03.2021
Nagpur University
Master Of Arts (MA) from English Literature